Enrollment Technology Program Manager (502064)

  • California State University (CSU) Chancellor's Office
  • Long Beach, California
  • Jul 23, 2021
Full Time Education and Training

Job Description


Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Enrollment Technology Program Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.


Commensurate with qualifications and experience.


Administrator I

Position Information

The California State University, Office of the Chancellor, is seeking an Enrollment Technology Program Manager to manage all aspects of the CSU online application for admission, Cal State Apply (CSA). This includes the on-line application for admission, management tools, reporting, the annual maintenance process for the online application, managing timelines and budget for system enhancements, interfacing with functional and technical vendor contacts, drafting business and system requirement documents, editing web content, developing and executing testing plans, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues. The incumbent will be expected to work collaboratively with managers and committees including: Enrollment Management Services, the Student Administration User Group (SAUG), Admissions Advisory Committee, Cal State Apply Advisory committees, CMS managers and staff, campus Enrollment Managers, Directors of Admissions and Records (DAR), Graduate Deans and department, State University Registrars (SUR), Financial Aid Directors, Extended Education, Cal State Online, International programs, and campus-based institutional research directors.


Under the general direction of the Director, Admissions and Outreach, the Enrollment Technology Program Manager will:

-Manage all aspects of the implementation and maintenance of the Online Application for Admission including annual roll-out, design, development, testing, training, and deployment.

-Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Cal State Apply.

-Work with the campuses and Chancellor's Office Accounting department to review, track, and submit application refund requests.

-Collaborate with campuses and other CSU programs to create and maintain specific supplemental applications of admission (i.e. graduate, impacted undergraduate majors, extended learning, certificate, and credential).

-Create training material and deliver training to Chancellor's Office, campus, and other departmental staff.

-Coordinate with vendor and campuses on all aspects of maintenance schedules for the application and implementing new features and technology delivered by the vendor.

-Maintain security for the application for Chancellor's Office and campus users.

-Create reports needed by the Chancellor's Office and other stakeholders.

-Utilize knowledge of information technology to provide guidance in support of Enrollment Management projects and decision making.

-Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work.

-Create presentations and communicate to various audiences about Cal State Apply and other enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs.

-Act as the central project manager for the Cal State Apply application.

-Coordinate the needs among academic divisions and facilitate discussions and information flow.

-Participate in formulating and defining system scope and objectives.

-Participate in designing systems and process solutions to meet business requirements.

-Research and recommend enhancements to existing systems to meet business requirements.

-In coordination with others in Enrollment Management Services create, edit and disseminate communications to internal and external stakeholders.

-Create and present Cal State Apply presentation to internal and external stakeholders.

-Create system testing scripts and test system functionality and document testing results.

-Create training and support documentation.

-Train users on the usage of business systems.

-Troubleshoot system functional issues.

-Interpret, document, and communicate procedures and guidelines to users.

-Other duties as assigned.


This position requires:

-Bachelor's Degree from an accredited four-year college or university with an emphasis in information technology, information systems, or related discipline or applied training and experience equivalent to graduation from a four-year college or university.

-A minimum of 3 years of higher education experience, particularly in the areas of admissions, student records, enrollment, advising, or compliance reporting.

-A minimum of 2 years of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM).

-Experience with project or change management methodologies.

-Ability to travel.

-Strong interpersonal, managerial and communication skills required to facilitate project management.

-Highly skilled in requirements gathering and analysis and business process design.

-Strong leadership and interpersonal skills; experience collaborating with diverse audiences.

-Experience developing and documenting functional design specifications.

-Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences.

-Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses).

-Effective problem solving and analytical skills.

-Experience in creating and delivering training to a variety of audiences.

-Excellent written and verbal communication skills; proficient in presenting information orally.

-Superior abilities using Microsoft Office applications and presentation software.

Preferred Qualifications

-Experience working with 3rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred.

-Experience with vendor procurement, request for proposal (RFP) processes and vendor management, preferred.

Application Period

Priority consideration will be given to candidates who apply by August 4, 2021. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.


This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.


The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Closing Date/Time: Open until filled

Job Address

Long Beach, California 90802 United States View Map