Application & Cloud Administrator

  • TACOMA PUBLIC SCHOOLS
  • Tacoma, Washington
  • Mar 29, 2021
Administration and Management

Job Description

Tacoma Public Schools

Expected Start Date: March 2021

FTE: 1.0

Hours per day: 8

Salary Level: PT-9 $44.43 - $53.24 Salary placement dependent on LIKE experience

Union/Days per year: Professional Technical, 260 work days, 12 month

Benefits: This job has the full range of benefits offered by Tacoma Public Schools.

Summary:
This position, under general supervision, is the primary application administrator for District assigned enterprise systems; leads in the design, development, testing, integration, and implementation of enterprise business application systems and/or reporting/analytics platforms; oversees all aspects of onboarding applications and systems from the initial deployment, updates, troubleshooting, and through to documenting; performs as a technical support team member with work related to the District's applications; provides problem solving support of existing systems and related sub-systems; assumes the responsibility as the escalation point for more in-depth and complex application resolutions; evaluates and recommends improvements; conducts feasibility studies and makes formal presentations of findings and recommendations.

Responsibilities:

1. As the primary application administrator for the District assigned enterprise systems, communicates effectively with all stakeholders and users to address application issues, upgrades, and changes; interacts with customers, user groups, and vendors; facilitates and attends client meetings; responds to client and operational questions regarding application systems.

2. Plans, coordinates, implements, and oversees District developed, hosted, and on-premise applications and systems maintenance of applications and systems; plans and participates in upgrades to mission critical enterprise systems and related subsystems; provides problem-solving support of existing application systems and applications including sub-systems.

3. Monitors, optimizes, and maintains applications, application security, application servers, and application systems; updates, upgrades, patches, and revises to ensure continuous services are available to customers; logs files; reports and logs application usage, errors, and status levels to management; monitors individual utilization for anomalies.

4. Works closely with District stakeholders, technology staff, systems analysts, network, security, software developers, and other team members to ensure successful production, implementation, and support of enterprise applications, their associated systems, and software.

5. Leads and coordinates technical planning and development efforts for the implementation of Tacoma Public Schools (TPS) enterprise private, public, and hybrid cloud models.

6. Integrates applications with existing systems to ensure a seamless integration of new and existing systems to eliminate potential problems while simultaneously maintaining data structure and integrity.

7. Collaborates, coordinates, and monitors enterprise applications for capacity planning, data modeling, integration planning, backup, and availability measurements.

8. Provides consistent and reliable support to the users through training and documentation for optimal use of applications; front-end (user application interface and functionality) and back-end (technical on-premise/cloud application database and schema) support with thorough understanding of how the applications interact with the database; understands the different roles of end-users.

9. Troubleshoots, identifies root causes, resolves, and documents issues and changes related to assigned applications; provides technical assistance to other staff members; assists in the training of customers and staff; ensures adequate tracking/metrics of training and work with team to measure impact.

10. Provides application administration and support on-premise and Cloud or software as a service solution, including security, backup verification, role-based security and all aspects of application availability.

11. Maintains multiple environments, including Production, Development, and Test environments for the District; acts as an alternate application administrator for legacy and other systems.

12. Assists with the evaluation of existing applications for modernization, decommissioning, or sustainability; researches, proposes, and implements system enhancements that improve the reliability, features, and performance of the enterprise applications; conducts feasibility studies.

13. Reviews and recommend software configuration requirements necessary for optimum application performance of District mission critical system(s) and related sub-systems; utilizes change management processes; makes formal presentation of findings and recommendation.

14. Assists in the governance and compliance of application, implementation, and security best practices; works with District technical staff to implement and manage appropriate application security controls and development of best practices across all applications.

15. Reviews the accuracy of the release notes and technical documentation through collaboration with the applications development areas, vendors, end-users, and business owners.

16. Creates and maintains technical and procedural documentation for mission critical applications, systems, and related sub-systems; creates or revises specifications for programs, change management, file definitions, hardware, user manuals, and application libraries.

OTHER JOB DUTIES

1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities as needed or as assigned.

2. Performs related duties, as assigned, on a temporary basis; may be temporarily assigned to other application areas.

3. Acts as point of contact for escalation of issues; mentors to other staff on working within the enterprise applications software.

