Passport Office Coordinator (501309)

  • San Diego State University
  • San Diego, California
  • Sep 28, 2021
Full Time Clerical and Administrative Support

Job Description



Position Summary

International Affairs provides services that meet the diverse needs of the SDSU global community and offers programs, which foster global perspectives, intercultural awareness, and international goodwill. Global Affairs serves as SDSU's central source of information and support services for faculty engagement, incoming students, outgoing students on study abroad programs, and passport services. The Division works with all areas of the University to identify and meet the unique needs of its constituencies and to provide opportunities for all members of the campus community to develop effective skills and perspectives for global citizenship and leadership.

The Passport Office Coordinator, under direction of the International Student Center's Director and Passport Administrative Analyst, is responsible for daily coordination and administration of the passport and ID processes including taking photos; accepting applications; educating customers on associated Federal and State guidelines, and processes; and responding to daily e-mail and telephone inquiries. The incumbent manages all clerical responsibilities as they affect the functioning and needs of the passport office. The Passport Office Coordinator oversees the front desk of the Passport Office, including the training, and scheduling of student assistants. The incumbent maintains a friendly and supportive culture at the front desk.

For more information regarding International Affairs, click here.

This is a full-time, benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Tuesday - Friday, 10:00 a.m. to 6:30 p.m. and Saturday from 8:15 a.m. to 4:45 p.m. but may vary based on operational needs.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Licenses and/or Certifications Required:
  • Attend and complete mandatory Acceptance Facility Agent Training
  • Must be a United States Citizen
  • CA Driver's License required

Preferred Qualifications
  • Clerical accounting or financial record-keeping experience
  • May need to be available to work on weekends (occasional or regular weekend hours)
  • May be required to drop off mail daily at a U. S. Post Office
  • Ability to understand Department of State regulations and policies and to explain and clearly answer questions about procedures to students, the public, and other employees
  • Demonstrated excellent organizational skills, professional demeanor, and excellent interpersonal communication skills
  • Ability to deal with the public and defuse situations with difficult customers

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,352 per month. CSU Classification Salary Range: $3,352 - $5,639 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on July 6, 2021. To receive full consideration, apply by July 5, 2021. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Jasleen Aguilar at 619-594-9392 or

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map