SummaryThis recruitment is for lateral applicants only.
To be considered a lateral applicant you must becurrently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency.
Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement units, gathers and relays critical information to law enforcement officers, documents calls and responses; complies with Sheriff's Office policies and procedures to assure the safety of officers and the public. FLSA: Non-Exempt
Essential Job Functions
Essential Job Functions:
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
- Answers incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times.
- Prioritizes calls for service and determines appropriate personnel to respond.
- Interviews callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public.
- Dispatches calls for service to available officers.
- Utilizes a computer aided dispatch system (CAD) to create incident logs and to track/monitor deputy locations.
- Contacts other law enforcement agencies for additional information and resources as needed, and relays pertinent information regarding incidents.
- Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority.
- Performs inquiries and criminal history checks for officers through National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS)
- Handles confidential matters with a high degree of discretion.
- Performs other related duties as assigned.
(Where college degrees and/or college course credits are required, degrees and college units must be obtained from an accredited college or university. Courses from non-accredited institutions will not be considered for this requirement. Any combination of education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the required knowledge and skills would be):
Additional qualifications for lateral transfers:
- High school diploma or GED equivalent.
- One year of experience that involves public contact, clerical duties or computer experience.
- Requires completion of the California POST and CLETS certification within the probationary period.
- Must pass a thorough background investigation.
Must be currently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency.
Environmental Factors and Conditions/Physical Requirements
- Work is performed in a fast paced, high volume call center environment and long periods without breaks; involves a minimum of physical effort in a highly stressful setting.
- May be subject to repetitive motion, such as typing and vision to monitor.
- May be subject to difficult or distraught individuals, as well as emotional or extremely tense situations.
- Must meet high standards of hearing acuity, and speak in a clear, understandable voice.
- Must be willing to work a rotating 24/7 schedule which includes weekdays, weekends, holidays and on any assigned shift.