Director of Donor Relations (Administrator II)/University Advancement (2019-00655)

  • San Bernardino
  • San Bernardino, California
  • Jul 01, 2020
Full Time Administration and Management Community Relations or PR and Marketing

Job Description

Employment Status: Full-time, "Exempt," At-Will, position, included in the Management Personnel Plan (MPP).

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning December 6, 2019.

Required Application Materials: All applicants must submit 1) Letter of interest or cover letter, 2) Current resume or curriculum vitae, 3) Three professional references who can provide assessments of your professional experience, accomplishments and prospects for success in this position, and 4) Diversity Statement - may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational and/or professional experiences, background/philosophy has prepared the candidate for this role at California State University, San Bernardino (maximum 250 words).

Additional Information: Candidates invited to participate as a finalist in this recruitment will be required to complete a writing/oral assessment.

The University:
CSUSB is a preeminent center of intellectual and cultural activity in Inland Southern California. Set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. For more information on the campus, please visit the CSUSB website.

The Position:
The Director of Donor Relations provides strategic direction for campus-wide donor relations activities. The Director will provide advanced level functional expertise and leadership to develop, implement and lead an integrated donor relations program that encompasses best practices and strategically targets all levels of giving. The Director will conceptualize, plan, implement, coordinate and monitor a comprehensive donor relations and stewardship plan that will advance institutional efforts to ensure donors are engaged at all levels throughout the University. The Director of Donor Relations will set a communications strategy that will include the execution of appropriate reporting and communication mechanisms including annual scholarship and endowment reporting, impact reports, donor recognition and conceptualizing events that will foster donor engagement. The Director of Donor Relations will work closely with University Advancement senior leadership, development officers and professional staff. This position will supervise one staff position and one student assistant.

Typical duties include, but are not limited to the following:
Develop new, innovative, and university-focused programs that promote donor engagement, recognition and retention of top prospects and donors; work in partnership with Advancement leadership and major gift officers to facilitate a high-level donor engagement and recognition experience.
Conceptualize, plan, implement, coordinate and monitor an integrated and comprehensive donor relations and stewardship program that appropriately and consistently promotes interaction, connection, and recognition of donors at all levels.
Manage and implement the execution of appropriate reporting and communication mechanisms, including annual scholarship, endowment, and impact reports, in collaboration with Advancement Services to achieve programmatic goals.
Serve as subject matter expert / technical advisor to executives and management with regard to best practices in the areas of Donor Relations and Stewardship. Propose, develop and administer appropriate donor relations / stewardship policy to reach departmental and divisional goals.
Oversee processes to ensure donors are appropriately acknowledged and recognized to strengthen their financial support for the University.
Assess and evaluate current industry trends to create and develop innovative programs and projects by appropriately recognizing donors in a systematic and strategic manner, advancing strategic cultivation initiatives for high-level donor prospects.
Work closely with Advancement Services, Development and campus partners to report on the use of gifts, communicate gift impact and celebrate contributions and/or giving milestones.
Plan and develop robust, individualized engagement, stewardship and retention plans for selected major and principal gift donors and/or prospects with an emphasis on donor recognition and communication.
Develop criteria for measuring stewardship and retention plan success, track results with established goals, and advise Advancement leadership towards ongoing progress.
Collaborate and provide expertise to University Advancement leadership and the President's Office on key donor relations projects and communications - holiday cards, condolences, congratulatory correspondence and presidential engagement prospects.
Oversee and implement major donor relations events. Direct project planning team and work collaboratively with division offices, outside venues, vendors and/or service-providers to ensure event is executed in a manner that is consistent with the division's strategic objective.
Oversee the day-to-day operations of the Donor Relations program.
Provide direction to Donor Relations staff and students with regard to executing their respective programs and duties to ensure achievement of department and individual goals.
Manage and make decisions regarding Donor Relations Office budget.
Oversee tracking process regarding acknowledgement, recognition and on-going communications and continued cultivation of past and current major donors to enhance their relationships with the university and increase the likelihood of continued contributions.
Perform other duties as assigned.

Bachelor's degree from an accredited university along with the equivalent training and administrative work experience involving study, analysis and/or evaluation of administrative programs and practices, preferably in business, marketing, or communications.
Minimum five (5) years high-level experience in development or fundraising or commensurate experience in closely related fields, such as university/community relations, which utilize the skills required such as data analysis, sales, marketing, events, customer service and public relations.
Valid California Driver's License and private vehicle with required insurance.
Preferred Qualifications:
A Master's degree in business, marketing or communications is strongly preferred.
Prior experience in a college or University Advancement setting, enthusiasm for fundraising in a university, and the desire to work collegially within a goal-oriented fundraising organization.
Have a working knowledge of University Advancement policies and procedures.
Knowledge of donor databases, preferably Ellucian Advance and/or other customer management systems.
Knowledge, Skills & Abilities:
This position requires a self-starter with strong written and oral communications skills, well-developed computer skills and the ability to work in a team-oriented environment. Excellent oral and written skills to communicate effectively with a variety of constituents, including high-profile leaders.
Ability to work strategically, develop and implement communication plans and processes in collaboration with internal partners and stakeholders.
Ability to establish and maintain effective working relationships, on and off campus as a liaison and representative of the department, division and the university. Must demonstrate business and professional etiquette in all dealing with constituents and colleagues.
Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
Use of appreciable judgment in the development of policies and procedures related to issues frequently not covered by existing policies and procedures.
Strong organizational skills, attention to detail, ability to multi-task, lead multiple assignments, and set one's own priorities.
Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrate consultative skills in working with internal and external constituent groups.
Ability to effectively communicate with and influence high-level and diverse contacts inside and outside of the University.
Ability to assess and interpret the needs and wishes of prospective donors, and to effectively communicate this to the appropriate advancement staff.
Ability to effectively use all communication methods and formats and to use expertise, as well as persuasion and negotiation skills, to build consensus to achieve short- and long-term goals and objectives.
Ability to gather data, analyze information, and prepare reports.
Working knowledge of a personal computer using various software including Microsoft Word, Excel, Outlook, as well as knowledge of the Internet.
Ability to travel and work evenings and weekends when required for development and cultivation at meetings, events and activities.
Understand and reflect the highest standards of professional conduct and integrity.
Ability to function on multiple tasks with much self-motivation and initiative.
Ability to develop creative and resourceful solutions to complex problems.
Ability to demonstrate accepted business and professional etiquette in all dealings with a diverse population of constituents and colleagues, reflecting the highest standards of professional integrity, work ethic and conduct.
Ability to network with prospective funders and area business leaders.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map