Call Center Associate (498616)

  • California State University (CSU) Northridge
  • Los Angeles, California
  • Aug 15, 2021
Full Time Customer Service

Job Description

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more:

Major Duties

Under general supervision of the Manager of Annual Giving, the Call Center Associate works in a collaborative team environment to oversee outreach and fundraising through phonathon and call center programming. The incumbent's focus is to connect with and secure unrestricted philanthropic support from alumni, students, parents, faculty, staff and friends of the university.

Manages all student call center operations and is responsible for maintaining appropriate staffing levels (35-40 student callers and 3-4 student supervisors) and system resources to ensure goals are achieved.
Applies expert content and technical knowledge to develop and implement specific telemarketing programs that support overall annual giving and university advancement strategy and goals.
Performs other duties as assigned.
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Equivalent to graduation from an accredited four-year college or university in a job-related field.
Equivalent to two years of full-time, technical, analytical, or administrative experience.
Additional experience in job-related field may be substituted for required education, on a year for year basis. One year experience in annual fund call center, preferred.

Knowledge, Skills, & Abilities

Strong knowledge of MS Office products and a demonstrated ability to learn new software quickly. Knowledge of CampusCall and/or other calling software is preferred.
Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures.
Analyze data and statistics and make accurate projections using business mathematics and basic statistics.
Clear communication skills (oral and written) are a necessity. Ability to compile, write and present reports related to fundraising.
Self-motivated, business minded, leadership oriented and have ability to achieve personal and professional goals. Build/maintain positive relations and collaboration with campus partners, colleagues, student support staff and peers, manage a large staff of student workers and demonstrate managerial integrity.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package, including but not limited to; medical, dental, vision, retirement & savings, tuition waiver and more.
Classification: 1038 / Administrative Analyst / Specialist
The salary range for this classification is: $3288 -$6347 per month. The anticipated HIRING RANGE: $3288 -$4204, dependent upon qualifications and experience.
HOURS: When the CSUN Call Center is Operational (Fall - Spring semester), this position holds a special schedule Sunday - Thursday, 1pm - 10pm. When the Call Center is not operational, this position holds a Monday - Friday 8AM - 5PM schedule.
REG: This is a Regular position with a one-year probationary period.

General Information

Review of applications will continue until position is filled.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link:

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

Closing Date/Time: Open until filled

Job Address

Los Angeles, California 91330 United States View Map