Community Outreach Worker

  • City of Costa Mesa, CA
  • Costa Mesa, California
  • Aug 30, 2020
Full Time Human and Social Services
  • Salary: $25.54 - $34.22 Hourly USD


Essential Functions: These functions may not be present in all positions in this class. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.

Serve as a liaison and advocate for assigned clientele as appropriate and needed.

Establish and maintain effective and positive working relationships with clientele to provide para-professional counseling and case management services.

Develop and maintain relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients and stay abreast of new trends and practices in community outreach.

Assess client needs and characteristics; identify short-term and long-term needs, provide resources and referrals based on client needs and coordinate service delivery plans.

Identify and provide recommendations to clients, personnel and partnering agencies regarding ongoing support services to meet client needs and ensure that clients are receiving the most appropriate form of care and/or support; assist in accessing and obtaining services; instruct clients how to self-assess and access services.

Assist in developing and maintaining computer database or manual reports of ongoing services to clients; complete weekly or daily field notes and logs to track case management efforts; complete client interview forms to gather relevant data and statistics of clients served; electronically document contact and progress of current and former Costa Mesa clients.

When assigned to the City Manager's Office (Network for Homeless Solutions)

Conduct and document client follow up checks on success of client/agency linkages; conduct post relocation follow-up on all clients that participated in project reconnect; maintain appropriate contact with former homeless clients who received services and no longer reside in Costa Mesa to conduct and document client progress checks.

Assist police and fire safety personnel in non-enforcement situations involving homeless clients and obtain appropriate care for clients; assist safety personnel with non-psychiatric emergencies such as transporting clients to substance abuse treatment; may interface with hospital personnel regarding emergency services and recuperative care for homeless clients.

Assist Code Enforcement with business related issues in providing resources to the clients in need.

Accompany clients to court to advocate for criminal resolutions to enable them to obtain social services and/or return to family members.

Attend weekly Network for Homeless Solutions meetings or other community meetings, project updates, and case management meetings as needed.

When assigned to the Parks and Community Services Department (Senior Center)

Provide case management for Home Delivered Meals (HDM) to include home visits and assessments data collection and reporting.

Provide case management support to third party agencies on an as needed basis such as Senior Serv.

Conduct and document client follow-up checks on success of client/agency linkages; perform client evaluations and follow-up checks by phone or in person on a quarterly basis and submit reports to third party agencies such as Senior Serv.

Facilitate Transitions Support Group meetings.

Provide individual support and counseling to seniors.

Prepare and execute community outreach efforts by presenting available services at the Costa Mesa Senior to local senior living facilities and other local partnering agencies.


Job Description

Current: $4,427 - $5,931 per month ($25.54 - $34.22 per hour)
Effective July 2021: $4,880 - $6,539 per month ($28.15 - $37.73 per hour)

* Effective July 2022: 2% Salary Increase will be applied

  *Due to recent budget reductions, employees in these classifications are required to furlough 104 hours between June 21, 2020 and July 20, 2021. New employees will have their required furlough hours prorated based on hire date.
There is currently 1 (one) full-time vacancy in the Network for Homeless Solutions Division of the City Manager's Office.

Under general supervision, to perform daily outreach and case management to individuals including senior citizens or those deemed as homeless residents of Costa Mesa, provide intervention services and constant care as an incentive to assist senior citizens or homeless residents in obtaining services from community organizations and government agencies.

An incumbent of this classification performs case management and intervention services to Costa Mesa senior citizens or homeless residents.  The incumbent exercises independent judgment and skillful application of para-professional counseling and intervention services.  The Community Outreach Worker works under general supervision of the Neighborhood Improvement Manager or supervisory staff of the or the Senior Center.
APPLICATION AND SELECTION PROCESS: All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged.


Candidates are requested to provide specific information regarding their education and experience as it relates to the position by completing all fields of the application.  Applications may be rejected if incomplete. Do not include text or attached resumes, as they will not be accepted or reviewed in the application process. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process.  The selection process may include, but is not limited to, the following components:  application review and evaluation, written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. The eligibility list will be in effect for one (1) year, unless exhausted sooner.   The eligibility list established from this recruitment may be utilized to fill lower-level vacancies which occur during the life of the list.
Notifications during this recruitment will be sent by email only  (regardless of the notification preference selected during the on-line application process). Notifications will be sent to the email address that is listed on your on-line application.
All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to:  comprehensive background check, criminal history check (livescan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen).
Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.
Closing Date/Time: Continuous

Special Instructions


Additional Information

Please contact Human Resources for a summary of the essential tasks and environmental factors for this classification.  

Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.

Job Address

Costa Mesa, California United States View Map