Workforce Business Services Manager

  • Orange County, CA
  • Orange County, California
  • Oct 19, 2020
Full Time Other
  • Salary: $59,321.60 - $117,894.40 Annually USD

Job Description

Workforce Business Services Manager
(Administrative Manager I)

This position is scheduled to receive salary range increases on the following dates:
Effective July 2, 2021 - 2.5% increase
Effective July 1, 2022 - 3.0% increase

Mandatory Employee Retirement Contributions will decrease on the following dates:
Effective July 2, 2021 - 1.2% decrease
Effective July 1, 2022 - 0.5% decrease

Salary may be negotiable within the range listed above, based on position requirements and successfulcandidate's qualifications, subject to appropriate authorization.

This recruitment isopen to the publicand will remain open on a continuousbasisfor a minimum of five (5) business days, until the needs of the County are met. Qualified applicants are encouraged to apply immediately.

The deadline to apply for the first round of consideration will be on
Monday, November 9, 2020 at 11:59 PM (PST).

This recruitment will establish anopeneligible list. This eligible list will be used to fill current and future Administrative Manager Ipositions within OC Community Resources. This eligible list may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

TheCounty of Orangeis a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.

OC Community Resourcesis a multi-faceted department comprised of OC Animal Care, OC Community Services, OC Housing & Community Development, OC Parks, and OC Public Libraries.

TheCommunity Investment Division(CID) serves as the administrative support to the Orange County Workforce Development Board (OCWDB) and is primarily responsible for administering workforce development grants,programs, and activities of the Workforce Innovation and Opportunity Act (WIOA) in Orange County.The WIOA assists individuals who are employed, unemployed and underemployed, to increase their self-sufficiency and/or improve their ability to meet the demands of Orange County businesses and employers.Through WIOA, the Community Investment Division (CID)seeks to meet the needs of businesses and employers by offering programs and services that focus on recruiting, training, and retraining valued employees.

CIDalso is responsible for developingthe county's Comprehensive Economic Development Strategy (CEDS) and providing business solutions and engagement services.CEDS is a five-year plan for lowering unemployment, reducing poverty, and sustainable growth in our communities through strategic planning for economic development county-wide.

The Workforce Business Services Manager leads the Business Solutions & Local Planning Unit and serves as primary point of contact and support for local businesses through the Orange County Workforce Development Board (OCWDB) and the Orange County Community Investment Division. This position is responsible for promotingthe activities of the OCWDB and the OC Community Investment Division to the business community, economic development organizations, educators, and the general-public. The Workforce Business Services Manager developsworking relationships with employers, educators, economic developers, local elected officials, and representatives from other community-based organizations.

Additional duties may include, but are not limited to, the following:
  • Attend meetings, conferences, and seminars as requested
  • Serve as the lead for the implementation of industry sector strategies through the OCWDB, OC Community Investment Division and the WIOA Orange County Region objectives
  • Establish professional relationships with businesses and industries from prioritized industry sectors
  • Confer with local business/industry management and training personnel individually and/or in groups to address business needs, and gain knowledge of workplace requirements in industry sectors
  • Communicate regularly with new and established employers to develop ongoing visitation programs that work collaboratively with AJCC Business Services staff and other community partners
  • Develop Comprehensive Economic Development strategies as a part of a team to address sector needs and regional planning
  • Serve as the lead for the implementation of certification programs, outreach, partnership development and business expansion strategies through the OCWDB
  • Coordinate employer relations activities on behalf of the Orange County WIOA program and participants
  • Educate employers on the services available through WIOA and the Orange County America Job Centers of California (AJCC).
  • Maintain knowledge on the local labor market as needed to connect job seekers and employers
  • Participate in community and business groups
  • Ensure proper reporting of employer relation activities through designated reporting systems
  • Perform job profiles, assess employee skills, and suggest training programs to address employment gaps and barriers
  • Coordinate and develop training programs with Orange County AJCC business services staff, technical colleges, universities, labor (trade) organizations and training providers
  • Provide technical assistance and oversight of all Orange County Rapid Response and Lay-Off Aversion activities, to include performing inventory, acquiring and assembling Rapid Response and Lay-Off Aversion materials for employer and participant engagement, assisting with assembling Rapid Response and Lay-Off Aversion Team members, scheduling Rapid Response and Lay-Off Aversion meetings, prepare agendas, and compile and share reports on workers affected by layoffs
  • Monitor active contracts and complete applicable reports
  • Promote (OJT) On-the-Job Training program to employers throughout the Orange County Workforce Area and provide training and technical assistance to AJCC and contractors on OJT program. Provide technical assistance and oversight of the Orange County AJCC and contracted Service Providers on business services and outreach provided through AJCC sites
  • Research and provide (LMI) Labor Market Information to employers, state agencies, community colleges, chambers of commerce and Orange County AJCC
  • Attend statewide and local (BSR) Business Services Representative meetings Assist in writing grants and technical proposals

The ideal candidate will possess at least one (1) year of work experience in networking, building business relationships, utilizingCustomer Relationship Management (CRM) systems, and managing workforce development in the business private sector.

A Bachelor's Degree in PublicAdministration, Business Administration, Finance, Accounting, Human Servicesor a closely related fieldis desirable.

In addition, the ideal candidate will also possess demonstrated expertise in the following core competencies:

Technical | Business Solutions & Local Planning
  • Working in collaboration with OCWDB, One-Stop System Partners or similar to plan workforce development strategies and goals for improvement
  • Understanding of technical data and software, related terminology and laws, rules and regulations pertaining to workforce programs
  • Working in collaboration with WIOA One-Stop System Partners or similar to implement workforce development strategies and objectives
  • Demonstratingcomprehensive understanding of the CalJOBS system
  • Demonstrating experience assisting with Request for Proposal (RFP) processes
  • Understanding of contracts and economic development
  • Understanding ofon the job training andregistered apprenticeship programs
  • Collaborating with various stakeholders including internal/external clients, and various departments/agencies throughout the organization
  • Coordinating data quality assurance to address findings, trends, and data related activities
Verball WrittenCommunication Skills
  • Forming partnerships with internal and external clients tocreate productive working relationships
  • Collaborating with various stakeholders including internal/external clients, and various departments/agencies throughout the organization
  • Communicating effectively in person and in writing with County management and staff, contractors, public constituents, and community stakeholders
  • Utilizing effective communication skills to define and communicate strategic asset management goals to staff and stakeholders clearly, succinctly, and persuasively
Problem Solving | Analysis
  • Solving problems effectively through strong analytical skills
  • Addressing compliance and performance matters as related to WIOA programs
  • Overseeing and/or monitoring contract outcomes and expenditures
  • Working independently and manage time wisely and effectively prioritize multiple competing tasks
  • Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials
Supervision | Leadership
  • Demonstrating knowledge of personnel practices as they relate to selecting, training, evaluating performance and supervising employees
  • Adapting to changing assignments and priorities and manages changes with affected parties
  • Providing structure to a team with tools and processes to achieve best practices
  • Performing supervisory tasks related to performance and talent management, training, and staff development, and creating and maintaining succession plans

Please clickhereto view the minimum qualifications for Administrative Manager I .

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clickhereto review the policy.

Application Screening|(Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Recorded Structured Oral Interview | rSOI (Weighted 100%)
Candidates will be interviewed and rated by an oral interview panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on to the eligible list.

Based on the Department's needs, the selection procedures above may be modified.Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.

Emailis the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "" and "" If your email address should change, please update your profile at .

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contactVanessa Rosasat714.480.2867or by email at

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map