CalFresh Outreach Coordinator (Student Services Professional III) - ORSP/Health Promotion & Wellness (500310)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Sep 28, 2021
Full Time Education and Training Human and Social Services Public Health

Job Description


Working Title

CalFresh Outreach Coordinator (Student Services Professional III) - ORSP/Health Promotion & Wellness

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


ORSP/Health Promotion & Wellness

Appointment Type


Time Base


Work Schedule

Monday through Friday from 8am to 5pm. Please refer to Work Schedule

Anticipated Hiring Range

$5,417 per month ($65,004 annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Assistant Director for Basic Needs Initiatives (AD BNI), the CalFresh Outreach Coordinator (CFOC) supports the development and implementation of CalFresh outreach programs and activities at SF State. The CFOC is responsible for the coordination, daily operations, tracking, and reporting of CalFresh programs in collaboration with on- and off-campus partners. This position works collaboratively to implement sustainable food security programs that promotes dignity, minimizes marginalization, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population in advance of Graduation Initiative 2025. The incumbent is responsible for marketing and outreach to increase visibility in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. The CFOC is responsible for the recruitment and supervision of student peer health leaders and volunteers.

Position Information

Plan, Coordinate, Implement, and Evaluate Outreach Programs and Activities

- Coordinate weekly CalFresh outreach education and enrollment assistance programs, including the drop-in CalFresh Help Clinic and community outreach programs at the AS Food Pantry and AS Farmers Market;

- Provide one-on-one assistance to support students with applying for CalFresh, gathering application documents, and navigating application barriers;

- Work collaboratively with campus partners to organize focused CalFresh outreach for priority student populations, including low-income, first generation, and former foster care students;

- Develop and maintain data collection systems to inform program improvements and assist with grant reporting requirements;

- Engage in regular program assessment, evaluation, and reporting efforts; and

- Stay up to date on local and state CalFresh policy guidance and basic practices to effectively implement changes within campus CalFresh programming.

Program Outreach and Promotion

- Coordinate weekly visibility and outreach efforts to increase program awareness and participation;

- Facilitate presentations for student organizations/groups, classes, departments and colleges;

- Coordinate large-scale events, activities, and campaigns for students in alignment with nationally recognized awareness days;

- Work collaboratively with the Senior Health Communications Coordinator to develop and disseminate marketing, outreach, and social media posts in support of student programs; and

- Serve on related campus committees in order to bring forward basic needs challenges as part of student's holistic health and success

Recruitment, Training, and Supervision of Student Leaders

- Collaborate with HFFU staff, in addition to taking leadership committee roles, in the work of developing a campus HFFU department;

- Recruit, train, supervise, and coordinate student interns and volunteers to support program implementation;

- Oversee the CalFresh Navi-Gator peer volunteer program; and

- Develop and update training materials and support tools for CalFresh Navi-Gators.

Develop and Maintain On- and Off-Campus Strategic Partnerships

- Coordinate the development of materials such as flyers, FAQs, and workshop/seminar brochures for health promotion campaigns, services, and activities targeted to students and other stakeholders;

- Collaborate with the Basic Needs team, Dean of Students Office, Associate Students, and various campus partners to establish referral pipelines and a seamless resource delivery system aimed to increase the safety net for students experiencing basic needs crisis;

- Develop functional relationships with community and county partners to engage with CalFresh policy updates, trainings, and advocacy efforts;

- Maintain relationships with on-campus technology, risk management, and communications departments in support of student programming;

- Maintain a strong relationship with CFO grant liaisons and partners; and

- Attend systemwide CalFresh meetings, trainings, and conferences held by community and grant partners.

Other Duties As Assigned

At All Times

- Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D).

- Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

The following knowledge and abilities, as well as those listed at the lower levels in the Student Services Professional series, are required for appointment into this classification: thorough knowledge of the principles of individual and group behavior; general knowledge of the principles, practices and trends of the Student Services field, as well as general knowledge of the policies, procedures, and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned; working knowledge of student services programs outside the program to which immediately assigned; ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications

Master's degree in Social Work, Counseling, Public Health, Student Affairs, or related field;

Passionate about food security and school-based social service work with young adults;

Understanding of CalFresh and/or other government benefit programs;

Experience in a multicultural, urban setting;

Demonstrated ability to use organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs;

Experience working with local community resources and developing partnerships that enhance student success;

Demonstrated ability in managing difficult and complex situations involving under-resource and high-need students;

Demonstrated effectiveness in working with college-age populations from a wide variety of countries of origin with multi-racial, ethnic, and cultural identities; multi-gender and lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; disabilities; and a myriad of beliefs;

Demonstrated ability to develop a strong working knowledge of local community and private health and welfare resources;

Demonstrated ability to work collaboratively.

Core Competencies - embody the following competencies:

Bias toward collaboration and teamwork.

Effective oral, written and nonverbal communication skills.

Customer/Client Focus with an emphasis in problem solving and resolution.

Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.

Diversity and inclusion.


Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Some evening and weekend hours may be required.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: May 26, 2022

Job Address

San Francisco, California 94132 United States View Map