• Los Angeles, California
  • Jun 01, 2021
Full Time Information Technology and Communication Services
  • Salary: $126,174.72 - $196,226.88 Annually USD

Job Description

Job Title: Special Services Assistant III - Communications
Salary: $10,514.56 - $16,352.24 Monthly
When to Submit Your Application: Starting on April 29, 2021 at 8:00 a.m. (Pacific Time) - The first review of applications will take place on May 12, 2021. This examination will remain open until the needs of the service are met and is subject to closure without prior notice.
Type of Recruitment: Open Competitive - Open to the Public

Management Appraisal of Performance Plan (MAPP) : This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations.

Check Out Our Outstanding Benefits!
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Who We Are
The County of Los Angeles is the largest employer in Southern California with over 112,000 employees across 36 departments and an operating budget of $36 billion. The County provides vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more. With a population of over 10 million residents, we serve the needs of 88 municipalities that lie within our boundaries. We are governed by a five-member Board of Supervisors elected on a nonpartisan basis to serve four-year, staggered terms as our executive and legislative authorities.

The Opportunity

An individual in this role will oversee a section in Countywide Communications that involves Digital Development, Strategic Communications, Public Affairs, and County Channel Operations.

Essential Job Functions
Leads staff in the creation and implementation of a digital strategic framework and vision encompassing websites, graphic design, social media, photography and videography by evaluating and prioritizing projects that build visibility for County departments and initiatives, and advance the County's communication goals and objectives through engaging, relevant and timely cross-platform multimedia content.

Supervises staff (e.g., Program Specialist, CEO) in a wide variety of communications-related duties and responsibilities, including web development, graphic design, social media strategy and execution, strategic communications, media relations, external affairs, training on various communications platforms, photography, and videography projects by utilizing industry best practices and innovations, software applications, mentoring and technical expertise, and by assigning, monitoring and evaluating work activities to ensure that work product meets quality standards and is accomplished within a prescribed time frame in a fast paced environment with shifting priorities.

Leads technical staff across County departments to achieve Countywide strategic, digital and multimedia communication goals, including the creation, implementation and maintenance of public-facing multimedia content in emergency and fluid situations (e.g., health crisis or natural disaster) and development of digital content in the public interest using journalistic best practices, data analysis, and established policies and procedures to achieve communication aims and maximize messaging saturation among targeted audiences.

Performs administrative and operational functions, such as contract management and budgeting, monitoring and tracking compliance and deliverables, and overseeing the day-to-day activities of one or more functional areas of Countywide Communications.

Develops and executes a wide range of content approaches to effectively communicate County news, issues (e.g., COVID-19 prevention), priorities and programs to the general public or to micro-targeted audiences by using creativity, identifying new technologies and trends, analyzing and evaluating applicable research to inform recommendations, and by employing best practices developed by County departments and other external partners.

Evaluates and prepares reports on the public's engagement with the County's communication platforms, including websites and social media platforms (e.g., Twitter, Facebook, Instagram), to assess gaps and continually enhance and improve multimedia content development and dissemination by collecting and analyzing available data and web-based metrics.

Leads staff in the formulation and implementation of cross-departmental initiatives and special projects.
Selection Requirements
Five years' responsible experience in an administrative*, advisory*, or staff capacity* dealing with legislative, community, governmental, or similar complex issues. Two years of the required experience must have been in leading staff in one or more of the following areas of communication: digital strategy and creative content development, strategic communications, media or external relations. The two years of required experience leading staff must have been at the level of the County of Los Angeles class Program Specialist IV, CEO**, Special Services Assistant II**, or higher.

