Residential Rights & Responsibilities Coordinator (Student Service Professional III) - Residential Life (499818)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Sep 28, 2021
Full Time Education and Training Public Health

Job Description

Description:

Working Title

Residential Rights & Responsibilities Coordinator (Student Service Professional III) - Residential Life

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Residential Life

Appointment Type

This is a one-year probationary position.

Time Base

Full-time 1.0

Work Schedule

Monday to Friday, 9AM to 12 Noon and 1PM to 6PM. This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours.

Anticipated Hiring Range

$5,250.00 - $5,512.00 per month ($63,000.00 - $66,144.00 annually)

Salary is commensurate with experience.

Position Summary

Reporting to the Assistant Director of Residential Conduct & Support Services, the Residential Rights & Responsibilities Coordinator coordinates the administration of the student conduct process for Residential Life. The incumbent is responsible for the oversight, training, and development of Residential Life hearing officers; and provides guidance for hearing officers in reviewing incident reports of alleged violations, investigations, adjudicate cases, and recommend outcomes.

The nature of the work performed by the Residential Rights & Responsibilities Coordinator is highly sensitive and requires interpretation of CSU, SFSU and Residential Life policies and procedures. The incumbent maintains and monitors the student conduct database and performs administrative tasks including producing reports.

Position Information

  • Conduct Case Adjudication and Case Management
    • Serves as a Hearing Administrator for alleged violations of the SFSU Student Housing License Agreement
    • Adjudicates and assigns individual conduct cases in accordance with Residential Life, SFSU and CSU policies
    • Adjudicates alleged violations of the SFSU housing license agreement, community standards and in some instances the Student Code of Conduct
    • Serve in a case manager role for residential life conduct
    • Utilizes an educational philosophy when adjudicating conduct cases
    • Independently manages assigned cases from inception through completion ensuring compliance with timelines, due process, and policies
    • Drafts, reviews, and sends relevant correspondence for assigned cases
    • Maintains accurate and up to date records of cases and proceedings in Maxient (Student Conduct Database)
    • Ensures student conduct and organizational conduct records are properly maintained and organized
    • Provides oversight for the Conduct Review Boards
  • Supervision
    • Plan, direct, supervise and evaluate the Residential Life student team members according to the objectives established for the department.
    • Assist with interpretation and implementation of Residential Life; Housing, Dining, & Conference Services; and University policies and procedures.
    • Assist with recruitment, selection, placement, evaluation, and personnel administration for area Residential Life professional/full-time and student team members.
    • Develop student leader team with particular focus on rights and responsibilities, the student conduct process, and peer accountability.
    • Identify, coordinate, and provide resources and support to assist area Residential Life staff in developing in-hall student team member training and community and educational programs for resident students with particular focus on academic, community engagement, social justice, and wellness.
    • Initiate weekly contact with individual student leaders to promote a sense of belonging, and to facilitate the growth and development of the individual student leaders. This includes, but is not limited to, leading a weekly meetings and maintaining regularly scheduled 1-1s.
  • Maintenance of the Student Conduct Database (Maxient)
    • Ensure timely entry of case pertinent information in the student conduct database
    • Maintains accurate and up to date records of cases and proceedings in Maxient
    • Ensures student conduct and organizational conduct records are properly maintained and organized
  • Training and Education: Conflict Resolution, Mediation, and Restorative Justice
    • Creates and develops trainings, workshops, and sanctions to support the prevention and outreach efforts
    • Prepares or assists in the preparation of reports, assessment, and other necessary tasks
    • Makes appropriate referrals to campus and community resources
    • Develops and assists with conflict resolution, mediation, and the de-escalation of disputes
    • Develops and maintains positive working relationships with faculty, staff, and administration at the university in order to best serve students
    • Assists with educating students, faculty, staff, and community members about SFSU Student Housing License Agreement policies and procedures
  • Assessment
    • Work collaboratively with appropriate staff to coordinate various assessment and research related initiatives.
    • Actively utilize assessment data to identify improvement opportunities, suggest strategies to enhance the student experience, inform departmental goals and guide ongoing program development appropriately.


Other Duties as Assigned

At All Times
  • Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)

Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications

  • Due to the responsibilities and nature of this position, preferred qualifications that will lead to success in this role include:
    • Master's degree in Student Affairs, Counseling, Higher Education or related field.
    • At least 3 years of post-master's degree experience in Residential Life, Housing, or related student services position.
    • Professional affiliation with professional organizations such as Association for Student Conduct Administration (ASCA), ACPA-College Student Educators International, National Association of Student Personnel Administrators (NASPA), Association of College and University Housing Officers International (ACUHO-I), etc.
    • Demonstrated knowledge of the Student Affairs profession, student development theories, and "best practice" in student conduct.
    • Demonstrated knowledge of application of educational approach to student conduct in a university and college housing setting.
    • Demonstrated ability in advising students on complex student-related matters, particularly regarding issues where conflict or sensitive referrals are involved.
    • Ability to balance the developmental and educational needs of students with the obligation of the institution to protect the safety and welfare of the campus community.
    • Demonstrated ability to research, understand, interpret and apply technical procedures or regulations as well as federal, state, CSU, SFSU and Residential Life policies and procedures.
    • Core Competencies - embody the following competencies:
      • Bias toward collaboration and teamwork.
      • Effective communication skills across a variety of venues.
      • Customer/Client Focus with an emphasis in problem solving and resolution.
      • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
      • Diversity and inclusion.


Environmental/Physical/Special

This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Closing Date/Time: August 26, 2022

Job Address

San Francisco, California 94132 United States View Map