Admissions Welcome Center Coordinator (Student Services Professional III) - Undergraduate Admissions and Recruitment (501656)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Aug 15, 2021
Full Time Education and Training Public Health

Job Description


Working Title

Admissions Welcome Center Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Undergraduate Admissions & Recruitment

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$4,691 per month ($56,292 annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Associate Director of Undergraduate Recruitment, the Coordinator of the Admission Welcome Center oversees all aspects of welcoming prospective students, their families, and the public to the SF State campus. The incumbent oversees the campus' tour program including: management of the campus tour schedule; training, evaluation, mentorship, and supervision of the student ambassadors; coordination of on and off campus recruitment events; oversight of the Admissions Welcome Center front desk reception area; and the coordination of departmental use of social media, including the virtual campus tour site. The incumbent meets with groups of prospective students and their families to present and explains admissions procedures, application filing deadlines, costs, student services and academic programs at SF State often via group/classroom in person and virtual presentations. The incumbent counsels and interprets guidelines for students and the public to facilitate admission preparation, application and admission process. The incumbent also serves as the admission and recruitment liaison for SF State student groups interested in providing recruitment services.

Position Information

Recruitment, Admissions Advising & Counseling
  • Provide direct pre-admissions assistance (i.e. preliminary evaluation of progress toward completion of eligibility requirements and guidance regarding proper selection of additional courses, initial transcript and transfer work evaluation) and follow up for students interested in CSU/SF State.
  • Provide detailed information and guidance to visitors and prospective students about SF State academic programs, explain and interpret academic policies, degree requirements, and options for resolving problems related to achievement of student's educational goals; explain high school a-g college preparatory and lower division preparation for majors that can be completed at the community college.
  • Provide workshops and presentations, conduct on and off campus individual and group pre-admissions advising sessions, and preliminary transcript evaluations for admission assessments.
  • Demonstrate professional, independent judgement and confidentiality to determine preliminary eligibility status and conditions for admissions for students who do not meet minimum admissions requirements.
  • Counsel students regarding admissions requirements and procedures, both in one-on-one and group settings.
  • Serve as an advocate for high school and community college transfer students, personally troubleshooting and resolving any challenges in completing the application process, obtaining necessary information or connecting with other SAEM units and staff to provide the best service possible.
  • Provide information to prospective students/families and school counseling staff regarding current admission requirements, procedures, housing availability and costs relating to attending a California State University (CSU) campus.
  • Manage a daily high volume of diverse inquiries, over the phone, virtual and in-person, from the public, K-12, community colleges, prospective students and their families, and refer to appropriate SAEM units and other departments on campus for accurate advise.
  • Maintain daily ongoing operations of the Admission Welcome Center and use professional judgement and counseling techniques when encountering large school groups and other high stress interpersonal situations.
  • Support daily recruitment work including phone duty, counter duty, presentations and student advising.
  • Provide ongoing professional support to student ambassadors including: SF State's academic program an admissions training customer service, active listening, peer advising, peer counseling, stress management skills with emphasis on high stress and/or high-volume situations.
  • Provide leadership development, training, and mentorship to Student Ambassadors, including but not limited to: performance management and evaluation, career development, assessment, and training
  • Support the CSU Counselor Conferences needs

