Applications are currently being accepted to establish a pool of qualified applicants. Applications for these pool positions will be accepted on a continuing basis through 4/30/2021.
Bulletin #190171; 6/8/20
Student Services Professional II
Salary Range: $4,304 - $6,120/Monthly
Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m..; temporary, expires on or before one year from start date; may be extended; may become permanent; exempt classification.
Essential Functions: Under the general supervision of the Director of College Advising and Student Success Center, the incumbent will work as part of the advising team to provide academic advisement for Cal State LA undergraduate students. The incumbent's duties and responsibilities include the following: providing one on one student advisement; facilitating group advising workshops; engaging in e-advising; developing and implementing targeted advising campaigns utilizing the EAB SSC platform, among other advising tools; and harnessing best practices in academic advisement and student success to support the University's retention and graduation goals, including assisting students in need of additional services. The incumbent will also help plan, organize, and participate in University-wide activities, such as Summer Orientation, and other relevant campus events; develop, implement, and evaluate academic advisement services and strategies, including data-driven campaigns, to improve student retention and graduation as well as to endure all student groups served by the College advising Center receive support to achieve academic success; develop student success plans that align the students' major and career pathways; advise on academic program declaration and change; monitor student degree progress analyze student performance to determine appropriate advising interventions; and make referrals to other advising centers or support services, as appropriate; determine appropriate interventions and design academic plans for students who have been disqualified following procedures for reinstatement of disqualified students as well as assist in preparing and submitting appropriate petitions; and will keep current on University policies and procedures, including maintaining, in depth knowledge of General Education and University degree requirements. Advisors are expected to develop, coordinate, implement, and evaluate specialized academic advising programs, services, or workshops using professional resources and/or literature.
Required Qualifications & Experience: Equivalent to graduation from an accredited four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. A Master's degree in a job-related field may be substituted for one year of professional experience. Additional specialized experience during which the incumbent has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year for year basis. Two years of professional experience in one of the student services program areas or in a related field; experience should evidence and indicate potential for further growth. The incumbent must demonstrate excellent written and oral communication skills; interpersonal and organizational; and public speaking skills. The incumbent must have the ability to: apply working knowledge of academic advisement (including counseling skills and techniques) to support major selection and student success; interpret and apply policies and procedures in an institution in relationship to assisting students; gather and analyze data to inform advising interventions and campaigns; make appropriate recommendations with staff, faculty, administrators student organizations, and other campus stakeholders; exercise tact, courtesy, alertness, and good judgment when responding to others; present clear and concise information orally and in writing; plan, organize, and prioritize work; develop and maintain database systems; multitask, complete assignments in a timely fashion, and work under pressure; be computer literate and proficient in standard word processing and database software including Microsoft Word, Excel, Outlook, and PowerPoint; possess an understanding of standard office procedures; and have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered.
Desired Qualifications: Previous experience working on a college campus, preferably as an academic advisor. Knowledge of CSU admission criteria for both first-time freshmen and transfer students, CSU General Education requirements, general university policies and procedures, and career opportunities for a variety of majors. Familiarity with the GET/PeopleSoft system or similar university operating system/student advisement system.
Closing Date: Review of applications will begin on June 22, 2020, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.
The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment.
Closing Date/Time: April 30, 2021
Los Angeles, California