OneCard & Gator Pass Specialist (Administrative Analyst/Specialist, Non-Exempt) (10453)

  • San Francisco
  • San Francisco, California
  • Jul 01, 2020
Full Time Administrative Analysis and Research Clerical and Administrative Support

Job Description

Working Title
OneCard/Gator Pass Specialist

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

OneCard Office

Appointment Type*
This is a one year probationary position.

Time Base*
Full Time (1.0)

Work Schedule*
Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range*
$3,900.00 to $4,113.00 per month ($46,800.00 to $49,356.00 annually)

Salary is commensurate with experience.

Position Summary*
The OneCard/Gator Pass Specialist provides administrative and technical support for the OneCard and Gator Pass program. The Specialist functions as a key student/customer support representative for the OneCard/Gator Pass program. This position provides students, staff, and faculty with accurate information about various aspects of the programs in person and by phone and email. The incumbent performs fundamental analysis and troubleshooting of issues to determine the need for escalation to the OneCard lead. The specialist is responsible for taking photographs of students, staff, and faculty and card production. The position is a primary reviewer and approver of photos submitted through the online process and produces the relevant identity cards. The Specialist ensures all images and cards generated meet the card office¿s standards for our campus identity and transit program. The incumbent performs monthly account reconciliations for various campus vendors. This position is responsible for daily collections from Add Value stations on campus. The incumbent conducts collection in dual custody with the Bursar's office; daily collection requires regular deposits.

Position Information
- Counter/front line card and transit support services, including photo taking/reviewing and card production and providing accurate OneCard and Gator Pass program information. This includes basic troubleshooting of cardholder issues/problems.
- Reconciliation of customer and vendor accounts and performing daily collection from Add Value station and making daily deposits.
- Other duties as assigned

At All Times
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi¿Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications*
General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications
- Bachelor of Science in Business Administration or related field.
- Two (2) years of experience working in a college or university card office.
- Strong interpersonal & communication skills; must be detail oriented
- Ability to use a computer and related software: MS Office, Word, Outlook and Excel.
- Experience with digital cameras and card printing systems using TruCredential printing software.
- Equivalent of two (2) years of progressive responsibility in financial record¿keeping and cash handling.
- Ability to interpret student accounts and utilize logic to troubleshoot basic issues.
- Ability to understand and interpret departmental policies and procedures.
- Knowledge and ability to understand financial record¿keeping methods and practices.
- General knowledge of governmental financial recording keeping.

Core Competencies - embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective communication across a variety of venues.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

CSUEU Position
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Application Deadline
This position is open until filled.

Review of applications to begin 12/20/2019.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map