Network Operations Analyst (MB2020- PD2638)

  • Monterey Bay
  • Seaside, California
  • Sep 05, 2020
Full Time Administrative Analysis and Research

Job Description

Description:

Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB's sustainability initiative is to be carbon neutral.

PURPOSE :

Under the general supervision of the Director of Network Services, and daily work direction of the Lead Network Operations Analyst, the Network Operations Specialist participates in the operation, installation, support and maintenance of any or all of the following systems:


  • The campus servers and data storage technologies, which deliver production Data Services to the Campus.
  • Monitoring, reporting, logging and security systems used by Network Operations to operate the data centers.


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following :

1. System Administration and Support:


  • Install, configure and maintain CSUMB's enterprise datacenter systems, primarily servers and their operating systems, including all versions of Windows through Server 2016, and the various distributions of Linux such as Red Hat and CentOS.
  • Maintain and operate Network Operation Center equipment and systems as assigned by the Lead Network Operations Analyst, such as backups, patch and vulnerability management, SIEM and event log analysis, network device monitoring and other tools.
  • Completes assigned service requests for Network Operation Center resources, including installation/de-installation of operating system software, upgrades, adding peripherals and providing system and network configurations
  • Work with vendors and/or IT@CSUMB analysts and technicians for follow-up as appropriate.


2. Customer Service Functions:


  • Communicate effectively with faculty, students, staff, and vendors, as needed, regarding Network Operation Center issues.
  • Prepares documentation, FAQs, and other end-user materials for the IT@CSUMB Help Desk and the campus community, as appropriate. Communicates effectively with faculty, students, staff, and vendors, as needed, regarding Network Operation Center issues.
  • Provide timely resolution and maintain consistent feedback to clients regarding the progress of service requests.


3. Backup and Disaster Recovery


  • Maintain and develop the campus Backup and recovery systems.
  • Ensure all campus servers are backed up on a regular schedule, based on campus requirements.
  • Test and verify backup and restore processes for DR plans to ensure they are viable.


4. Virtual Infrastructure


  • Patch and maintain the campus' virtual environment
  • Ensure consistent up-time and availability.


Other Functions :

Perform other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of: system management and security/control procedures; database design, structure development, features, operations, programming, and data access principles; data communication network architecture, configuration, protocols, and interfaces; operating systems and storage capacity, including ability to perform capacity planning.

Ability to: identify and implement critical maintenance fixes and to isolate and correct malfunctions, including operating system and application problems; develop and execute disaster recovery plans; establish data security standards and procedures.

MINIMUM QUALIFICATIONS :

To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming.

SPECIALIZED SKILLS :

Equivalent to Bachelor's degree in Computer Science, Networking, Information Systems, Educational Technology, Communications, or related field AND two (2) years experience in Enterprise Information Technology are required. Knowledge and skills administering server operating systems, virtual environments and datacenter management tools along with a firm understanding of networking, cloud based software and today's SaaS technologies.

Ability to install, patch, update, maintain and troubleshoot Windows and Linux Operating Systems. Ability to code and document scripted solutions (Perl, bash). Experience with Windows Active Directory and Enterprise Identity Management and configuration principles and concepts are required. Working knowledge of virtual computing environments. Understanding of Backup software and ROI.

Demonstrated knowledge of:


  • Installation, configuration and maintenance of physical and virtual Servers
  • Storage systems architecture, configuration, and methods.
  • Basic office productivity tools such as Microsoft Office, web browsers, calendaring, and e-mail clients.
  • Using organized change control procedures in a production Network Operation Center environment.
  • Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above.


PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE :


  • Enterprise Backup Systems for Data Centers.
  • Experience with VMWare and/or AHV hypervisors
  • Enterprise Antivirus, OS Patching and Vulnerability Management systems.
  • Familiarity with cloud services, concepts and technologies desired.
  • Demonstrated understanding of and commitment to CSUMB's Vision.


SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS :


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with:

    • Responsibility or access/possession of building master or sub-master keys for building access;
    • Access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive. (Reference: CSU Policy 8065 - Information Security and CSU Information Security Data Classification Standards); and
    • control over campus business processes, either through functional roles or system security access.

  • Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
  • Occasional evenings and/or weekend work may be required.


PHYSICAL ENVIRONMENT :

Works primarily in a climate controlled environment with some safety/health hazard potential. Work may involve risk of being exposed to electrical shock. Office environment with standard equipment and tasks. This position also requires sitting, standing, bending, pushing, pulling, walking, talking and using manual dexterity, eye-hand coordination, and ability to lift 20-30 lbs. Required to travel between campus offices and, possibly, off-campus.

POSITION INFORMATION :


  • Type of Appointment: Full-Time, Probationary
  • Collective Bargaining Unit: Clerical & Administrative Support Services (CSUEU)
  • Anticipated Campus Hiring Salary: Low $5,000's/month
  • CSU Salary Range
  • FLSA Status: Exempt


CSUMB offers a premium benefit package that includes outstanding vacation, health, dental & vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For more information, visit: CSU Benefits R09. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability, visit: Employee Housing.

APPLICATION PROCEDURE :

For full consideration, applicants must complete the required online application prior to the priority screen date found at csumb.edu/jobs. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S.

GENERAL INFORMATION :

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery

CSUMB is a smoke and tobacco-free campus.

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER :

CSUMB is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.


Closing Date/Time: Open until filled

Job Address

Seaside, California United States View Map