Academic Counselor (Student Services Professional III) - ORSP/Undergraduate Advising Center (499630)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Sep 28, 2021
Full Time Education and Training Human and Social Services

Job Description

Description:

Working Title

Academic Counselor

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Undergraduate Advising Center/ Office of Research and Sponsored Programs

Appointment Type

Position will end on or before October 31, 2022. Grant funding for these positions is for three years. It is anticipated that the positions will be extended beyond the initial one-year appointment.

Permanent status cannot be earned in this grant funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding.

Time Base

Full-Time (1.0)

Work Schedule

Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range

$4691.00 - $4816.00 per month ($56,292.00 - $57,792.00 annually)

Salary is commensurate with experience.

Position Summary

San Francisco State University has long-standing commitments to teaching, learning and social justice. Individuals interested in advancing the University's mission are strongly encouraged to apply.

The Division of Undergraduate Education and Academic Planning is comprised of several units, all of which hold the students we serve at the heart of our institutional mission. One of these units is the Undergraduate Advising Center (UAC), which primarily focuses on two student populations . The UAC provides comprehensive academic counseling to all first-year freshman to help them achieve their academic, personal and career goals. The UAC also assists undeclared students in identifying strengths and interests, exploring and declaring their major and overcoming academic and personal challenges. The UAC encourages self-advocacy to promote academic success, retention, graduation, and a lifetime of learning.

The academic counselor position reports directly to the director of the center and functions under general supervision. The position is responsible for providing consistent, accurate, complex, academic counseling services to a cohort of first-year freshman and undeclared students. Working independently, the counselor provides individual and group counseling that requires the use of counseling techniques to facilitate major and career exploration, evaluate academic interests, and set goals to facilitate student success, persistence and timely degree completion. In addition, the incumbent will independently lead, develop, plan, implement and evaluate advising-related projects.

Position Information

Academic Counseling
- Independently coordinate and deliver academic advising to an assigned group of first-year freshman students; develop action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success and make adjustments to their path based on the progress and changing needs of the student; identify current and potential challenges (e.g. adjustment to college, time-management) and counsel students through complex academic/personal challenges; make appropriate referrals to campus resources.
- Counsel undeclared students who are exploring major options; in a one-to-one or group setting, provide academic, personal and career exploration and planning; set goals to ensure acceptance to desired major within 60 units/two-academic years.
- Use available technology to implement predictive analytics to provide proactive, targeted student support.
- Resolve complex advising-related situations by applying in-depth knowledge of academic policy and recommending an appropriate course of action to students; serve as an advising expert for faculty and staff who need assistance resolving complicated advising issues.
- Provide academic counseling to students individually and in groups at New Student Orientation.
- Design and deliver general education/registration workshops for incoming students.
- Provide academic counseling to undergraduate students on general education, graduation requirements other related policies and procedures.

Project Coordination & Training
- Lead, develop, plan, implement and evaluate advising-related projects.
- Assist in development of different components to support the first-year freshman support efforts (e.g. outreach technologies, communications standardization, workshop development, outreach best practices, etc.)
- Provide caseload management to an assigned group of students; use technology tools for data keeping, communication, and resource referral.
- Plan, develop and lead topics to train new staff hires and support seasoned advisors.
- Supervise a graduate intern, providing training support and professional development.

Other duties as assigned At All Times
- Demonstrate behaviors that are in line with the User Friendly Principles (PS30C) and Principles of Conduct for a Multi-Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications

- Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

- Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

This position requires thorough knowledge of principles of individual and group behavior and general knowledge of:
- Principles, practices and trends of the student services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned.
- Individual counseling techniques.
- The organizational procedures and activities of the specific campus to which the position is assigned or the ability to rapidly acquire such knowledge.
- Working knowledge of student services programs outside the program to which immediately assigned.

This position requires the ability to:
- Ability to analyze complex situations accurately and adopt effective courses of action.
- Advise students individually and in groups on complex student-related matters.
- Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
- Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
- Establish and maintain cooperative working relationships with a variety of individuals.
- Carry out a variety of professionally complex assignments without detailed instructions.

Preferred Qualifications

Education: Master's degree from an accredited college or university in counseling or related-field and 3 years of student services experience after completion of graduate degree.

Knowledge and Abilities:
- Assist undeclared students in major exploration and provide academic, personal and career planning and goal setting.
- Provide information on California State University and San Francisco State University policies and procedures.
- Effectively lead small and large advising workshops for college students from diverse cultural, ethnic, socioeconomic, academic, sexual orientation and disability backgrounds.
- Lead, develop, implement and evaluate an advising related project.
- Use PeopleSoft/Campus Solutions, Box, Google Drive, Microsoft Office Suite, Assist.org, social media and online resources related to academic counseling.
- Create and edit webpages in Drupal.

Core Competencies - embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.

Special Requirements

Regular work hours are 8am - 5pm, Monday through Friday. Ability to work occasional weekend hours and evening hours. Regular attendance is considered an essential job function; the inability to meet attendance requirement may preclude the employee from retaining employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Closing Date/Time: September 6, 2022

Job Address

San Francisco, California 94132 United States View Map