Academic Engagement Coach - Student Services Professional IA (Temporary) (5918)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Sep 28, 2021
Full Time Education and Training Parks and Recreation

Job Description


Salary Range: $3,513.00/month to $4,298.00/month. PLEASE NOTE: The starting salary will be between $3,513.00/month to $3,905.50/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


The primary mission of the Office Student Equity and Success (SEAS) is to promote and support student academic success by providing leadership, advising, engagement, and additional student-focused programs and services. SEAS maintains a collaborative, campus-wide perspective in its efforts to ensure academic success and increase student persistence, retention, and timely progress to degree. SEAS consists of six programs designed to support low income, first generation students, as well as culturally programming.

To learn more about the SEAS Programs, visit the website here:

The EXCEL program offers eligible students in-depth, long term academic support throughout their undergraduate education. EXCEL staff connect students with a wide variety of services including Academic Advising, Personal Counseling, Scholarship Information, Career Development, Graduate School Advising, Learning Skills, and Tutoring in Basic Skills.

The EXCEL Program is a Student Equity and Success (SEAS) program.

The EXCEL is a grant program funded by the U.S Education Department.


The Academic Engagement Coach is a trainee position under the Student Services Professional (SSP) IA classification, an entry level classification in the SSP series. This SSP IA trainee appointment cannot exceed 12 months and permanent status cannot be earned under this classification. Upon successful completion of training and satisfactory performance under the SSP IA classification, this position will evolve to the next classification level SSP IB.

This is a temporary 3-year maximum grant funded position. If this position is reclassified to a SSP IB classification, this appointment cannot exceed three years from the initial date of hire. The 3-year maximum includes time spent in the SSP IA trainee classification.

Under close supervision by the Director of the Educational Opportunity Program (EOP) and Student Access Programs (SAP), the Academic Engagement Coach will be trained by a higher level SSP professional to show the incumbent how to assist with the coordination and implementation of programming. The incumbent will also be trained on other opportunities for EXCEL program participants to engage in the life of the campus and participate in activities that encourage personal and academic growth and well-being; improve academic performance and retention; and increase community involvement. The incumbent serves as a point person to collaborate with units, campuses, and people to promote a holistic view for EXCEL students, including collaborating and connecting students with divisions such as ASI, ACCE, the Math Lab, the Science Lab, the Library, Health Center, Accessibility Services, Undocually Services, Project HOPE and other academic and student life support services and activities.


Under close supervision and training, Academic Engagement Coaches are primarily responsible for supporting EXCEL participants at CSU East Bay. Primary responsibilities include (but are not limited to):
Assist in the Coordination and Implementation of Student Engagement and Success Activities and Processes
* Assist in providing students with a comprehensive range of university and community resources for holistic development and support.
* Assist and learn how to develop and maintain equity in students' access to services and resources that support students' engagement and holistic well-being.
* Assist with scheduling workshops and training programs for student leaders.
* Learn how to support EXCEL student programs sponsored by EXCEL and other programs in Student Equity and Success.
* Assist with other student engagement and success projects that arise throughout the year on an as-needed basis.
* Advocate on behalf of students to ensure equitable access to resources necessary to support engagement and academic success
* Promote EXCEL programs and activities through multiple online social media platforms.
* Assist in the design and distribution a monthly online newsletter highlighting EXCEL student activities.

Academic Advisement and Wholistic Counseling
* Provide one on one student advisement including e-advising and counseling.
* Assist in facilitating group workshops and check-ins
* Ensure all EXCEL students served by the ACCE receive support to achieve academic success.
* Support students to follow their student success plans that align the students' major and career pathways.
* Monitor student degree progress to determine appropriate advising interventions; and make referrals to EXCEL Counselors to address needs.

Assist with Annual EXCEL Events
* Assist in the coordination of EXCEL Welcome and Orientations.
* Assist in the coordination of EXCEL Graduation Celebration.
* Assist in the coordination of EXCEL participation in campus-wide student events such as Al Fresco, Welcome Day, Education Summit, and the Environmental and Sustainability Expo.

Other Duties as Assigned/Collaborative Opportunities
* Collaborate with CSUEB on undocumented and first-generation students' events.
* Represent EXCEL in collaborative efforts with CSUEB to provide university-sponsored student life, engagement, and success.
* Respond to student needs, inquiries, and other emergent issues.
* Other Duties as Assigned.


* Ability to learn and apply basic undergraduate academic policies, procedures and information that contributes to undergraduate student success.
* Possess the skill set to seek appropriate academic advising information, consulting with supervisor to confirm accuracy and timeliness of information, as needed.
* Excellent oral, written and organizational skills, and ability to respond quickly and accurately to requests.
* Willingness to and the ability to learn the use of advising technology platforms such as MyCSUEB, Bay Advisor (EAB Navigate), Google Suite and Zoom for academic advising.
* Demonstrate a desire to learn more about advising students on our campus.
* Ability to work collaboratively and collegially with highly diverse faculty and staff.
* Demonstrate compassion, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, ability, and ethnic backgrounds of the students we serve.
* Flexibility and willingness to respond to other duties as assigned.


Knowledge and Abilities:
Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.

Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.


* Experience with TRIO program.
* Prior academic advising experience, including peer advising, tutoring, and/or peer coaching.
* Prior advising, counseling, or leadership experience.
* Interest in pursuing a career in higher education.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map