Assistant Director of Accessibility Services - Administrator II (5887)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Mar 16, 2021
Full Time Administration and Management Clerical and Administrative Support

Job Description


The salary range will be from $80,000 - $85,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


Accessibility Services (AS) ensures that CSUEB's campus climate is inclusive and facilitates academic accommodations in all areas of learning. AS provides the University with resources, education and services for individuals with disabilities.


Reporting to the Director, this position serves as Assistant Director of AS, advising and supporting the Director on daily operations, new policy, budget, and program decisions needed to meet current trends and challenges.

Additionally, the Assistant Director works with students, faculty, staff and administrators to improve the accessibility of the campus through the delivery of programs and services that reframe disability and promote inclusive design. The Assistant Director collaborates with all programs and processes on campus that serve students with disabilities to assure the University's compliance with the broad requirement of various federal, state, and CSU-related laws, regulations and policies.

The Assistant Director supervises the Accessibility Counselors, the Accessible Testing Coordinator, and the Course Notes & Accessible Furniture Coordinator.

The Assistant Director provides updates on the above to the Director.


Supervise the day-to-day program operations of Accessibility Services

Programmatic management:
* Responsible for the coordination, implementation, and evaluation of Accessibility Counseling, Accessible Testing, Course Notes and Accessible Furniture accommodations.
* Oversee the Accessibility Counselors' workflow, their accommodation decisions, and, design, implement and monitor the program's operational policies.
* With respective staff, plan, develop, and monitor facilities, equipment and staffing needs for AS operations.
* Support teamwork and collaboration between various AS operational units: Accessibility Counseling, Accessible Testing, Accessible Furniture, Course Notes, Assistive Technology, Sign Language Interpreting & Real-Time Captioning, Project IMPACT, and College Link Program services. Provide guidance as needed.
* In consultation with Director, provide guidance to operations staff to resolve disputes pertaining to students, faculty, and/or staff regarding accommodation requests or services, as needed.

Personnel management:
* Provide supervision, professional guidance, technical advice, and direction to AS Counselors and other program staff, as needed, on complex and/or sensitive issues regarding AS operations.
* Conduct annual performance evaluations for all employees reporting to this position.
* Collaborate with Director on all personnel-related matters for all employees under supervision of this position in compliance with the respective bargaining unit agreements.
* Ensure relevant professional development and training for staff.
* Ensure that staff reporting to this position are trained on, understand, and adhere to the Association on Higher Education and Disability (AHEAD) professional standards and Code of Ethics.
* Supervise internship projects and interns with AS, as necessary.

Collaborate with Director:
* Collaborate with Director to develop, analyze, revise, and implement AS policies and procedures consonant with legal mandates, best practices, and case law to ensure compliance with related Federal and State laws, as well as University and CSU-wide policies and Executive Orders.
* Assist Director to develop short-range and long-range strategic plans, as well as to establish and meet program goals and priorities to accomplish University and department strategic plans.
* Assist AS Director with compiling data and generating evaluation reports of AS program operations as needed for AS program assessment and evaluation.
* Help ensure that University programs, practices and procedures meet federal, state and University legal requirements.
* Assist in developing, administering and monitoring the annual department budget.
* Serve as Co-Chair for the Access and Compliance Committee.
* Work closely with Director to assess AS staffing needs. Recruit, hire, and train relevant staff as necessary.

Outreach and Education:
* Assist Director in the implementation of strategic development of outreach and education for the University community to facilitate collaboration and enhance equal access, universal design, and inclusion of students with disabilities into the Hayward, Concord, and Oakland campus communities.
* Contribute to the development of AS outreach and education materials.
* Conduct in-service and outreach workshops, trainings, and presentations across campus as needed, or requested.
* Act as a liaison to entire University community regarding campus accessibility, both physical and programmatic.
* Provide consultation throughout the University on universal design, social construction of disability, and intersections of disability with campus environments.
* Participate on University committees, task forces, and networks and serve as a liaison with other departments.
* Develop and foster positive working relationships with key academic-related campus departments and personnel to help facilitate their support of students' accommodations.

Other essential functions:
* Serve as Chair of AS Scholarship Committee. Convene committee annually to review and choose winning recipients for AS-sponsored scholarships.
* Serve as Volunteer Team Leader (VTL) for Library Annex.
* Manage and maintain electronic office management software/database ("ACCOMMODATE").
* Function as Super User: train staff, act as liaison for CSUEB/ITS staff and Accommodate staff, and trouble shoot issues and concerns.
* Other duties as assigned. Contribute to team effort by accomplishing related tasks as needed.


* Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
* Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
* Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
* Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
* Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups.
* Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.
* Demonstrated experience of effective management skills.
* Proficient in English (grammar & reading).
* Excellent communication and interpersonal skills, both written and verbal.
* Experience with database management.
* Must be able to work under stress in meeting deadlines.
* Must be able to work effectively on the computer for sustained periods (with appropriate breaks as needed).
* Experience with programmatic management and strategic planning.
* Demonstrated experience in organizational skills and the ability to effectively handle multiple tasks and appropriately prioritize such tasks.
* Experience with collaborating across disciplines, departments, and programs.
* Thorough knowledge of applicable laws, regulations, and policies related to disability and higher education (ie: ADA, Section 504, Section 508, etc.).


* Must possess a Bachelor's degree from an accredited college or university in related field (Education, Public Health, Social Work, Psychology, Counseling, Management, Special Education, etc.).


* Master's degree in related field.
* Familiarity with Assistive Technology.
* Previous professional experience in higher education settings.
* Familiarity with related programs and services such as TRiO, Department of Rehabilitation, and Regional Centers.
* 2 years of experience in a supervisory role, managing employees.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


This is a position with supervisory/lead responsibilities, subject to completion of the University on-line Sexual Harassment training as a condition of employment.

This position is a "designated position" in the CSU's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:

At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Assistant Director of Accessibility Services will be evaluated on each.


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map