Early Alerts Intervention Specialist (SSP III) (Recruitment 62911)

  • Pomona
  • Pomona, California
  • Jul 01, 2020
Full Time Other

Job Description

Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: Academic Support Unit - Unit 4

Classification Salary Range: $4,691- $6,683 per month
Anticipated Hiring Range: $4,691 - $5,355 per month

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
*May work occasional nights and weekends.

This recruitment is open until filled.
First Review Date: May 20, 2020


The Bronco Advising Center (BAC) provides timely and integrated informational and transactional services for students and the campus community through walk-in, email, and phone service requests. The BAC provides general advising on general education requirements, university policies, and semester conversion. It also houses the Graduation Pledge and Student Success Ambassador programs. The BAC offers services related to academic advising, registration, financial aid and scholarships; outreach; admissions; the Early Start Program; and student accounting to assist students in achieving their academic goals and completing processes related to their university enrollment. The BAC recently moved to a central location in the new Student Services Building to strengthen its identity as a services hub for students.


The Early Alerts Intervention is responsible for development and coordination of all early alert intervention strategies. The incumbent will adapt and implement developmental, student-centered strategies and interventions; research best practices and trends on the national and local levels as they relate to early alerts interventions and implements program enhancements to improve student outcomes and progress to degree; partner closely with college advising staff (retention and graduation specialist, coordinators, and advisors), academic departments, primary and supplemental advisors, Enrollment Services, and Health and Wellbeing staff to develop alerts, case management workflows and business processes; manages and maintains the tracking of student persistence and monitoring progress to degree; reports on strategies for utilizing assessment data, program information, student persistence numbers, graduation rates, and other student success markers; trains professional staff, and student staff on advising models developed; serves as a resource and referral for professional staff, faculty, and student advisors regarding program implementation and logistics; (EAIS) will be responsible for ensuring that faculty receive the appropriate training to effectively complete the progress reports and issue early alerts; leverage the work that CPP has been doing to identify ¿success markers¿ or courses that have historically had an adverse impact on persistence from the first to second year. The success markers will be programmed into CPP Connect, which will help the EAIS to identify students who have completed, are enrolled in, have an upcoming, or have missed a success marker course. The incumbent will coordinate with the course faculty, advisors, and the Learning Resource Center to ensure that students who are currently enrolled in success marker courses are actively engaged in tutoring and supplemental instruction to increase the students¿ likelihood of completing the course successfully. For those students who have upcoming or missed success markers, the EAIS can partner with the appropriate college advisor to ensure that these students are enrolled in the correct course; support the assessment/analysis of intervention effectiveness data and report findings to different audiences (i.e., advisors, retention and graduation specialist, associate deans, deans, student affairs, leadership, etc.). The EAIS will partake in special projects including the Summer Completion Grant, Centralized Campaigns and support the Senior Coordinator of Bronco Advising Center with students in unique situations- reentry, inactive, etc. The incumbent will work with the Senior Coordinator of University Advising to; recruit, hire, train and supervise graduate student staff interns on receiving, triaging, and disseminating alerts and cases; provides training on interpreting University policies, advising and administrative procedures, student development theory, transition issues, advising skills and techniques, and workshop presentations; coordinate office staffing and scheduling of student staff; intervene with any complex student issues that require professional attention. As needed, the incumbent will provide timely, focused advising to all students to ensure they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals; utilize a combination of high-level analytical and interpersonal as well as independent judgement when developing effective and creative solutions to student problems; assists with the Bronco Advising Center¿s drop-in general advising, available to all undergraduate students; use e-advising tools including CPP Connect/EAB, Degree Progress Report, Schedule Builder, and semester conversion tools to advise students and educate them on academic planning. The EAIS will serve as an active member of the College and University advising community; regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops; participate in supplemental advising committees and working groups, as appropriate; provide robust documentation of advising interactions, interventions, and programming via CPP Connect and other available tools; summarize all information in annual reports and provide data-informed recommendations for improvements; and utilize reporting tools such as CPP Connect, CSU Dashboards, and Tableau to identify students in need of support and track progress toward improving their academic outcomes.


Bachelor¿s degree or equivalent in a related field including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution AND three (3) years of professional student services work field (A Master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience OR a doctorate degree and the appropriate internship or clinical training in the relevant field may be substituted for three years of the required professional experience). Ability to plan, develop, coordinate, supervise and organize programs and activities; ability to interact with a diverse student population, faculty, staff and the public; ability to analyze complex situations accurately and adopt effective courses of action; ability to advise students individually and in groups on complex student-related matters; ability to complete assignments without detailed instructions; and ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills as well as the ability to acquire knowledge of the campus procedures and activities and the overall organization is required. Finalists will be required to submit verification of upper division coursework (i.e., transcripts)


Master¿s degree in Educational Leadership, College Student Personnel, Educational Counseling, or related field. Knowledge of General Education in the California State University system; experience working with students in academic distress, dealing with highly sensitive issues; demonstrated ability to work collaboratively with experienced staff and unite them around common goals; personal qualities of integrity, flexibility, compassion, and an enduring sense of humor. Experience in at least two of the following areas: academic advising, teaching, assessment, counseling, and co-curricular activities. Ability to juggle multiple tasks at once while remaining composed; ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment. Strong verbal & written communication skills including phone and in-person, emails, texts, etc. Technology savvy; demonstrated ability to work independently, meet deadlines, handle and prioritize simultaneous requests; self-starter who advocates for him/herself; excellent interpersonal communication skills; creative analytical thinker with strong problem-solving skills; ability to interact and maintain good working relationship with individuals of varying social and cultural backgrounds; ability to exercise independent judgement; ability to cultivate strong interpersonal customer and co-worker relationships and work effectively cross functionally; ability to read and interpret complex information, talk with customers and listen attentively; must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA); comply with all university procedures and policies; experience with and/or general understanding of program coordination; experience and proficiency with Microsoft Office products including word, Excel, PowerPoint, and Outlook; ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast paced organization; ability to work efficiently and effectively, and adapt to change in a dynamic work environment; effective advising, interpersonal skills; effective verbal and written communication skills; ability to work with a diverse student population and diverse work environment; ability to work occasional evenings and weekends; and knowledge of critical issues impacting higher education, deep commitment to educational equity and student success, and skill in working with multiple and diverse constituencies to create and sustain positive learning experiences for students is preferred.


A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.


Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: http://dsa.cpp.edu/police/securityreport.asp


The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
Closing Date/Time: Open until filled

Job Address

Pomona, California 91768 United States View Map