DescriptionTo be considered for this position, candidates must submit a 1) City Employment Application and Supplemental Questionnaireand 2) Typing Certificate showing abilityto type 30 net wpm,(dated no earlier than 6 months prior to application filing. Click here for Typing Certification Information Flyer); incomplete applications will not be accepted. The Public Safety Dispatcher II position is open until filled.
The Public Safety Dispatcher II is the journey level classification in the non-sworn Public Safety Dispatcher series.This series is responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units.This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training.
Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test.
Depending on the applicant pool, it is possible that only a limited number of applicants will be invited to the written examination. Depending on logistical considerations and the size of the applicant pool, it is possible that only those candidates scoring highest on the written examination will be invited to participate in the oral examination. Candidates who pass the written examination but do not earn an invitation to the oral examination will remain eligible to participate in a future oral examination if deemed necessary by the City. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment.
Duties may include, but are not limited to, the following:
Under general supervision:
- Operates base radio console equipment, transmitting and receiving routine and emergency messages
- Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
- Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
- Coordinates emergency operations between various departmental personnel and equipment
- Operates data terminals for information pertaining to daily public safety operations, and general emergency services
- Maintains written logs, files, and computer information in the prescribed manner
- Updates computer files and performs other clerical functions and tasks as directed
- Performs other related duties as assigned
EDUCATION AND EXPERIENCE
- Graduation from high school or possession of a GED; AND
- The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years; OR
- Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation;OR
- Successful completion of a probationary period as a Public Safety Dispatcher I with the City of Santa Clara.
- Possession of a current P.O.S.T. Basic Dispatch certificate is desirable and may be substituted for six (6) months of the employment experience.
- Classroom education involving fire science or law enforcement related studies is also highly desirable.
- Certification of the ability to type at a net rate of 30 wpm on a computer keyboard is required (Click here for Typing Certification Information Flyer).
- Possession of a P.O.S.T. Basic Dispatch certificate and a Medical Priorities Dispatching System (MPDS) certificate is required prior to completion of the probationary period.
Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours; and a willingness to work overtime as required.
- All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.
- A medical examination will be required prior to appointment.
- Must be able to perform all the essential functions of the job assignment.
Knowledge, Skills, and Abilities
- General public safety radio and telephone communications systems
- Police and fire emergency procedures
- Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries
- Reading and interpreting maps; and maintaining accurate records
- Read, write, spell, and speak in clear, concise English
- Learn correct telephone answering techniques, policies and procedures
- Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
- Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
- Follow verbal and written instructions
- Communicate clearly and distinctly using radio and telephone equipment
- Maintain composure and work accurately in emergency situations
- Work in a team-based environment and achieve common goals
- Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
- Work in a confined area, wearing a headset which restricts physical movement about the work area
- Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
- Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
- Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
- Handle multiple priorities and organize workload
- Extract information or data from other computer systems
- View multiple video display terminals for extended periods of time in low variable light conditions
- Distinguish and interpret the meaning of colors on video display terminals
- Distinguish and comprehend simultaneous communications from several sources
- Work continuously or uninterrupted as required, standing or sitting for extended periods of time
- Perform with a high standard of customer service, professional conduct, and civic responsibility
- Use emergency medical questioning techniques and provide medical instructions via telephone when required
- Type at a net rate of 30 wpm on a computer keyboard