TYPE OF RECRUITMENT
OPEN COMPETITIVE JOB OPPORTUNITY EXAM NUMBER:
FIRST DAY OF FILING:
January 5, 2021 at 8:00 AM (PT) UNTIL THE NEEDS OF THE SERVICES ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICENO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED FOR THIS EXAMINATION.ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES:
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 27 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.2 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. THE MISSION:
To advance the health of our patients and our communities by providing extraordinary care. DEFINITION:
Directs the planning, development, management and implementation of a comprehensive communication, marketing, outreach, and community relations program.
Essential Job Functions
- Supervises the department's Public Information Office, which serves as the primary point of contact for media requests for information. Plans, directs, and oversees the activities of the public relations staff engaged in the production, development, publication, and broadcast of information of department policies, services, and activities to the public and the community.
- Sets strategic direction for public affairs and relations initiatives, formulates, develops, and implements public relations, media communications and community outreach strategies, initiatives, objectives and policies, maintains a proactive relationship with the Board of Supervisors, public and private entities, communications media, and provide a positive department image through the internet to enhance the department's service image.
- Directs the development and implementation of the most effective and appropriate methods for communicating information to the public and stakeholders, by the use of videos, e-mail, the internet, brochures, news releases, presentations, graphic displays, photos, fact sheets, directories, or other mediums. Schedule press conferences, news releases and public service announcements. Writes speeches and makes presentations to the media, community groups and other agency representatives on information regarding departmental issues, programs and activities.
- Serves as the liaison between departmental executive management and the Board of Supervisors, various public and private agencies, community organizations and customers, the Chief Executive Office, and various county departments for the investigation and response to public relations and media related issues, inquiries and complaints of a sensitive or controversial nature having potential for media coverage and community concern.
- Advises executive level staff and administrators regarding the more sensitive and controversial Board Office and public affairs and media relations issues; facilitates communication, follows up on required actions, and provides alerts to any critical issues, potential problems or sensitive matters.
- Facilitates and ensures the timely, coordinated response on all assignments initiated by the Director including outside requests for information, requests from the Board of Supervisors, communications media, other County departments, and administrative communication with other government agencies.
- Formulates policies and procedures related to the department's public information programs; plans and administers communication activities by developing and maintaining a proactive communications program with the public, communications media, and through the internet to enhance the department's service image.
- Oversees, designs, and coordinates, the preparation of effective and timely news releases, newsletters, and other informational and promotional material concerning departmental activities related to interaction with the media. Oversees the development and maintenance of the department's internet and social media presence to effectively communicate services, image and identity.
- Serves as part of the Director's executive management team to disseminate information to the Board offices, Chief Executive Office, other departments, or other private entities or public agencies.
- Consults with the executive management, division managers, other county departments, public and community entities regarding immediate and long range publicity and public information plans and public service programs, advises executive management in the formulation of immediate and long range policy and programs.
- Analyzes the extent of public understanding of the public education and community outreach programs administered by the department and determines the need for further public information, community outreach and educational activities.
- Directs and oversee committees on public affairs and relations initiatives and Board-related matters by determining, in collaboration with executive level staff, discussion topics and agenda items relating to evaluating the effectiveness of existing programs and strategies, and implementation of changes to meet needs and priorities.
- Directs and oversees activities of outside consultants in the development and production of communications and media relations work and special media projects.
- Writes speeches and makes presentations to the media, community groups and other agency representatives on information regarding Departmental issues, programs and activities.
- Negotiates partnerships and contractual agreements with private entities as well as other public agencies to implement community and outreach projects.
- Staffs the department's emergency operations center during activation following the occurrence of natural or other disaster; provides for contacts and immediate responsiveness to inquiries including receiving and assessing information, tailoring the message to the audience, cooperating with Board and Chief Executive Office, other governmental agency leaders, communications media, and others, and advising appropriate personnel.
Requirements MINIMUM REQUIREMENTS:
Four years of highly responsible administrative* experience performing functions related to the development, administration, and evaluation of comprehensive communication programs and communication strategies. Two years of experience must have been supervising** administrative staff assigned to a public affairs division such as public relations, community affairs, media relations, or a similar division for a public, nonprofit or private agency. LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS II
Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION:
*For this examination, highly responsible administrative experience is defined as: having independent responsibility for the most complex and difficult assignments, such as developing and administering comprehensive programs, campaigns and/or strategies, and managing the overall operations of an organizational unit. That includes responsibility for developing procedures, managing budgets, and participating in policy formulation. **
For this examination, supervising experience is defined as: direct administrative and technical supervision that includes planning, assigning, reviewing work of staff, evaluating employee performance, and supervising or managing the work of staff. DESIRABLE QUALIFICATIONS:
Credit will be given to applicants who possess the following desirable qualifications:
- Additional credit will be given to applicants with additional highly responsible administrative* or supervising** experience in excess of the minimum requirements performing functions related to the development, administration, and evaluation of comprehensive communication programs and communications strategies in a health service area (i.e. hospitals, health clinics, health systems, health plans).
- Bachelor's Degree or higher in Communication, Journalism, Health Policy, Public Health, Public Relations, Public Affairs, Marketing or a closely related field from an accredited institution.
In order to receive credit for any type of college/university degree, such as a bachelor's degree or higher, you must include a legible photocopy of the degree or official transcripts
from the accredited institution which shows the area of specialization at the time of filing or within 15 calendar days of filing online.
Additional Information EXAMINATION CONTENT:
This examination will consist of an evaluation of experience, desirable qualifications and education based upon the application information and supplemental questionnaire, weighted 100%.
Candidates must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register. ELIGIBILITY INFORMATION:
Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly.
The names of candidates receiving a passing grade on the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of eligibility.
No person may compete in this exam more than once every twelve (12) months. VACANCY INFORMATION:
The resulting eligible register for this examination will be used to fill vacancies within the Department of Health Services. AVAILABLE SHIFT:
Appointees may be required to work any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION: APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.
Applications will be processed on an as received basis. Apply online by clicking on the green "Apply" button for this posting. You can also track the status of your application using the website.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.
from Class Specification and Minimum Requirements serving as your description of duties WILL NOT
be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION AND YOU MAY ALSO BE DISQUALIFIED.
This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice.
Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS
. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add Oramirez@dhs.lacounty.gov
to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password my erase a candidate's original application record. FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ADA COORDINATOR PHONE
(323) 914-7111 CALIFORNIA RELAY SERVICES PHONE
(800) 735-2922 TELETYPE PHONE
(800) 899-4099 DEPARTMENT CONTACT
Oscar Ramirez, Exam Analyst