Deaf and Hard of Hearing Services Coordinator (Lead Interpreter) - Disability Programs & Resource Center (501566)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Aug 15, 2021
Full Time Clerical and Administrative Support Public Health

Job Description


Working Title

Deaf and Hard of Hearing Services Coordinator (Lead Interpreter) - Disability Programs & Resource Center

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Disability Programs & Resource Center

Appointment Type


Time Base

1.0 FTE

Work Schedule

Monday- Friday 8:30 am-5:30 pm

Anticipated Hiring Range

$6,521.00 - $7,019.00 per month ($78,252.00 - $84,228.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Associate Director of the Disability Programs & Resource Center (DPRC), the Deaf & Hard of Hearing (DHOH) Services Coordinator serves as the campus lead for DHOH student, employee, and guest's access to accommodations, and coordinates all aspects of sign language interpreting and real-time captioning/transliteration services. In addition, the DHOH Services Coordinator coordinates the assistive listening device (ALD) loan program and classroom academic accommodations such as notetaking services and lab assistants; and the hiring, training, and supervision of student assistants who support note-taking facilitation. The incumbent provides work lead coordination to all part-time staff and hourly interpreters and real-time captioners assigned to the

department (approximately 50+), assists with budget management for DHOH services, and performs sign language interpretation/transliteration as needed. In support of the department, the DHOH Services Coordinator provides back-up support to the exam accommodations program and other office programs as needed.

Position Information

Administrative Management & Accommodation Coordination
  • Provide work lead direction to approximately 50+ part-time staff and hourly sign language interpreters/real-time captioners. Duties: scheduling and assigning work, training, reviewing and verifying timesheets, absence reports, leave requests, and invoices for accuracy and processing;
  • Receive and evaluate requests for service providers and schedule hourly staff as appropriate to fulfill requests;
  • Maintain knowledge of up-to-date industry standards around certification for both sign-language interpreting and real-time captioning, including best practices and technologies used;
  • Contract and work with external entities to ensure interpreting, transliterating, and/or real-time captioning service assignments are covered;
  • Coordinate and track expenses for all in-services training and/or professional development opportunities for supervisees, including but not limited to annual Title IX, driver's safety, and other California State University (CSU) mandated staff trainings; verify completion of trainings for compliance purposes;
  • Prepare reports on DHOH program expenditures and budget projections at regular intervals and upon request by DPRC leadership;
  • Serve as the DPRC lead in providing colleagues with consultation regarding eligibility and provision of reasonable accommodations and support services for students, employees and guests who identify as part of the DHOH spectrum (e.g. sign-language interpreters, note-taking assistance, ALD's as applicable);
  • Maintain a strong knowledge base of current technologies and resources available to DHOH students, including community, state, and federal services; Includes up-to-date information about ALD technologies and availability and ALD purchase recommendations;
  • Procure, maintain, and distribute ALD's as needed for reasonable accommodation facilitation; Includes providing technical and training resources to students, employees, and guests;
  • Serve as the DPRC point-of-contact for the University community, including instructors, about effective communication techniques and access strategies for DHOH consumers in the classroom, at events (including public-access events requiring real-time captioning) and other campus settings;
  • Provide individualized disability related consultation to DHOH students, both on a scheduled and drop-in basis, and participate in making referrals to other campus support programs; partner with the disability specialists to support DHOH students with other disabilities;
  • Meet with students on a one-to-one basis to address situations related to providing classroom accommodations (e.g., note-taker or lab assistant) and consult with DPRC Disability Specialists or other department staff regarding appropriate accommodation solutions as needed;
  • Directly recruit, orient, train and supervise note-taking assistants (student employees) who assist with note taking administrative duties;
  • Directly recruit, orient, train, supervise and oversee timesheet reporting for academic assistant(s) (student employees). Provide training on working with DHOH individuals including disability and interpreter etiquette;
  • Oversee processing of student note-taking and other academic accommodation requests and track successful note-taker/DPRC student matches and related data;
  • In consultation with supervisor, coordinate assessments of related program areas and review results to determine efficacy and/or recommended changes to implementation of classroom accommodations; and
  • Coordinate priority registration incentive appointments for volunteer note-takers.

