TAPASS Outreach/Career Specialist - Student Services Professional IA (Temporary) (5891)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jun 01, 2021
Full Time Education and Training Human and Social Services

Job Description


Salary Range: $3,513.00/month to $4,298.00/month. PLEASE NOTE: The starting salary will be between $3,513.00/month to $3,905.50/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit http://www.csueastbay.edu/af/departments/hr/benefits/index.html


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


The TAPASS (Transfer Asian Pacific American Student Success) Program is a retention program designed to create a pipeline for the success of Asian Pacific American students who transfer from local community colleges to CSUEB. TAPASS will serve yearly cohorts of 100 students through the Pipeline and Service cohort model. Incoming transfer students will participate in a summer bridge program and orientation. TAPASS students receive college and career advising, peer mentoring, peer tutoring for major courses, and access to campus resources, computer technology, and support, career readiness workshops, internship placement, career mentoring, and will create their own e-portfolio.


The TAPASS Outreach/Career Specialist is a trainee position under the Student Services Professional (SSP) IA classification, an entry level classification in the SSP series. Upon successful completion of training under the SSP IA classification, this position will evolve to the next classification level - SSP IB. Permanent status cannot be earned in a trainee position.

The TAPASS Outreach/Career Specialist is under close supervision by, the Director of Equity Initiatives and Principal Investigator (PI)for the TAPASS grant and will be trained by the AAPI Program Specialist (SSP III). This position will assist in counseling prospective students regarding TAPASS requirements and University required documentation. Duties will include, but not be limited to, assisting with the recruitment, screening, orientation, summer academic boot-camp, coordination, and implementation of the day-to-day operations of the TAPASS Admissions and Outreach services. Employee will assist with coordinating outreach to partner community colleges.

Under close supervision of the Director and PI, the TAPASS Outreach Specialist will assist in the admissions process for all TAPASS students, which involves providing TAPASS admissions and program information to applicants and the general public. The specialist will assist with student access to internships and career placement.

The TAPASS Outreach/Career Specialist will assist in coordinating the TAPASS college/university information sessions, campus tours for Asian American Native American Pacific Islander (AANAPI) students and groups and providing guidance throughout the admissions process. This position will work closely with the Director and CSUEB Outreach and Admissions office to collaborate at events and ensure TAPASS outreach materials are reaching a wide prospective audience.

The TAPASS Outreach/Career Specialist will also assist in the development of pipeline programs with the AANAPISIs, local community colleges and other support programs.

This is a temporary, full-time position though September 30, 2021, with the possibility of reappointment for a maximum of one year from date of hire under the SSP IA classification.


Assist the AAPI Programs Specialist (SSP III) in creating and providing programming for prospective students
* Assist with coordinating TAPASS Outreach events for prospective transfer students.
* Attend community events to assist in the promotion and recruiting for the TAPASS Program (i.e. CSU Counselor Conference, college fairs, AAPI conferences, etc.)
* Serve as a contact to pipeline programs for prospective CSU East Bay transfer students.
* Assist in organizing format and logistics of TAPASS Admission programs.

Assist in the day-to-day coordination of the identification and selection process to identify eligible TAPASS students.
* Assist in providing intake advising and counseling for prospective TAPASS students ensuring they have a smooth transition to CSU East Bay.
* Assist in the selection process of admitted TAPASS students.
* Provide direct support to the Director on the day-to-day operations to identify, recruit, complete, and interview eligible candidates for the TAPASS Program.
* Assist with monitoring the TAPASS email account; review documents, transmittals and other admissions related forms to select eligible TAPASS students.
* Assist with the follow-up correspondence and activities for TAPASS applicants.
* Assist the Programs Specialist to determine criteria to select specific populations of students for follow-up documentation and/or review.
* Assist with monitoring admissions data to maintain TAPASS Applicant Database.
* Assist with maintaining the TAPASS Applicant database to produce admissions related reports, letters, and queries.

Assist in Providing TAPASS information to prospective applicants
* Assist with TAPASS admissions information presentations to applicants and general public, such as community college counselors, AANAPISI and other support program staff, as well as on-campus offices.
* Help answer initial questions and assist in conducting first line screening in cases pertaining to the admissions process.
* Assist with troubleshooting admissions related problems by utilizing information from TAPASS Applicant Database, PeopleSoft, and student folders.
* Assist in outreach and other campus activities, such as the CSUEB Preview Day, Welcome Day, University Orientations, and TAPASS Orientation.
* Update descriptive program materials, i.e., flyers, letters, student packets.

Career Mentoring Support
* Assist the AAPI Programs Specialist with organizing career readiness workshops through presentations by guest speakers from industry, partner CBO's and CSUEB's Office of Academic Advising and Career Education to assist students in awareness of workplace expectations, the job application process, building and writing resumes, and job interview skills.
* Introduce and monitor student e-portfolios that include their transcript, resume, cover letter, statement of purpose for graduate school or career, record of participation in career readiness workshops and internships, work products form college and internships, and letters of recommendation.
* Assist AAPI Programs Specialist with building and adding on to the TAPASS internship program. Create a database of career mentors to advance the career preparation of TAPASS students.
* Assist with the set-up of internship partnerships and conduct field reviews of students' internship experiences.

Other Duties as Assigned


* Some weekend and evening work required
* Ability to lift up to 25 pounds
* Must have, or be able to secure and maintain a valid driver's license and have access to reliable transportation to attend events (travel reimbursed per State schedule).

Ability to:
* Learn how to solve issues arising from intake advising and counseling
* Learn how to create and implement TAPASS programs and events
* Take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved
* Learn how to apply appropriate judgment, discretion, and initiative
* Learn, interpret, and apply standard CSU East Bay college admissions application procedures
* Learn how to effectively interpret, organize, and present information and ideas in written or presentation form
* Learn the TAPASS application procedure
* Collect, evaluate, and interpret data to make sound conclusions and appropriate recommendations
* Anticipate problems and address them proactively
* Learn about the Asian Pacific Islander cultural values and educational barriers
* Understand the procedural interface with other campus departments
* Learn the departmental policies and procedures
* Proficient in Windows 7, MS Word, MS ACCESS, EXCEL
* Learn and understand the student financial aid application procedure
* Possess strong oral communication skills and ability to work with a diverse population
Specific physical and/or environmental working conditions that relate to the essential requirements of the position


Knowledge and Abilities:
Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.

Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to www.csueastbay.edu/jobs. If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map