Director, Operations and Maintenance (MPP II) (62875)

  • Pomona
  • Pomona, California
  • Jul 01, 2020
Full Time Administration and Management Building Maintenance

Job Description


Type of Appointment: Full-time, Management Personnel Plan II (MPP II)

Salary Range: Commensurate upon experience

Recruitment Closing Date: Open Until Filled
First Review: December 4, 2019
REQUIRED (All candidates must submit the following)

An on-line application

A letter of interest which explains in detail and, where possible, provides examples of how the candidate meets the qualifications specified in this announcement

A current résumé or curriculum vitae

Three references who can provide assessments of the applicant's professional experience, accomplishments and prospect for success in this position.

Facilities Planning and Management (FP&M) serves as the lead organization for planning, developing, and maintaining the campus 'natural and built environments in support of the university's mission. The department seeks to preserve and enhance CPP's history, aesthetics, physical assets, and natural ecosystems through coordinated planning, design, and construction of buildings, roads, infrastructure, landscaping and other physical improvements. As an advocate on behalf of the university and its auxiliaries, FPM strives to provide facilities that meet scope, budget, operational needs and functional requirements. FPM is comprised of approximately 200 facilities professionals (FTE) that also provides maintenance services including custodial services, landscaping, recycling, building and mechanical trades, energy and utility management, fleet and auto services.

The Director of Operations and Maintenance is responsible for maintaining the campus facilities and grounds. The incumbent provides direction and supervision to approximately 125 employees by building competence through effecting coaching, performance management and mentoring. The incumbent will create an environment in which employees are recognized for their accomplishments and contributions to the success of the facilities' team. The incumbent will administer the staff and coordinate the department's resources by providing clear direction for necessary services which include maintenance, repairs, minor construction projects, building services, custodial services, landscaping and fleet services. Responsibilities will include preventative maintenance data metrics, budget development and ongoing financial planning to ensure that facilities priorities are met. The incumbent will also direct changes and improvements in work methods and develop performance standards for in-house Facilities Management employees. He or She creates values and departmental beliefs establishing a leadership culture that acknowledges people-based modeling values of FPM. The incumbent will collaborate daily with campus administrators to strategize on campus disruptions during repair and construction projects. The incumbent will also oversee the annual CSU allocation for Special Repair and Minor Capital Outlay projects and collaborate with the Manager of Deferred Maintenance for maintaining and completing the backlog of deferred maintenance work for the campus. Specific duties may include directing the preparation of plans, designs, scheduling, and specifications for various projects. The incumbent will review schematics, construction drawings, and schedules for projects and will confer with end users, architects, consultants and contractors. The incumbent will also provide cost estimates for repair, replacement and alteration projects. The incumbent will work directly and effectively with students, staff, and faculty to ensure the delivery of services and facilities meet the needs of the department and the University. The incumbent will initiate and develop strong working relationships with campus customers. The incumbent will represent the campus at meetings with local and state agencies and serve on campus committees relating to campus operations and maintenance. The incumbent will recognize the importance of collective strength knowledge, and information in building an effective strategic alliance internally and externally on campus. The incumbent will participate in professional organizations and maintain an understanding of current ideas, research and practices pertaining to the areas of responsibility for the Facility Management Division. They will foster an organizational culture that rewards cooperation, communication and skill sharing across work units. Works with the activities of the Customer Service Department and workflow coordinators including the evaluation of specific performance indicators, both financial and operational, and facilitates changes to rectify problems and ensure the delivery of quality services to the campus. Plans necessary activities and programs that support the overall department goals and objectives. Integrates and implements policies and procedure for the FP&M Administrative Service work teams. Designs and prepares productivity reports, conducts focus group meetings with key Managers, Supervisors and staff for the purpose of discussing new policies, reviewing existing methods and developing more efficient procedures. Works closely with the managers in the development of tools to measure customers that facilitate the flow of information about the quality of services being provided by FP&M. Takes that information and disseminates it to the Managers and Supervisors for each business unit. Provides regular feedback to customers and develops regular customer service reports for the AVP and management team. Working in concert with the President's strategic goals and objectives; develops, manages, implements and assesses the quality initiative within FP&M. Develops tools to be used for programs and services evaluations, organizes data collection, and information analysis. Provides quality initiative reports in a timely and professional manner. Develops and provides indictor data in order to analyze performance, planned targets and monitors progress in accomplishing these targets. Directs collection of evaluation data and works closely with the AVP, Directors, Managers, and staff. Regularly surveys internal and external customers to evaluate and improve the quality of business processes and client services. Organizes and facilitates regularly scheduled training with Directors and staff as needed to educate and implement quality improvements as a strategy. Coordinates the campus and agency required training to ensure that all FP&M employees receive training in quality improvement principles. Demonstrates a commitment to Quality Improvement. Develops, distributes, administers, and assesses employee climate surveys on a quarterly and annual basis. Provides the AVP, Directors, and Managers with specific results and recommendations. Provides timely quality improvement reports for the AVP and management team. Develops a formal recognition program to show employee value, improving morale and increasing employee engagement.

Graduate from a four (4) year college/university with major studies in engineering, management, or related fields; possession of an advance degree in architecture, engineering, construction management, business administration or a field closely related to facilities management AND Ten (10) years of progressively responsible professional and administrative experience involving facilities operations, maintenance and construction in a college/university setting. Thorough knowledge of the methods, practices and procedures of facilities maintenance and construction as they relate to educational or public institutions. Management skills and abilities in the field of campus maintenance and operations, facilities management and/or construction. Considerable knowledge in preparation and management of facilities' budgets, and capable of communicating with all levels of trades and management personnel. Ability to coordinate activities of a multifaceted operation to provide effective support and services to a diverse college community. A thorough knowledge of the maintenance and construction trades including but not limited to: carpentry, hardware, painting, plumbing, electrical, and HVAC. The incumbent must also possess strong interpersonal skills; the ability to establish and maintain a productive working relationship and to communicate effectively with diverse constituencies within the university, the Chancellor's Office and with contractors and consultants. The ability to read, interpret and formulate plans, specifications, prepare cost estimates, analyze architectural plans, monitor the work of trades, contractors, construction engineers and other project personnel. Thorough knowledge in Microsoft Office Outlook, Microsoft Word, Excel, Microsoft PowerPoint, etc. Computer and standard office equipment.

Extensive experience in managing large organizations through intermediate supervisors and represented employee unions is desirable.

Salary is competitive and includes a comprehensive benefits package. Salary is competitive and commensurate with qualifications and experience. This is a Management Personnel Plan Level II position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, an excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance and retirement benefits.

Review of complete applications will begin December 4, 2019 and will continue until the position is filled. For application information and materials, visit our website at, click on external applicants or internal employees (State Employees, Non-Auxiliary Employees), and refer to Job # (62875). All candidates must submit: (1) a formal University application (2) a letter of interest which explains in detail and, where possible, provides examples of how the candidate meets the qualifications specified in this announcement; (3) a current résumé or curriculum vitae; and (4) the names, titles, addresses and telephone numbers of three references who can provide assessments of the applicant's professional experience, accomplishments and prospect for success in this position.

A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry.

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.

The person holding this position is considered a 'limited reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.
Closing Date/Time: Open until filled

Job Address

Pomona, California 91768 United States View Map