Accessibility Counselor - Student Services Professional (SSP) III (503625)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jun 04, 2022
Full Time Clerical and Administrative Support Education and Training

Job Description


Salary and Benefits

Salary Range: $4,691.00/month to $6,683.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,691.00/month to $5,687.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Accessibility Services provides eligible students with disabilities academic support services, counseling, education/community resources and strategies necessary for an accessible education experience, as prescribed by section 504 of the Rehabilitation Act and Title II of the Americans with Disabilities Act (ADA). Services are provided to students with verified disabilities who request access to academic coursework and other University activities.

The primary purpose of the Accessibility Services Counselor position is to evaluate disability documentation, determine eligibility of services and academic accommodations, as well as provide disability advising, disability counseling, advocacy, and disability management for eligible students.


Accessibility Counseling and Disability Management
  • Conduct Welcome Meetings and engage in an interactive process with students to determine if student meets legal definition of disability and has documented functional limitations that affect academic participation, to establish eligibility for Accessibility Services accommodations.
  • Review students' documentation and accommodation requests. Determine the accommodations to be authorized, based on assessment of students' functional limitations, strengths, accommodation history, nature of courses taken and complexity of curriculum and the specific needs of field placement, internships, etc.
  • Use a high level of judgment to determine reasonableness and appropriateness of accommodation requests that is within the requirements specified in applicable statutes such as the ADA, Section 504, AB 422, case law decisions, Office of Civil Rights guidance, and applicable CSU policies.
  • Review and authorize University Standardized Accessible Testing Requests (WST, etc.).
  • Provide disability management counseling to students with disabilities, including disability rights, self-advocacy, and crisis intervention.
  • Provide disability advising and disability counseling to assist students in their transition to and matriculation at CSUEB, including the most beneficial uses of accommodations, and effective communication and interaction with faculty, staff and other students.
  • Make appropriate referrals to students, staff and faculty regarding services available on campus (SHCS, ATSO, WA-IV, AACE, SCAA, PI, etc.) and services available off-campus (DOR, Social Security, WIC, PSS, etc.).
  • Consult and conduct case conferencing with on and off-campus academic advising, mental health, medical, and rehabilitation professionals.
  • Consult with faculty and staff to resolve issues and concerns raised by students, faculty and staff regarding the implementation of accommodations.
  • Review and attempt to resolve student complaints and problems regarding accommodations, services, architectural and communication access, and discrimination. When such complaints and problems are not able to be resolved, refer to the appropriate administrator.
  • Mediate student/faculty or student/staff conflicts using sound judgment and effective communication and interpersonal skills to obtain resolution.
  • Work effectively and compassionately with students from diverse backgrounds, including cultural, racial, religious, linguistic, socioeconomic, age, gender, and sexual orientation.
  • Discuss with the counseling team the applicability of current and new laws, case laws, and OCR decisions.
  • Document all meetings, phone calls, and other interactions with students in the ACCOMMODATE online database or by other means.
  • Conduct site visits to student field placement locations to assess needs for accommodations onsite, as necessary.
  • Collaborate with other staff in maintaining all student files, active and inactive.

Outreach and Education
  • Participate in the planning and implementation of outreach activities pertaining to Accessibility Services.
  • Participate in system-wide and/or campus-wide meetings and committees representing the needs of Accessibility Services and the students we serve.
  • Participate in professional development as required.

  • Other duties as assigned to contribute to team effort to meet operational needs.

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:
• Report all alleged Clery Act Crimes in a timely manner
• Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form
• Complete annual training requirement

Required Qualifications
  • Knowledge of counseling theory, techniques, practice, and interviewing.
  • Knowledge of medical, functional, psychological, and cultural effects of disability.
  • Knowledge of accommodations laws related to the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals, analyze and define the problem, draw valid conclusions and act accordingly.
  • Knowledge of universal design.
  • Knowledge of higher education practices.
  • Knowledge of outreach techniques to reach various populations of the campus community.
  • Knowledge of campus policies and practices (i.e. special admissions process, accommodation requests, accessible testing).
  • Knowledge of campus community resources.
  • Excellent communication skills in English, both oral and written.
  • Ability to work independently.
  • Competency with Microsoft Office programs and Google suite.
  • Ability to manage electronic databases and paper filing systems.
  • Familiarity with assistive technology.
  • Ability to work collaboratively as a team with colleagues and campus personnel as needed.

Minimum Qualifications


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Skills and Knowledge
  • A Masters degree in a related field.
  • Ability to interpret educational and psychological assessments.
  • Demonstrated knowledge of assistive technology.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map