Social Service Worker II - COVID-19 - Extra Help

  • Sonoma County, CA
  • Santa Rosa, California
  • Oct 17, 2020
Variable Shift Clerical and Administrative Support Human and Social Services
  • Salary: $28.01 - $34.04 Hourly USD

Job Description

Position Information

Are you anexperienced Social Worker ready to help with the fight against COVID-19?

$28.01 - $34.04 Hourly
Plus, an additional $1.15/hour bilingual premium for bilingualassignments

The Social Service Worker II will be providing support to the COVID nursing staff by administering case management to clients. These positions will make referrals to culturally-appropriate community resources and perform related duties of fundamental social casework. The SSW II is responsible for an assigned caseload of clients and closely supervised by the Supervising Public Health nursing staff assigned to the COVID-19 Unit.

Bilingual Spanish/English skillsare highly desired, but not required for all positions.An examination will be conducted prior to employment to confirm skill levelfor bilingual positions. The bilingual premium pay begins upon the assignment of bilingual work.
Please Note:This is a continuous recruitment. It may close without notice, at any time, once a sufficient number of qualified applications have been received.

Thesepositions will be filled at either the I or II level.If you are interested in applying at the I level as well,you will need to apply to the separate, concurrent recruitment being conducted for that level.

The Social Service Worker II is the journey level class in the social work series. Incumbents in this class work with clients and cases covering a broad range of problems. Supervision is available from a unit supervisor and consultation and guidance is available from the next higher level of Social Worker III. This class is distinguished from Social Service Worker I in that the I is a trainee, and from Social Service Worker III in that the III is a specialist or lead worker.

Duties for these positons include:
  • Assisting in sorting incoming referrals from the COVID-19 Unit nurses and other staff as identified
  • Carrying out telephone or other screenings with clients
  • Becoming knowledgeable on culturally-appropriate community resources to assists with referrals
  • Providing general or more specialized follow up for nursing staff
  • Communicating byphone calls, emails, and faxes to coordinate services
  • Discussing current and/or emerging community case problems with nursing services staff and Supervising Public Health Nurses
Other typical duties of these positions include:
  • Completing ongoing referral assignments in a timely and comprehensive fashion; and assuring appropriate assessment of more complex needs when necessary
  • Identifying and researching more creative approaches when difficult circumstances are identified
  • Educating other team members about new or changing community services and resources; coaching other staff how to meet or alleviate more general needs during initial interviews when possible
  • Identifying ways to assess and improve the effectiveness of the in-house referral process for appropriate matching of community services with individuals within an environment of changing conditions and needs
  • Conducting training for team members, as needed, and providing input to supervisors for evaluations and assignments for other staff, when appropriate
  • Demonstrating leadership in reviewing and assistingCommunity Health Wokers and Community Health WorkerSpecialists (or newer or lower level Social Service Workers) to assure that correct and appropriate information is provided at all levels of client contact

Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations.Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis.Extra-help employees who meet the eligibility requirements may qualify for aCounty contribution towardmedical coverage.

This employment list may also be used to fill future extra-helppositions as they occur during the active status of the list.

Minimum Qualifications

Education and Experience: Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from college, with a degree in social work, sociology, psychology or other behavioral science; and one year experience at the level of Social Service Worker I.


Academic course work at a college or university in social work, psychology, sociology, and other behavior science; and two years of experience as an Eligibility Worker, Social Service Aide, Community Worker, or related class in a county public welfare agency; and one year at the Social Service Worker I level would provide such opportunity.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Working knowledge of: the basic principles and theories of sociology and psychology including abnormal psychology, human growth and development, group and family dynamics; basic principles and techniques of interviewing and recording social case work; basic principles of individual and group behavior; provisions of federal, state, and local welfare programs and the laws, rules and regulations governing their applications; community organizations and resources, socio-economic conditions and trends.

Ability to: assess and evaluate data and develop an effective course of action; apply laws, rules, and regulations to welfare department operation; interpret social service programs to applicants, recipients, and the public; make effective use of resources and services in the community; develop and maintain effective working relationships with clients, departmental staff, public and private social service agencies, community based organizations and the public; control personal bias and to apply social work ethics; communicate clearly, both orally and in writing; keep detailed records and prepare reports and correspondence; input data, reports and narratives into a computer system.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Jobwith the County of Sonoma to review more detailed information about the application, examination, and department selection processes.

The selection procedure will consist of the following examination:

AnApplication and Supplemental Questionnaire Appraisal(pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position.Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department.The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration.


A background investigation is required prior to employment.Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation.Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy.Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted on-line at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuousrecruitmentsmay close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information.

HR Analyst: DP
HR Technician: KC

Job Address

Santa Rosa, California United States View Map