Administrative Support Coordinator I (504302)

  • San Diego State University
  • San Diego, California
  • Sep 28, 2021
Full Time Administration and Management Clerical and Administrative Support

Job Description

Description:

Position Summary

The primary function of the Registration Services Unit within the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents in the areas of academic advising, alumni, disabled student services, extended studies offerings and procedures, fee payment issues, financial aid, remediation, residency determination, student health services, international students, testing requirements and scores, as well as the functions most germane to a Registrar's Office: registration, grades, transcripts, and probation/disqualification. The unit is charged with providing customer service and assistance in person, by mail, e-mail, telephone and other technologies to all members of the campus community and the general public.

The Administrative Support Coordinator I will communicate to and assist students, faculty, and staff with the procedures and regulations regarding enrollment, grades, and transcripts. They provide key support to enrollment management strategies as well as enrollment services to the campus community, admitted applicants, students, faculty, staff, graduates, alumni. The ASC I assists students, faculty, staff, and the general public who experience difficulties with normal procedures. They will satisfactorily resolve complaints and problems by generating options and alternate solutions to resolve these situations. They contribute to the development of new approaches to the changing needs of the groups the University serves in order to continuously improve the level and quality of services provided. The Administrative Support Coordinator I will provide academic record information to students and former students in a timely and efficient manner in support of campus retention and advising initiatives, enrollment, and degree verification information in accordance with FERPA regulations, while maintaining the integrity of academic records by timely processing of data.

For more information regarding Enrollment Services, click here.

This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Qualifications
  • At least 2 years of clerical, administrative support experience in a customer service environment
  • Experience interpreting, and communicating procedures, policies and information to customers in person and/or over the phone
  • Experience working in an enrollment services division or Registrar's office
  • Experience in a university setting working with diverse student populations


Specialized Skills
  • Proficiency using MS Office
  • Proficiency using a Student Information System (SIS)

Compensation and Benefits

Starting salary upon appointment not expected to exceed $3,064 per month. CSU Classification Salary Range: $3,064 - $5,148 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 8, 2021. To receive full consideration, apply by September 7, 2021.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at mcothron@sdsu.edu.

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map