EOP Outreach and Admissions Coordinator - Student Services Professional IV (5750)

  • East Bay
  • Hayward, California
  • Jul 01, 2020
Full Time Education and Training Human and Social Services Human Resources and Personnel

Job Description


Salary Range: $5,351.00/month to $7,633.00/month. PLEASE NOTE: The starting salary will be between $5,351.00/month to $6,492.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit http://www.csueastbay.edu/af/departments/hr/benefits/index.html


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


Student Equity and Success (SEAS) offers programs and services designed to improve educational access and academic support of low-income, first generation and historically disadvantaged students with potential for academic success by making higher education a possibility. SEAS provides a caring and supportive environment, which promotes academic growth and personal development. Services are proactive, culturally sensitive, and personalized to meet the needs of a diverse student population. Student Equity and Success coordinates the operation of the Educational Opportunity Program (EOP) and First Year Experience (FYE). EOP provides admission, transition, and retention services for EOP eligible students, and FYE provides college readiness through an intensive summer program and follow-up supplemental instruction including a general studies course during the first year of enrollment.


The EOP Outreach and Admissions Coordinator oversees the entire outreach, admission and selection process for approximately 400 new EOP students per year. This includes maintaining an effective selection, admission, and enrollment process for historically underserved (low income, first generation) students. Coordinate the production of reports and data collected on EOP students and services. Coordinate and monitor an effective database system of EOP students. Coordinate the selection and tracking of EOP exceptionally admitted students. Coordinate and plan EOP recruitment and outreach events.

In addition to EOP Admissions, this position is also responsible for the coordination of outreach efforts for the department in an effort to strengthen the pool of eligible candidates who apply for EOP admissions at CSUEB. This position leads and coordinates a variety of outreach program and activities. The coordinator is responsible for developing partnerships with local community colleges, high schools and support programs to ensure accurate information and services are available for students, families, and counselors regarding college admissions.

The Outreach and Admissions Coordinator reports to the Director of EOP and Student Access Programs.


Coordination of EOP Admissions and Orientations:
* Plan and implement procedures, activities and services to reach unit goals.
* Manage the EOP admissions process, schedule admissions related tasks, and delegate responsibilities within the unit.
* Train SEAS professional staff on admission related issues and processes.
* Provide lead work direction to the EOP Admissions Assistant and three student assistants. Share responsibility for selection, training, lead work direction and providing feedback of assigned staff.
* Troubleshoot difficult admission cases and communicate with the Admissions Office in the resolution of such cases.
* Meet applicants who were denied EOP and who wish to appeal or request a second review.
* Coordinate and oversee the file evaluation process. Prepare files for weekly committee review.
* Coordinate the collection of admissions related data and the maintenance of the Admissions component of the SEAS database. Write and perform needed queries and reports in MS Access to ascertain admission statistics and to check the integrity of the database.
* Summarize and interpret admission related data for reports and evaluations.
* Assist database consultant with information regarding admissions information flow, applicant process, and make recommendations for new or revised data elements and screen and report designs on the database.
* Create or update needed admission letters, forms and flyers. Write article for newsletter as required.
* As a part of the First Year Experience Team, assist EOP Retention Team Coordinator with FYE programming including participant selection and orientation.
* Assist in the planning and implementation of EOP new student orientations, welcome events, student assistant recruitment and training and end of the year ceremonies.

* Plan, coordinate, and lead the implementation of presentations, college fairs, workshops and other educational services designed to encourage and facilitate college admissions and enrollment.
* Monitor and evaluate program activities. Identify and resolve problems, issues and concerns; research outreach methods, mechanisms and processes; review school enrollment data; identify trends and concerns; maintain databases; develop and run computerized queries and/or reports; tabulate and summarize data; prepare summary reports for management.
* Provide lead work direction, recruit and train the EOP Ambassadors and volunteers who assist with EOP and department outreach events.
* Develop and maintain partnerships with university departments, community colleges, local high schools and community programs to ensure accurate information and services are available for students, families, and counselors regarding college admissions.
* Develop and implement an annual outreach plan that includes promotional and educational strategies.
* Oversee the securing of needed facilities and equipment for outreach programming.
* Monitor the outreach and admissions budget.

Liaison and Campus/Community Involvement Responsibilities:
* Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
* Participate in appropriate professional development activities to remain current on all relevant issues pertaining to higher education and the recruitment and retention of low-income and high risk students.
* Participate in campus wide and community events and programs which seek to recruit, retain, or encourage the success of low-income and environmentally disadvantaged students.

SEAS Program Responsibilities:
* Participate in regular departmental and division functions.
* Assist with assessment and evaluation of department programs.

Other duties as assigned.


* Demonstrated knowledge in specific areas of student needs assessment/research as it relates to low income, First Generation College students from diverse student groups.
* Experience in advising students individually or in groups on varied and complex matters.
* Experience in assessment and evaluation.
* Experience in determining appropriate course of action and proper techniques to utilize while engaged with individuals/groups in personal interactions of a sensitive nature.
* Experience in planning, coordinating, and initiating actions necessary to implement administrative/group decisions and recommendations.
* Experience in establishing and maintaining effective, cooperative working relationships in circumstances involving the denial of requests or the necessity to persuade others to accept a different point of view.
* Excellent oral and written communication skills.
* Knowledge of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement.
* Experience providing lead work direction.
* Knowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA), and the impact of academic renewal on the GPA and GPD.
* Proficiency in utilizing the computer and word processing software.
* Knowledge of CSU remedial education policy and CSUEB policies impacting Financial Aid, Housing, and Admissions.
* Knowledge of EOP rules/regulations.
* Extensive knowledge of database programs, specifically MS Access.
* Knowledge of university policy and procedures regarding all academic concerns.
* Ability to interpret and use appropriate PeopleSoft admission, registration, advising, financial aid screens and the SEAS database.
* Demonstrated ability to communicate effectively with diverse students, faculty, staff and community is essential.
* Must be able to work some weekends and evenings.


Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.


* Minimum 5 years of experience working in college student services, Master's degree can substitute for one year of experience.
* Graduation from a four-year college or university.
* Experience working with programs serving low-income, educationally disadvantaged and historically underrepresented students.
* At least two years of experience leading student support services programs with full time professionals.
* Experience in designing/implementing projects/activities to address educational needs to a diverse urban student population.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to www.csueastbay.edu/jobs. If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


This is a position with supervisory/lead responsibilities, subject to completion of the University on-line Sexual Harassment training as a condition of employment.

This position is a "designated position" in the CSU's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map