About The Position
The Employee Relations Officer position is integral to the successful operations of the City's Human Resources Department. This is a single management position, responsible for assisting the Human Resources Director with the management of the Human Resources Department. The Employee Relations Officer will be responsible for managing one or more functions of Human Resources, including employee relations, Workers' Compensation and benefits. This is an excellent opportunity to lead a developing team and have the ability to influence and shape the direction of the organization. The successful incumbent will work to automate processes, implement technology solutions and lead a team that is eager to learn. The incumbent will exercise independent judgment and discretion in order to effectively manage assigned employees and to formulate administrative policies for the effective use of assigned personnel. The successful candidate will be a hands on manager, and may conduct investigations, perform data analysis, and may prepare and present Agenda Reports for City Council.
The Successful Candidate
The successful candidate will have a general understanding of Benefits Administration, Workers’ Compensation, Employee and Labor Relations, Classification, Compensation, Recruitment and Selection, Training and a strong understanding of records management through a Human Resources Information System. Must be comfortable working with HRIS systems to generate reports and analyze data. Must be a self-starter, and have a successful project and change management record. It is essential for the successful candidate to collaborate across departments to meet key Human Resources and City objectives to ensure delivery of employee learning & development, internal communications, engagement & inclusion, and organizational efficiency and effectiveness. Key areas of focus include HR management, organizational change management, executive support, and establishing HR standards. Emphasis on creating a positive environment of mutual trust, strong employee relations, high-level performance and leading by example.
Duties may include, but are not limited to, the following:
- Manages one or more of the major functions of Human Resources including employee relations; labor relations; recruitment, examination and selection; human resources information systems, classification and compensation; salary and fringe benefit administration; occupational and health and safety programs; workers compensation; employee development and training programs to enhance City service levels and employee skills and abilities;
- Supervises managerial, technical, clerical, and lead staff to include; prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations;
- Provides support in Human Resources Information System development and upgrades;
- Provide support in labor management contract negotiations, processing or grievances, administration of existing employee contracts and agreements;
- Perform day to day responsibilities including benefits administration, Workers’ Compensation, investigation, classification and compensation studies, recruitment, training and staff development;
- Prepare and present Agenda Reports for City Council;
- Negotiate and resolve sensitive, significant and controversial issues;
- Explain and interpret Human Resources Department programs, policies, and activities including negotiating and resolving sensitive human resources issues;
- Manage, train and evaluate HR staff and develop processes designed to support a continuous learning environment;
- Supports the implementation of departments and/or Citywide goals, objectives, policies and procedures; analyzes and recommend strategies to improve effectiveness of operational studies; recommended modifications to the Human Resources Department activities with those of other department, division and outside agencies and organizations.
- Represents the Human Resources Department in division, interdepartmental, outside agency and public meetings;
- Participate and attend a variety of professional group meetings, committees and task forces, stay abreast of new trends and innovation in the field of human resources and benefit;
- Conducts research and analysis of complex technical issues; evaluates options and makes recommendations for action; prepares staff reports and recommendations;
- Prepares the division budget, recommends allocation of division funds within guidelines; monitors expenditures to ensure adherence to the approved budget, manages contractual services;
- Develop and implement strategic short term and long-range division planning;
- May act as the Director of Human Resources in his/her absence; and
- Perform other duties as assigned.
- Principles and techniques of human resources, labor relations, employee relations and public administration including, local, State, Federal laws, California Public Employee’s Retirement Law; codes, regulations and guidelines affecting human resources administration in a municipal government;
- Principles of management and supervision;
- Principles and practices of municipal bargaining and labor relations;
- Principles of organization and management, effective leadership and municipal budgeting and administration;
- Human Resources Information Systems and other HR applications;
- Techniques of recruiting, interviewing, and selecting applications for employment;
- Principles and practices of wages and salary administration;
- Principles and methods of employee development and education;
- Principles and practices of supervision, training and performance evaluation;
- Research methods and statistical analysis;
- Problem solving and conflict resolution practices and techniques;
- Complex spreadsheets and database applications;
- Preparation and administration of contracts and fiscal planning;
- Project and workload planning; and
- Office safety practices, procedures and standards
- Provide the leadership and management of the department through coaching, enabling and facilitating employees working in a team environment;
- Supervise the activities of others engaged in the administration of important municipal human resources functions;
- Exercise sounds and independent judgement, conduct independent analysis and make recommendations on difficult and sensitive issues;
- Create a culture that is conducive to change and that is one that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, roles and job;
- Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values;
- Represent and speak for the department and its work e.g., presenting explaining, promoting, defining, and negotiating to those within and outside the department by making clear and convincing oral presentations to individuals and groups, by listening effectively and clarifying information and by facilitating an open exchange of ideas;
- Establish and maintain effective working relationships;
- Work effectively as a member of the department’s management team;
- Prepare and present clear, concise and complex written and oral reports;
- Communicate logically and clearly, both orally and in writing;
- Develop creative and practical solution to complex and difficult problems; and
- Bend, stoop, reach, carry, crawl, climb and lift up to 10lbs to perform assigned duties.
- Education and experience equivalent to graduation from an accredited college with a Bachelor Degree in human resources administration, public administration, business administration, psychology or an approved related major;
- An advanced degree in human resources, public administration, business administration, psychology or equivalent is highly desirable
- At least five (5) years of professional experience in human resources administration or an approved related field; Management or supervisory experience is required.
License or Certificate
Incumbents must be able to travel to various locations within the outside of the City of Milpitas to fulfill job responsibilities. When driving on City business, maintenance of a valid California Driver’s License and satisfactory driving record is required.
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
Position is Open Until Filled
First Review of Applications: January 27, 2021
Oral Board Interviews: Tentative: February 5th or 12th
Finalist Interviews: Week of February 15, 2021
An advanced writing prompt will also be given during the examination process.
Click here for more details and to view the job flyer.
In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department.
The City of Milpitas is an Equal Opportunity Employer.