Training Specialist

  • City of Tacoma, WA
  • Tacoma, Washington
  • Aug 03, 2020
Full Time Education and Training
  • Salary: $72,072.00 - $92,414.40 Annually USD

Job Description

Position Description

This role is a Project of Limited Duration through June 2021 that will be the lead training resource for Tacoma Water in support of its Mobile Workforce Management Technology implementation.

Tacoma Water is seeking a Training Specialistto enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance and adoption of new technologies and initiatives. As the Training Specialist, you will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training.

You will assess, design, develop, and implement training programs in the Water Division of Tacoma Public Utilities (TPU). The work performed by this position contributes to the overall mission of Water by developing high-performing Field Staff, Office, Leads, and Supervisors who work directly in executing our daily operational plans.

This position will be responsible for Tacoma Waters User Training and provide recommendations to the Assistant Division Manager of Information Management, Project Team and the Water Management Team on matters relating to staff training and development, user experience, strategic organizational initiatives, strategic planning, division business goals and business plans.

Additionally, you will prepare research, analyze and make recommendations on internal process, policy or procedural changes and best practice initiatives utilizing other utilities, national research and industry organizations. In this role, you will also develop plans and strategies, lead implementation initiatives in collaboration with impacted stakeholders.

As the Training Specialist, responsibilities will include:
  • Identify training needs by evaluating strengths and weaknesses of new technology solutions or organizational capabilities being introduced
  • Translate requirements into trainings
  • Direct structured learning experiences and monitor their quality results
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Execute training needs as determined through needs assessment.
  • Align programs with organizational development needs and vision of the department.
  • Provide leadership and innovation in selecting and presenting workshops and training modules
  • Support Organizational Change Management (OCM)
  • Design, develop, plan, and implement staff training programs for managers, supervisors, and support staff regarding quality, management skills, software, and other training as needed.
  • Provide logistical support, course development, delivery, evaluation process management and cost management/containment.
  • Curate training/learning materials with TW Knowledge Management Administrator for on-going support and sustainability.
  • Assure operating policies and procedures are applied consistently.
  • Provide direct assistance to Assistant Division Manager in achieving the goals and objectives of Information Management and TW.


  • Teaching and Instructional Training experience
  • Demonstrated experience utilizing an authoring tool for developing training; ARTICULATE 360 strongly preferred, or equivalent such as Captivate, uPerform, etc.
  • Instructional Design experience
  • Bachelor's Degree in Instructional Design, Education, or related subject
  • Minimum of three years of instructional design and/or technical writing experience
  • 3+ years of experience researching and analyzing policies, laws, rules, or regulations; data management and reporting, and/or business processanalyses
  • MS Office 365
  • Project management tools
  • Multimedia authoring tools
  • Experience with CBT or WBT training tools and projects

  • Able to quickly learn company tools and technology
  • Master's degree preferred
  • Functional knowledge of SAP, Mobile Work Management Software, Work Process Documentation methodology.

Knowledge & Skills

Proven experience in designing multiple training events in a corporate setting
Extensive knowledge of instructional design theory and learning principles
Proven ability to master the full training cycle
Proven knowledge of Learning Management Software
Familiarity with traditional and modern training methods, tools and techniques
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Technical Writing,
Performance measuring,
Multimedia, curriculum and course development,
Ability to work independently or on a team.
Creative problem solving
Service orientation

Selection Process & Supplemental Information

This recruitment is being managed byMarisa Tetreault;if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems.We provide high-quality water at very competitive prices.We provide direct service to more than 300,000 peoplethroughout Pierce and King counties. Our mission is to provide clean, reliable water. If you share our values of safety, customer-driven, employee invested, stewardship and adaptability, we are looking for you.

The City of Tacoma
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant developments such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of theTheaFossWaterway, the expansions of both theMultiCareand Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.
Closing Date/Time: Continuous

Job Address

Tacoma, Washington United States View Map