Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Technology Integration Partner. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year.
Commensurate with qualifications and experience.
This position serves as a technology integration partner to Chancellor's Office departments and employees at all levels of the organization. The position is responsible for defining, evaluating, and documenting the ITS service portfolio. The position provides technical expertise and guidance on the Chancellor's Office's standard toolset, determines requirements for new tools that are implemented, provides expertise to integrate technology into business processes, continually improves the user experience, provides training to elevate the technical expertise of users, and serves as an interface into ITS. This position cultivates effective and innovative use of technology services by expertise in IT tools/resources, providing consultation, establishing positive professional working relationships, and delivering cohesive information and communication. The position manages and shapes the way ITS provides technology support and works to systematically improve technology proficiency and productivity. As a member of a team that has extensive responsibility for systemwide technology efforts, this position will also interact with and support systemwide/campus technology communities.
Under the general direction of the Senior Director, Infrastructure, Support & Communication Services, the Technology Integration Partner will:
-Develop strategies and activities to increase Chancellor's Office users' ability to easily gain access to services and supporting information. Review and streamline ITS processes/user interfaces to make interactions with ITS intuitive and simple.
-Develop and implement an ITS communication strategy to communicate the overall goals, objectives, and status of ITS initiatives.
-Develop and conduct outreach efforts to enhance the brand and reputation of ITS, serving as a key representative for the ITS department.
-Define, develop, and implement ITS Service Portfolio approach, documentation, and associated training program.
-Forecast skill and competency needs for a technology-enabled workforce at the Chancellor's Office and develop an appropriate training program.
-Maintain current knowledge of vendor roadmaps and new productivity tools releases and features to enhance productivity for the Chancellor's Office as well as improve ITS business processes.
-Evaluate the Chancellor's Office departments' technology needs through interactive processes. Translate business requirements into technical requirements.
-Evaluate and select tools that align with the needs of Chancellor's Office departments and ITS. Forecast new technology needs and requirements.
-Build positive and productive relationships with Chancellor's Office users to improve ITS service and facilitate alignment between users' needs and the ITS portfolio.
-Ensure effective two-way communication between business units and ITS.
-Develop and implement action plans when there are systematic issues are surfaced.
-Develop and implement continual process improvements by soliciting feedback from the Chancellor's Office staff and stakeholders.
-Enable continual service improvement by identifying service-impacting issues and trends (via daily interactions, meetings with users, reporting analytics through ServiceNow, and other methods).
-Define metrics and analyze data to develop technology delivery optimization strategies.
-Work with ITS management to review the annual Business and Finance Balanced Scorecard results to develop a comprehensive plan to remediate areas of improvement and celebrate success.
-Support systemwide efforts that overlap with the duties above at a system level.
-Other duties and special projects as assigned.
This position requires:
-The candidate must have a bachelor's degree, preferably in Information Systems or Information Technology Management; although a graduate degree is preferred.
-The candidate must have a minimum of five years of experience in a technology-related role, preferably within a higher education environment.
-Ability to take direction and provide direction to initiate strategic decisions regarding policy development and implementation.
-Ability to independently solve problems and facilitate solutions to complex issues.
-Ability to translate business requirements into specific technical requirements. Ability to explain complex technical concepts to a non-technical audience effectively.
-Ability to identify and provide management resolution of major issues that could be political, controversial, or technical in nature; oversee formal planning, tracking, and reporting on project performance; and implement corrective action where appropriate.
-Ability to foster a team-oriented environment and to work collaboratively with a team to problem solve and develop improvement plans.
-Ability to influence and lead through effective interpersonal skills.
-Excellent written, verbal, and presentation skills, including the ability to effectively analyze, prepare, and present complex information.
-Strong leadership and decision-making skills with the ability to work under pressure.
-Excellent organizational skills with the proven ability to manage multiple work efforts. Ability to respond with flexibility to changing or competing priorities.
-Strong interpersonal and communication skills required to work with all levels of staff and management.
-Experience working with multiple business units and a good understanding of the basic administrative functions within various business units that typically exist in higher ed organizations.
-Experience with process mapping and process improvement tools and methodologies.
-Ability to provide direction and initiate strategic decisions regarding changing project scope, policy development, and implementation.
-Knowledge of and implementation experience with technology tools that support information technology service portfolio management, workflow, and digital transformation, such as content management systems, ServiceNow, ProMap, AdobeSign, Microsoft Flow/Power Automate, One Drive.
-Knowledge of PC hardware and peripherals, as well as basic trouble-shooting and support skills.
-Experience developing and providing technical skills training on technical topics to non-technical users.
-Strong skills in information technology toolsets including productivity, documentation, project, reporting, communication, collaboration, and presentation solutions (such as PowerPoint, Project, Visio, Planner, SharePoint, Zoom, Smartsheet, Jabber, Bookings, and Slack).
Resumes will be accepted until June 15, 2020 or until job posting is removed.
How To Apply
To apply for this position, click on the link at the top of the screen.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Closing Date/Time: Open until filled
Long Beach, California