*Open until filled with first review off applications on March 12th.* JOB SUMMARY
Serves as Lead Animal Shelter Technician and assists in cleaning and maintaining animal shelter facilities; provides for the health and care of animals; assists the public with reclaims, adoptions and/or other animal related matters; conducts routine clerical work; assists the veterinary services staff with routine procedures and performs other duties as required. Supervises and trains part-time shelter technicians and volunteers.ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS
- Provides for the health and care, feeding, watering, and bathing of animals; assists veterinary staff with routine medical procedures, preventative care and surgery preparation: administers medications, treatments, vaccinations, performs basic diagnostic tests and procedures, monitors and reports animal health to veterinary services.
- Supervises, trains, provides guidance and assistance to assigned personnel, volunteers and CSRs.
- Cleans, disinfects, and maintains animal kennels, cages, and related equipment; washes bowls, utensils, and laundry. Ensures all areas are stocked daily with needed supplies.
- Assists the public with animal interactions, adoptions, lost pets, reclaims and all other animal matters; processes adoption, reclaim and transfer paperwork; keeps daily inventory of animals, performs correspondence for lost/found pets, document records, performs detailed clerical tasks.
- Strong customer services skills are required.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS
- Reviewing, approving, processing adoptions, receive and return animals from/to owners, ability to recognize animal behavior and health concerns and report accordingly, ability to understand/ accept shelter procedures, ability to determine animal characteristics, gender and breed identification.
- Supervising part-time Shelter Technicians during daily cleaning and daily shelter operations, overseeing accurate procedures are communicated and followed by team members, volunteers and CSRs.
- Reporting and communicating needs to peers, supervisors and management.
- Working with the public supporting adoptions, returns, intake; use of good judgment in difficult situations and those that fall outside normal procedures.v
CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES
- High School Diploma or equivalent is required.
- A minimum of two (2) years' work experience in animal care or a related field and in a team environment, including the supervision of others.
- A minimum of one (1) year of directly related customer service.
- Computer Skills - ability to learn shelter database, accurately update and maintain records. Working knowledge of Microsoft Office Suite.
- Basic Animal Control Officer and Euthanasia Technician certifications are required within 6 month of employment. Maintain required CE hours applicable to animal sheltering/control.
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Forms, vet records, computer data, adoption applications, reclaim/transfer documents. Record keeping, receipts. Money handling, move date calculation, maintain confidential information
- Interacts, communicates, and provides assistance to the public regarding a variety of animal control matters; must be able to maintain positive working relationships with outside agencies, community partners, volunteers, general public, coworkers and all other city employees.
- Excellent communication skills needed to handle frequent citizen contact. Must accurately articulate procedures, processes, and regulations to employees and patrons. Ability to handle irate or distressed patrons in a calming and productive manner.
- Frequently deals with the public; communicates in person and over the telephone; provides information; explains animals control ordinances; obtains information concerning bites; handles irate or distressed citizens in a calm and effective manner. Assists people in the community in a professional, positive, friendly and helpful manner regarding pets at large, lost pets, and complaints that promotes productive resolutions.
Physical requirements include lifting up to 50 pounds occasionally. Subject to standing, walking and vision constantly; sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, fine dexterity, kneeling, crouching, bending, twisting, climbing, balancing, hearing and talking frequently; crawling often.
Working conditions involves exposure to aggressive animals, zoonotic diseases, loud noises, hazardous chemicals, odors, hot water, and extreme weather conditions. Possible rabies exposure (pre-exposure vaccines & booster offered at city's expense). Protective Equipment: Gloves (latex, leather, or cloth), rubber boots, ear plugs or muffs, eye protection, animal handling equipment.