Sankofa Scholars Academic and Enrichment Counselor - Student Services Professional II (5741)

  • East Bay
  • Hayward, California
  • Jul 01, 2020
Full Time Education and Training Human and Social Services

Job Description


Salary Range: $4,304.00/month to $6,120.00/month. PLEASE NOTE: The starting salary will be between $4,304.00/month to $5,212.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


The Sankofa Scholars Program is a learning community developed to support the retention and graduation of our African American students at CSUEB. The Sankofa Scholars program will assist students who are seeking a cultural connection through community building activities and connecting participants to faculty and staff, as these are essential components to achieving academic success.


Under the general direction of the Director of Equity Initiatives, the Sankofa Scholars Academic and Enrichment Counselor (SSP II) performs student services work characterized by student advising and guidance in individual and group settings with an emphasis on the African American undergraduate student community that participate in the Sankofa Scholars program. The Sankofa Scholars Program is a learning community developed to support the retention and graduation of our African American students at CSUEB. The Sankofa Scholars program will assist students who are seeking a cultural connection through community building activities and connecting participants to faculty and staff, as these are essential components to achieving academic success.

The Sankofa Scholars Academic and Enrichment Counselor has responsibility for assisting students to resolve any problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus services and other resources. The Sankofa Scholars Academic and Enrichment Counselor manages a caseload of students and assists in the transition and retention through counseling and advisement, referrals, and other forms of interventions towards graduation.

The Sankofa Scholars Academic and Enrichment Counselor will collaborate broadly with appropriate on and off campus constituents to improve outcomes related to the success, development, inclusion, retention and student experience of African American and other student communities on campus. The position will ensure opportunities for leadership and career development skills and opportunities that promote student success.

The Sankofa Scholars Academic and Enrichment Counselor will exercise judgement, persuasiveness, creativity, professional skills and knowledge in academic advising, and understanding of higher education best practices to improve retention and graduation rates, particularly among the undergraduate African American student community.


Student Developmental Counseling/Advising
* Independently provide comprehensive advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current students.
* Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to the student's academic progress to assist students in program planning, course advising, major and career exploration. Students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
* Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts and referrals.
* Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
* Use professional judgment to develop solutions to individual student problems that is moderately complex, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
* Implement innovative ways of encouraging and supporting the personal developmental needs of a diverse student population.
* Utilize proper techniques to interact with persons with hostile reactions and bring such situations under control.
* Plan, develop, and conduct retention-related workshops, sessions, and/or courses, as required.
* Maintain regular contact with students on caseload and monitor each student's academic progress.

Program Responsibilities
* Support the Sankofa Scholars Program Specialist in the delivery of programs and services that prepare students for participation in a global society and are responsive to workforce needs.
* Support opportunities for students to pursue scholarly research, internships, cultural awareness and mentoring activities both on and off campus.
* Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups to identify appropriate resources and partners to ensure the campus is designing, implementing and evaluating programs that improve retention and promote student success, engagement and graduation for the African American student community.
* Facilitate opportunities for students to connect with faculty, staff and alumni for support and guidance.
* Write reports on all programs and services, which include evaluation and recommendations.
* Coordinate the development and updating of all needed publications.

Liaison and Campus Involvement Responsibilities
* Establish and maintain relationships with financial aid, admissions and records, colleges and departments, Student Health and Counseling, University Diversity Office, Residence Life and Academic Advising and Career Education
* Represent Student Equity and Success in appropriate committees.
* Partake in appropriate professional development activities to remain current on relevant issues pertaining to higher education and the recruitment and retention of underrepresented students.
* Participate in campus wide events and programs, which seek to recruit, retain, or encourage the success of underrepresented students.

Other Duties as Assigned


* Knowledge of GE, major, and graduation requirements
* General knowledge of university policy and procedures regarding academic concerns
* Ability to assess student's skill level based on information provided
* Understanding of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement
* Knowledge of interviewing and counseling skills and the ability to apply these to the counseling session
* Knowledge of group facilitation processes and advanced human relations skills
* Ability to interact and work cooperatively with a diverse student population and staff
* General knowledge of individual counseling techniques
* Ability to develop, plan and implement programs and services that are based on student outcomes, institutional strategic goals and best practices within higher education
* Ability to analyze complex situations accurately and adopt effective courses of action
* Ability to carry out a variety of professionally complex assignments without detailed instructions
* Proficiency in utilizing the computer and word processing software


Equivalent of two years of professional experience in one of the student services program
areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.


* Master's degree in higher education, ethnic studies, counseling, social justice or related field.
* Demonstrated experience working with diverse student populations within higher education.
* Direct experience working with multiple constituencies, including underrepresented, first generation, under-served populations and students of color.
* Demonstrated knowledge and understanding of academic culture and knowledge of relevant issues affecting four-year public institutions.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map