Position Description Updated 4/29/20
Open Until Filled
Priority Screen Date: May 6, 2020Exam #: 20/43G01/04SPAll application material must be received by the priority screening
date for a guaranteed review. Applications received after this date will be considered on an as needed basis until the positions are filled.
The Monterey County, Information Technology Department (ITD) consists of five (5) operational Divisions: Administration; Applications; Service Delivery; Infrastructure; and Information Security. ITD resources are operated and maintained in a manner that supports high availability for utilization and minimizes the risk of business interruption. ITD's focus is on developing a sustainable, customer focused environment to enhance and improve the quality of technology services used by County departments for the benefit of all Monterey County residents, businesses, and visitors. View recent ITD initiatives and accomplishments here .
The ITD, Infrastructure Division seeks IT Managers to lead the following teams:Network Services
This IT Manager position will lead the team responsible for the County's on-premise and cloud-based infrastructure that delivers enterprise network services. The successful candidate will manage the day-to-day operations of the team, comprised of approximately seven team members, and will work closely with other ITD teams to deliver solutions and support for our customers' technology needs. The ideal candidate is a seasoned IT professional with strong customer service experience that has worked in a highly diversified and complex technology environment. In addition, the ideal candidate will possess a strong technical background that includes modern network theories and practices, on-premise network systems and Infrastructure as a Services (IaaS).Unified Communication and Collaboration
This IT Manager position will lead the team responsible for the County's on-premise and cloud-based unified communication (voice and video), meeting solution, broadcast and collaboration platforms. The successful candidate will manage the day-to-day operations of the team, comprised of approximately seven team members, and will work closely with other ITD teams to deliver solutions and support for our customers' unified communication and collaboration needs. The ideal candidate is a seasoned IT professional with strong customer service experience that has worked in a highly diversified and complex unified communication technology environment. In addition, the ideal candidate will possess a strong technical background that includes voice and video over IP and meeting solutions by using on-premise systems and Infrastructure as a Services (IaaS).
The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time or temporary basis.Examples of Duties
Paramount duties include:
- Manages and develops ongoing improvements to the day-to-day operation; ensures business operations comply with standards and procedures; analyzes, develops and implements program goals, objectives, priorities, policies, standards, and procedures consistent with departmental plans and County policies, practices, goals, regulations, and established information technology architecture.
- Manages delivery of services over technical assets including: service quality, reliability, and availability including the periodic replacement and refreshment of technical equipment and devices.
- Manages the provision of technical support to users; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for customers; and serves as a technical resource.
- Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation of assigned projects.
- Provides technical assistance and guidance; directs the design, development and implementation of new projects; and establishes timelines to implement new or enhanced equipment, systems, programs or projects; and monitors and reviews work in progress.
- Manages and monitors progress of contractors and vendors; develops, manages, monitors and coordinates the appropriate request for proposal processes; and facilitates contract payments.
- Monitors, coordinates, and develops the budget of assigned department work units.
- Prepares and presents written and oral reports, proposals, and recommendations.
- Coordinates with other Information Technology programs, divisions and County departments for the delivery of excellent customer service.
- Interviews, selects, motivates, and evaluates staff; provides for technical and professional skills training and development; and manages performance.
- Acts as the Information Technology representative to relevant external agencies and other public and private information technology groups.
To view the complete job description visit the Monterey County website: https://www2.co.monterey.ca.us/pages/hr/class-specs/43G01.pdf THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:
Principles, practices, and methods of the complex functions specific to the program assignment; Principles and practices of project management including needs assessment, project prioritization, cost-benefit analysis, system implementation, user acceptance testing, resource allocation, logistics, coordination, and contract monitoring; Local, State and Federal standards, guidelines, laws, ordinances, rules, regulations and policies pertaining to the specific program assignment; Industry trends, concepts and best practices for development, maintenance, and improvement within the assigned area; The principles and practices of quality improvement and/or quality management; Principles, methods and techniques of management, including work planning, analysis, and organization, selection, training, development and evaluation of employees.
Skill and Ability to:
Plan, supervise, mentor, motivate, lead, and evaluate the activities of subordinate staff; Establish and hold staff accountable for goals and performance standards; Develop, manage, coordinate, and implement multiple projects including techniques utilized in needs assessment, planning critical path timelines, resource allocation, logistics and coordination; Exercise good judgment, decisiveness, innovation, and creativity required in situations involving the direction, control, and planning of an entire program or multiple projects; Interpret and advise regarding the application of policies, procedures and standards to specific situations; Understand, learn, and develop policies and establish the methods, procedures and standards to accomplish the mission of the Information Technology Department; Modify existing policies, strategies, and/or methods to meet unusual conditions within the context of management principles; Communicate effectively both orally and in writing; Read and comprehend complex technical reference and training materials; Communicate technical information to persons not familiar with information technology; Analyze and evaluate data and draw logical conclusions; Develop new approaches and solutions outside of existing theories and principles; Establish and maintain excellent and effective working relationships with department personnel, staff, vendors, peers, and management, and provide excellent customer service.Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
Completion of all coursework leading to a bachelor's degree in Business Administration, Public Administration, Computer Science, Information Systems, or a closely related field; and
Five (5) years of progressively responsible experience within the assigned program area, including one (1) year supervising staff or leading large, complex information technology projects within the designated area.Additional Information
Conditions of employment include:
Successfully complete a background check to include fingerprinting; Possess and maintain a valid California Class C driver license and satisfactory driving record; Work outside of normal business hours on occasion as needed.
Monterey County offers an excellent benefits package. To view the "X" Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution prevail over this listing.
As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Application and Selection Procedures Apply On-Line!
Our website: www.co.monterey.ca.us/personnel Applications may also be obtained from and submitted to:
Monterey County, Information Technology Department, Human Resources
Attn: Suzanne Paluck, Human Resources Analyst
1590 Moffett Street
Salinas, CA 93905
Phone: (831) 759-6984 Fax: (831) 422-3622
The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include:
All application materials must be received by the priority screen date for a guaranteed review.
- A completed County of Monterey employment application
- Responses to the supplemental questions
Resumes, cover letters, letters of interest and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination.EQUAL OPPORTUNITY
Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 759-6984.
Closing Date/Time: Continuous
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