Interviewer II (ASA II) (.80 timebase) (2 positions) (503913)

  • CSU, Sacramento
  • Sacramento, California
  • Sep 28, 2021
Part Time Customer Service

Job Description

Description:



Interviewer II

Administrative Support Assistant II

Posting Details

Recruitment is open until filled. Priority application deadline: 9/6/2021 at 11:55 p.m.

Hiring Preference
Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.

Position Summary

The Interviewer II assists with monitoring Interviewers as they conduct health related surveys over the telephone with adult and/or minor residents of California, for the Public Health Survey Research Program (PHSRP). The Interviewer II must be knowledgeable about the assigned survey questions and script to be able to evaluate Interviewers' ability to conduct interviews over the phone. They ensure the quality of the data collected and that call outcomes are coded correctly. The Interviewer II assists with the daily operations of the call center including but not limited to assignment of projects to Interviewers, covering the Help desk which answers the 800 number, transfers calls to interviewers, data corrections and fixing disposition codes in the computer assisted telephone interview (CATI) software. The Interviewer II assists with training of new interviewers and refresher trainings for experienced Interviewers. They also assist with testing new projects for accuracy and skip pattern issues.

FLSA: Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act.

CSU Classification Salary Range: $2,330 - $3,674 per month (accounting for 80% timebase)

Hiring Range: $2,494-$2,618 per month (accounting for 80% timebase)

Salary Grade/Range: 1032-ASSISTANT II-Grade-2

Recruitment Type: Temporary

Time Base: Part-Time (.80 timebase)

Pay Plan: 12 months

Work Hours: F-Su 10-6:30, M 11:30-8

Department Information

Public Health Survey Research Program
https://www.csus.edu/center/public-health-survey-research/

Minimum Qualifications

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications

Skills:
  1. Good interpersonal skills
  2. Organization skills with the ability to assist with planning and coordinating tasks

Abilities:
  1. Ability to communicate verbally in a clear and polite manner, including in-person and telephone
  2. Ability to assist with providing lead work direction and/or training and assistance to others, as needed
  3. Ability to address a variety of problems and recommend solutions within guidelines/procedures
  4. Ability to work independently as well as collaboratively


Preferred Qualifications

  1. Bilingual in Spanish (ability to speak, read and write)
  2. Experience with Computer Assisted Telephone Interview (CATI) software and processes


Required Licenses/Certifications

NA

Documents Needed to Apply

Resume (including 3 references), cover letter

Note to Applicants:

These positions are funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.49(d).

Applicants identified as bilingual Spanish/English will be tested at interview.

Positions are temporary and renewable. Reappointment is contingent on funding, work performance, and recommendation of supervisor.

About Sac State

Sacramento State is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: " As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. " As the regional hub of higher education, Sac State is dedicated to student success, diversity, equity and inclusion, community engagement, philanthropy, and campus safety.

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html

Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/disability-parental-leave.html#reasonable-accommodations-interactive-process .

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html .

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.

Eligibility Verification
Selected c andidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( i.e . H-1-B Visa).

Note to Applicants:

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.


Closing Date/Time: Open until filled

Job Address

Sacramento, California 95819 United States View Map