The Housing Authority Supervisor oversees the activities of the Section 8 Housing Choice Voucher Program department.
The Housing Authority Supervisor monitors, supervises and formally evaluates the work of others. This job class functions at the full supervisory level of performance and the majority of duties are directly related to the supervision of a significant number of staff members. Employees in this job class are responsible for the successful implementation of assigned functions while ensuring compliance with a variety of pertinent federal, and Agency regulations, guidelines and policies. This job class requires a thorough knowledge of the above stated regulations, guidelines and policies as well as excellent supervisory and communication skills. SUPERVISION RECEIVED AND SUPPORT/GUIDANCE EXERCISED
Essential Areas of Responsibility Staff Supervision
- Receives direct supervision from the HCV Program Manager.
- Provides technical and directional guidance and training to other HCV staff
Model supervisory strategies and approaches that demonstrate the Agency Cultural Objectives in all aspects of staff communication and supervision, when supervising directly or when coaching a staff member to whom you have delegated supervisory responsibility. Supervisory duties include the responsibility to:
- Provide new employee orientation and training
- Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives
- Monitor assignments and maintain the level of productivity in the unit or department
- Assure quality of service to the internal and/or external customer base
- Establish performance objectives and provide ongoing feedback
- Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives
- Conduct staff meetings, resolve staff issues and build team relationships
- Communicate management's position, Agency information and work changes to employees
- Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination
Education & Experience
- Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher- Intake department.
- Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information.
- Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established
- Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements.
- Oversees staff with one-on-one and group program information sessions.
- Maintain waiting list for Conventional and section 8 housing programs
- Develop processes for efficient workflow
- Handle contract negotiations with owner/agent
- Promote quality customer service
- Facilitate Section 3 employment opportunity program
Bachelor's Degree plus 2 years experience of work in housing, advocacy, community development, and/or other relevant areas preferred. Associate's Degree (A.A.) or equivalent from two-year college or technical school and 5 year related experience and/or training or equivalent of education and experience.
Preference is given to candidates with previous supervisory experience. Job Duties & Responsibilities Knowledge of
- Knowledge of non-program federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices.
- Knowledge of HUD-established performance standards (for HCV, SEMAP indicators) performance standards as they relate to income and rent determinations.
- Knowledge of program requirements and guidance as reflected in HUD regulations, handbook, notices, forms, and guides.
- Computer literacy, including personal computing, accuracy in data entry, and knowledge of program-related software.
- Adaptability/Flexibility; open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
- Allocates time and attention based on what is most important to achieve key goals and objectives.
- Effectively organizes and balances tasks and priorities to keep multiple projects on track.
- Product knowledge: translates product features to benefits, understands/responds to the member's needs, applies market knowledge
- Demonstrate humility in working with others
- non-judgmental of people
- Listens more than speaks
- Ability to help people in crisis with calmness and compassion
- Can work effectively and compassionately with the general public
Licenses and Certificates
- Ability to write reports, business correspondence
- Ability to effectively present information and respond to questions from clients and the general public.
- Ability to facilitate small group meetings
- Ability to instruct in a 1:1 setting
- Ability to utilize technology such as Zoom
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations.
- Ability to read, comprehend, interpret, and implement rules, regulations, and procedures
- Recognizes problems and responds, systematically gathers information, sorts through complex issues
- Results Focus Attention to detail - Always meets deadlines
- Excellent organizing & planning
- Ability to manage multiple projects
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Excellent customer service skills
: Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency's insurance carrier. Physical Abilities and Work Environment
- Regular computer use throughout the day, ability to sit for lengthy periods of time
- Occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch
- Ability to lift/push/pull/carry various objects of 25 pounds frequently and 25 pounds occasionally
- The noise level in the work environment is usually moderate
- Ability to stand and walk on hard surfaces, and go up and down stairs
- Ability to reach to shoulder level and above
- Ability to bend at the hips and knees
- Ability to talk and hear
All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.
Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.
Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability. As a condition of employment, this employee will be required to be fully vaccinated upon hire.
Closing Date/Time: Continuous