Interviewer II (ASA II) (full-time, up to 4 positions) (AS0837P)

  • CSU, Sacramento
  • Sacramento, California
  • Dec 10, 2020
Full Time Customer Service

Job Description

Posting Details
Working Title Interviewer II (ASA II) (full-time, up to 4 positions)
Classification Title Administrative Support Assistant II
Job Summary
The Interviewer II assists with monitoring Interviewers as they conduct health related surveys over the telephone with adult and/or minor residents of California, for the Public Health Survey Research Program (PHSRP). The Interviewer II must be knowledgeable about the assigned survey questions and script to be able to evaluate Interviewers' ability to conduct interviews over the phone. They ensure the quality of the data collected and that call outcomes are coded correctly. The Interviewer II assists with the daily operations of the call center including but not limited to assignment of projects to Interviewers, covering the Help desk which answers the 800 number (speaking with both English and Spanish language respondents), transfers calls to interviewers, data corrections and fixing disposition codes in the computer assisted telephone interview (CATI) software. The Interviewer II assists with training of new interviewers and refresher trainings for experienced Interviewers. They also assist with testing new projects for accuracy and skip pattern issues.

FLSA Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range
$2,705 - $4,592 monthly

Hiring Range $2879-$3009 monthly (initial rate will not exceed $3009 monthly unless required by collective bargaining agreement.)
Salary Grade/Range 2
Step N/A
Is this position Hourly or Intermittent? No
Regular or Temporary Temp
Full Time or Part Time Full Time
Pay Plan 12
Work Hours Full time, requires weekends. Call center operates M-F11:30-8, Sa/Su 10-6:30.
Department Information
Public Health Survey Research Program

Minimum Qualifications
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills.
These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Required Qualifications
1. Good interpersonal skills
2. Organization skills with the ability to assist with planning and coordinating tasks
3. Ability to communicate verbally in a clear and polite manner, including in-person and telephone
4. Ability to assist with providing lead work direction and/or training and assistance to others, as needed
5. Ability to address a variety of problems and recommend solutions within guidelines/procedures
6. Ability to work independently as well as collaboratively

Conditions of Employment:
- Ability to pass a background check.

Preferred Qualifications
8. Bilingual in Spanish (ability to speak, read and write)
9. Experience with Computer Assisted Telephone Interview (CATI) software and processes

Physical Demands
Required Licenses/Certifications
Is Background Check Required Yes
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S..

Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.
Conflict of Interest

California Child Abuse and Neglect Reporting Act
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.

Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit

Posting Number AS0837P
Number of Vacancies up to 4
Open Date 12/09/2020
Close Date
Open Until Filled Yes
Priority Application Deadline 01/06/2021
Special Instructions to Applicants
Recruitment is open until filled. Priority application deadline is 11:59 p.m. on January 6, 2021.

This recruitment will create an eligibility list that will be active through June 30, 2021. Conditional offers may be made at any time until that date.

Due to COVID-19, position will initially work remotely and will require a strong internet connection and space to work privately. Applicants selected for interview will be required to complete a survey regarding their ability to work remotely.

Cover letter, resume, and 3 references required.

Applicants identified as bilingual Spanish/English will be tested at interview.

This position is funded by non-reoccurring grants, contracts, or special projects with beginning and end dates and is therefore not eligible for permanent status per CSUEU MOU Article 9.49(d).

Contact Name Employment Services
Contact Phone 916-278-6326
Contact Email
Supplemental Questions
Required fields are indicated with an asterisk (*).

* These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Do you meet these entry qualifications?
Documents Needed To Apply
Required Documents
Resume/Curriculum Vitae
Cover Letter
Optional Documents
Closing Date/Time: Open until filled

Job Address

Sacramento, California 95819 United States View Map