4. Primary contact for the business owner and vendor of supported enterprise applications.

5. Maintains confidentiality and integrity of District records and procedures.

6. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.

CONDITIONS

Office environment; required to concentrate on detail and be precise; experiences frequent interruptions; confined to work station for prolonged periods; exposed to computer displays; exposed to confidential information; occasionally required to work with difficult and sensitive situations and/or people; required to travel to District sites; may be required to be on-call and work extended hours; may be required to move heavy objects; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.

MINIMUM QUALIFICATIONS
Education and Experience
Bachelor degree in Business Administration, Computer Science, Database Administration, or a related field from an accredited college or university; four years of application support experience working as a Senior Systems Analyst, Senior Application Analyst, Administrator, or Engineer; experience integrating with other software applications via interfaces, web services, cloud services, and software as a service; experience with enterprise applications in government or school district environment, preferred; or any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.

Required Licenses/Special Requirements
Valid Washington State driver's license.
Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.

Allowable Substitution
Equivalent combinations of education and experience will be evaluated by the Human Resources department for comparability.

Knowledge, Skills and Abilities
Knowledge of enterprise applications in an environment of similar size to government or school district.
Knowledge of analytics platforms and Business Intelligence products.
Knowledge of data modeling and warehousing.
Knowledge of current Structured Query Language (SQL) platforms, virtual environments, and cloud software as a service delivery.
Knowledge of SIS (Student Information Systems).
Knowledge of productivity tools, such as word processing, spreadsheets, and project management tools.
Knowledge of Software Development Life Cycle (SDLC) enterprise development and application life cycle policies and principles.
Knowledge of Azure and Amazon Web Services (AWS) enterprise applications, implementation, and administration.
Knowledge of database servers, application servers, web applications, and web software.
Knowledge of server and network technologies including virtual environments, Local Area Network (LAN) and Wide Area Network (WAN) networks.
Knowledge of principles, best practice, and techniques of project, deployment, and change management.
Knowledge of school and school District operations and procedures.
Knowledge of the District's business and data practices including student information system.
Knowledge of District policies and procedures and applicable federal and state laws.
Skill in obtaining, clarifying, and exchanging information.
Skill in excellent customer service.
Skill in oral and written communication including meeting facilitation.
Skill in implementing multi-factor authentication on enterprise applications including cloud environments.
Skill in installation, configuration, and upgrading, migrating, and integrating enterprise applications.
Skill in understanding and implementing transport protocols, routing protocols, and security/authentication protocols at all layers of the Open Systems Interconnection (OSI) model with emphasis on Transmission Control Protocol (TCP)/Internet Protocol (IP) and allocation layer is essential.
Ability to analyze complex problems.
Ability to effectively produce written support documentation.
Ability to develop and deliver various training materials and modalities, including in-person.
Ability to exercise good judgement and make decisions.
Ability to work autonomously as well as take direction, as needed.
Ability to integrate with cloud computing platforms such as AWS and Azure.
Ability to work on multiple projects at the same time, work under pressure, be results-oriented, and independently complete assignments on schedule.
Ability to organize, prioritize, multi-task, and maintain good follow-through procedures.
Ability to plan, organize, and lead activities of staff and large projects.
Ability to effectively participate as a member of a team.
Ability to interface with staff and perform as a liaison.
Ability to train other staff members.
Ability to demonstrate reasonable, reliable, and regular attendance.
Ability to establish and maintain effective working relationships with a variety of people in a multi-cultural, diverse socio-economic setting.

Job Locator ID: D04-97

This job description is not an employment agreement or contract. Tacoma School District administration has the exclusive right to alter this job description at any time without notice. The statements contained herein reflect general details as necessary to describe the primary functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Tacoma Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator: Lisa Nolan, 253-571-1252, lnolan@tacoma.k12.wa.us; Title IX Coordinator: Eric Hogan, 253-571-1191, ehogan1@tacoma.k12.wa.us; and 504 Coordinator: Elementary, Elise Friedrich-Nielsen, efriedr@tacoma.k12.wa.us, 253-571-1096; Secondary, Cari Ake, cake@tacoma.k12.wa.us, 253-571-1225. Address: P.O. Box 1357, Tacoma, WA 98401-1357.

HRInfo@tacoma.k12.wa.us, (253) 571-1250

Job Address

Tacoma, Washington United States View Map