San Mateo County Human Services Agency (HSA)
is seeking a highly qualified Community Worker II
. Community Workers provide a wide variety of community services of employment, emergency, remedial and educational nature for the general public and for socially, economically or mentally disadvantaged persons, which may include individual and group instruction and counseling, case management and outreach.
The current vacancy is within Employment Services which provides employment-related services to recipients of CalWORKs and to the general public. Staff counsels' clients on job-seeking activities and administers the Welfare-to-Work Program. The ideal candidate will:
Duties include but not limited to:
- Possess at least 2 years of experience in providing community services regarding employment, emergency needs, and remedial education.
- Knowledge of community resources and other agencies to help educate clients on what services are available to them.
- Ability to establish partnerships with community partners and/or other agencies
- Collaborate with community partners and other agencies by identifying innovative ways to outreach clients to better serve their needs.
- Be sensitive to the needs of the economically/socially disadvantaged populations.
- Understand how to handle and process confidential information such as PII/HIPAA related information.
- Be client and customer centered by providing excellent customer service.
- Motivate others and work as a team member.
- Have strong interpersonal skills.
- Communicate effectively both orally and in writing.
- Be highly organized, flexible and work independently.
- Multi-task, prioritize and function in a constantly evolving environment.
- Make effective decisions without supervision.
- Work with word processing, graphic design, data input and retrieval.
- Use various computer applications such as Microsoft Word, Excel, PowerPoint, Access, Outlook and other programs as needed.
- Bilingual in Spanish required.
NOTE: The list created from this recruitment may be used to fill current and future extra help/temporary and/or permanent vacancies. Extra help positions pay an hourly salary without benefits. Hours are not guaranteed and may vary by position, up to 40 hours per week.
- Assist in career development skills and job search/placement activities.
- Assist job seekers in the Resource Center using computers, copiers, fax and job postings as needed.
- Recruit employers for on-site hiring events.
- Assist other personnel by establishing and maintaining contact with enrolled clients.
- Perform data collection.
- Provide assistance and support services to both customers and staff.
- Scheduling and record-keeping.
- Develop immediate solutions to emergency problems and expedite delivery of needed services.
- Attending staff and in-service meetings.
- Referring clients to other departments and/or agencies for appropriate support.
- Conduct outreach and educational activities for clients and community partners.
Qualifications Language Requirement :
Position requires the ability to speak, read and write fluently in both English and Spanish. Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills for a Community Worker II is two years experience in providing community services of an emergency, remedial and educational nature for socially, economically or mentally disadvantaged persons. Licensure/Certification:
Some positions require possession of a class C California driver license or equivalent. Other:
Some positions may require bilingual skills. Fluency in both English and another language is required to be considered for a bilingual position. Language skills will be tested at the time candidate's interview for a bilingual position with the hiring department. Knowledge of:
Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served; resources, residents and problems of the area served and basic recordkeeping principles and practices. Skill/Ability to:
Exercise good judgment and tact; relate and communicate effectively with residents of the community served; function as a team member and to benefit from supervision and training; interpret agency programs and policies to members of the community served; write clear and comprehensive reports; analyze problems, formulate plans and put them into effect with a minimum of supervision and stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.
Application/Examination Open and Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date, will receive five points added to their final passing score on this examination.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination will consist of an interview (weight: 100%). Depending on the number of applications, an application appraisal of education and experience may be used in place of other examinations or a screening committee may select those applicants whose education and/or experience appear to best meet the needs of the position based solely on the information provided in the application documents. Because of this screening process, all applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply
" button. If you are not on the County's website, please go to https://jobs.smcgov.org
to apply.~Tentative Recruitment Schedule~
Final Filing Date: Continuous
Screening Date: TBD
Combined Panel Interview: TBD At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
The County is an Equal Opportunity Employer.
Analyst: Arlene Cahill (Community Worker II - G113)