Admission Welcome Center Coordinator
  • As SF State's primary liaison for visiting prospective students, parents, guests, and other educational partners, and under the direct supervision of the Associate Director of Recruitment, the incumbent will:
  • Assist in the development and implementation of a year-round schedule of campus visit programs for the general public, different student populations, and specific targeted populations.
  • Manage the campus visits and tours program by scheduling family and group tours, assign student ambassadors, conduct pre and post tour information sessions.
  • Assist in the evaluation of student ambassador performance, create recruitment and selection process for new recruits.
  • Provides recommendations in the development of promotional materials and publications used in promoting campus visit programs and general student recruitment.
  • Coordinates the effective flow of all activities that occur in the Welcome Center, ensuring punctual presentation times and tour departures, consistent multimedia operation and appropriate guidance for guests at all times.
  • Serve as a first point of contact for all interest groups and events, and coordinate details efficiently.
  • Works directly with the Associate Director of Recruitment to create, maintain, and improve all content and communications related to campus tours. This includes: script and talking points for student ambassadors, self guided tour publications, virtual tours, website information confirmation emails, and follow-up communication after tours.
  • Develop continual quantitative and qualitative assessment of the the visitor program and provide reports and recommendations to UGAR leadership related to campus visits as needed.
  • Establish and maintain positive working relationships with departments that support and enhance campus tours including: Housing, Residential Life, Admissions, Financial Aid, Campus Recreation (including Mashouf Wellness Center), Associated Students, University Police, Parking and Transportation, academic advising and college/academic department offices.
  • Provide the Associate Director and Director with quarterly and annual summary reports of the number of campus visits and tours conducted by type of tours (group, family, etc.), number of participants, as well as requests that were declined; collaborate with UGAR administrative support staff to provide recommendations for campus resources pertaining to the Admission Welcome Center.
  • Oversee the coordination and implementation of social media marketing and communications plan to attract prospective college students.
  • Assist the Associate Director of Recruitment in updating the campus tours website, social media and other communication vehicles as directed.
  • Assist the Associate Director of Recruitment in the coordination of the recruitment, training, and leadership of a team of (12-20) student ambassadors who will act as campus tour guides, panelists and SF State representatives at various recruitment activities and events on and off campus. This includes scheduling work hours, completing timesheets, scheduling Welcome Center office.
  • Assist in creating and maintaining the Student Ambassador training manual.

Event Coordination
  • Assist in the coordination of campus outreach, recruitment and yield events for high schools, community colleges and community organizations to support the unit's recruitment strategic goals.
  • Manage the application/invitation, registration/confirmation, survey/post event processes for all events.
  • Reserve facilities and coordinate appropriate set-up and logistical processes; order refreshments as appropriate; prepare agendas and all other documents/presentations; secure presenters as appropriate and obtain parking permits; provide directions; etc.
  • In collaboration with the Recruitment team, coordinate and execute on campus/virtual VIP visits for high schools and community colleges in our assigned areas to meet strategic goals.
  • Assist in the planning and implementation of on and off campus special events, including Gator Talks, Sneak Preview, Frisco Days, College Fairs, Counselor Conferences, Professional Development workshops and various meetings.
  • Maintain a master calendar of activities, events, and presentations
  • Conduct follow-up visits and plan and implement yield activities in the Spring as necessary to meet strategic goals

Other duties as assigned.

Minimum Qualifications

Knowledge and Abilities:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications
  • Experience working with and knowledge of Campus Solutions (CS) business processes.
  • Bilingual skills highly desirable.
  • Must possess time, organization and project management skills.
  • Must possess computer skills in Microsoft Word, PowerPoint, Excel, and other office tools.
  • Excellent English written and verbal communication skills
  • Excellent organizational and time management skills and experience determining priorities effectively while adhering
  • to deadlines Detail oriented;
  • Ability to learn and interpret regulations and policies;
  • Ability to work in highly automated environment;
  • Excellent meeting facilitation and presentation skills
  • Experience in advising or counseling individuals or groups
  • Experience in any of the following: student development, leadership development, counseling theories
  • Experience with Undergraduate Admissions and transfer credit policies and processes;
  • Familiarity with Oracle Campus Solutions (CS);
  • Familiarity with OnBase; and
  • Project management experience

Core Competencies - embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective communication skills.
  • Customer/Client focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion.


Must possess a valid California Driver's License with no more than three moving violations within the last three years; must obtain a Defensive Drivers Training Certificate after appointment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: June 24, 2022

Job Address

San Francisco, California 94132 United States View Map