Special Requirement Information
*This experience is defined as follows:
  • Administrative capacity : Performs work typically in an administrative services branch of an organizational unit, including responsibility for the development of procedures and participation in policy formulation.
  • Advisory capacity : Work performed as an expert in a specialized field; expressing views, providing opinions, and recommending courses of action to be taken on problems presented by others for resolution. Individuals working in this role do not regularly perform or supervise the performance of the day-to-day work in the specialized field.
  • Staff capacity : W ork performed to assist and support administration by conducting research, analysis, and making recommendations to administration for the solution of problems, such as use of personnel, budget allocation and funds, workload and/or workload fluctuations, or programs and procedures for accomplishing work objectives.
** Experience at the level of the Los Angeles County's classes listed in the Requirements is defined as follows:
  • Program Specialist IV, CEO : Provides professional services to operating departments regarding highly complex problems in the administration of specialized Countywide programs. Responsible for c arrying out assignments in programs such as Countywide marketing.
  • Special Services Assistant II : Assists the Chief Executive Officer by carrying out the more difficult special projects, studies, and assignments requiring investigation and evaluation of issues that may arise in County programs, as ordered directly by the Chief Executive Officer requiring investigative ability and public relations skill.
No withhold will be allowed in this examination .

Physical Class II - Light Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be required.

A valid California Class "C" Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Additional Information
Examination Content
This examination will consist of three parts:

PART I: A Multiple-Choice test weighted 50% assessing the following competencies: verbal ability, willingness to learn, empathy, working relationships, sharing knowledge and guidance, analyzing information, learning quickly, generating new ideas, using time efficiently, working to high quality standards, adapting to change, controlling emotions, achievement, responsibility, management judgment, and management potential.


Only candidates who achieve a passing score of 70% or higher on Part I (Multiple-Choice test) will be invited to Part II (Structured Interview).

PART II: A Structured Interview weighted 40% assessing the following competencies:
  • Knowledge of communications industry innovations and best practices in the areas of website development, social media, and video production
  • Knowledge of industry and departmental best practices in developing and rapidly deploying cross-platform multimedia digital content during an emergency and ability to assess gaps and engagement and course-correct as needed
  • Industry Monitoring
  • Decision Making
  • Innovation
  • Political & Organizational Navigation
  • Handling Stress
  • Oral Communication

Candidates who do not achieve a passing score of 70% or higher on Part II (Structured Interview) of the examination will not have their responses scored for Part III (Evaluation of Training and Experience).

PART III: An Evaluation of Training and Experience weighted 10% assessing the following competencies:
  • Knowledge of industry and departmental best practices in developing and rapidly deploying cross-platform multimedia digital content during an emergency and ability to assess gaps and engagement and course-correct as needed.
  • Leadership

Candidates must meet the selection requirements and achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible register.

Transfer of Scores
  • Applicants that have taken identical test questions recently for other exams will have their test responses automatically transferred to this examination.
  • This examination contains test questions that may be used in the future for new examinations and your test responses may be transferred.

Please Note:
Test Invitation Letters and other correspondence will be sent electronically to the e-mail address provided on the application. It is important that applicants provide a valid e-mail address. Please add arocha@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your e-mail address book and/or list of approved senders to prevent e-mail notifications from being filtered as SPAM/JUNK mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Notice of Non-Acceptance and Final Result letters will be sent electronically to your e-mail address.

Test scores cannot be given over the telephone.

Test Preparation

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section.

Additional practice tests are available at http://www.shldirect.com/practice_tests.html.

Eligibility Information

Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months following the date of promulgation.

Vacancy Information

The resulting eligible register will be used to fill vacancies within the Chief Executive Office.


Equal Employment Opportunity

It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Fair Chance Initiative

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Application and Filing Information

Applications must be filed online only. We must receive your application by 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Important: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified.

Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

No sharing of User ID and Password: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

Computer and Internet Access at Public Libraries: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications.

Do you have any questions?
Department Contact Name: Damian Cousin
Department Contact Phone: (213) 738-2247
Department Contact Email: dcousin@hr.lacounty.gov
Exam Number: M0852A-R
ADA Coordinator Email: adarequests@hr.lacounty.gov
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Closing Date/Time: Continuous

Job Address

Los Angeles, California United States View Map