Sign-Language Interpreting
  • Interpret/transliterate from English to American Sign Language (ASL), and vice versa, using the most appropriate method for the student, employee, and/or guest in classes, events, or other campus settings; and
  • Serve as the primary interpreter in the unexpected absence of a scheduled hourly and/or vendor interpreter.

Back-up Exam Accommodation Program Area
  • Provides coverage to the DPRC exam accommodations area as needed during unscheduled staff absences or during peak exam periods;
  • Facilitate front-line communication for all inquiries related to exam accommodations and process work accordingly, including support for student employee in the exam accommodation area;
  • Analyze and address problems related to exam scheduling and administration; and
  • Supervise opening and closing procedures for testing desk and room(s) as needed in unscheduled staff absences.

Other Duties as Assigned

At All Times
  • Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).
  • Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications
  • Knowledge and Abilities: In addition to the knowledge required of the Interpreter II, the lead interpreter must possess knowledge of standard supervisory and training techniques; demonstrate a thorough understanding of student and classroom needs in a university setting; possess a thorough knowledge of nationally recognized certification requirements, such as those recognized by RID and NAD; and possess a thorough understanding of appropriate interpreter protocols and the RID Code of Professional Conduct. Lead interpreters also should be familiar with ALD's. In addition to the abilities required of the Interpreter II, the lead interpreter must be able to facilitate and provide technical skills training; demonstrate organizational skills related to scheduling; assess student needs and interpreter

  • skills to make effective matches between students and interpreters; demonstrate fluency of ASL and English vocabulary and ability to voice and match the appropriate register to the situation; and provide work lead direction to others.

    Education and Experience: In addition to the education and experience required for the Interpreter II, the Lead typically requires a broader acquaintance with academic higher education through attendance at or graduation from a four-year college or university in order to effectively understand student needs in various university settings and ensure effective delivery of interpreting services. Incumbents must have sufficient experience to demonstrate skills and abilities necessary to provide work lead direction, including effectively evaluating capabilities of interpreters. Typically, three to four years of relevant experience are required.

Preferred Qualifications
  • Minimum of five years' experience interpreting in a post-secondary setting, including upper-division and graduate course work (approximately 1,500 hours);
  • Ability to adapt terminology, language, instruction, concept, theory, and emotion to convey all aspects of each assignment in order to facilitate instruction and communication;
  • Previous experience in leading and coordination DHOH access to accommodation in a postsecondary setting, including scheduling sign language interpreting and real-time captioning/transliteration services, supervising hourly employees, and preparing budget projections;
  • Demonstrated understanding of the range of reasonable accommodations to DHOH consumers;
  • Thorough knowledge of Deaf culture and its intersection with education and employment;
  • Previous experience working with students with disabilities in an academic setting;
  • Demonstrated experience supervising others in a high-volume, detail-oriented work environment;
  • Working knowledge of database management (e.g. AIM), and standard office applications (e.g. email, scheduling software, Microsoft Office Suite, etc.);
  • Demonstrated organizational ability, especially related to managing daily details and multiple work tasks and priorities;
  • Experience working with Black, Latinx and Asian American/Pacific Islander disabled communities;
  • Previous experience with confidential record management and data collection;
  • Demonstrated ability to maintain effective working relationships with a wide range of students, faculty and staff;
  • Working knowledge of Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act as Amended 2008, and/or California State University (CSU) policy on disability support and accommodations and all related technical standards;
  • Ability to learn, interpret, and apply a wide variety of policies and procedures relating to department and campus; and
  • Demonstrated ability to implement basic interviewing and advising techniques with students and employees with disabilities.

Core Competencies - embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective communication skills across a variety of venues.
  • Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.

Required License/Certification

Lead interpreters must possess and maintain skills certification in both interpreting and transliteration from the National Registry of Interpreters for the Deaf (RID) or possess and maintain National Interpreter Certification (NIC) Advanced certification issued by RID, or comparable certification.


Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Incumbent must refrain from wearing scented products to ensure access for people with chemical sensitivities. Some evening/weekend work may be required; workweek will be adjusted accordingly.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: June 29, 2022

Job Address

San Francisco, California 94132 United States View Map