Residence Life Coordinator - Student Services Professional II (5790)

  • East Bay
  • Hayward, California
  • Jul 01, 2020
Full Time Education and Training Human and Social Services

Job Description


Salary Range: $4,304.00/month to $6,120.00/month. PLEASE NOTE: The starting salary will be between $4,304.00/month to $5,212.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


The California State University, East Bay (CSUEB) Student Housing and Residence Life (SHRL) department in conjunction with the mission of the University and the Division of Student Affairs work to engage all residential students in their holistic development and academic success towards retention, graduation, and future endeavors. SHRL works to sustain this mission by providing student-centered programs, services, and facilities that foster a safe, inclusive and vibrant residential learning community.

'We cultivate engaged communities to develop empowered learners.'


Under the general supervision of the Associate Director of Residence Life, the Residence Life Coordinator is responsible for the oversight of one of five residential communities, with each house having approximately 250-450 residents. Through the framework of a Residential Curriculum Model, Residence Life Coordinators will primarily focus on student development and learning-centric approaches with residential students and student staff. Incumbents will participate in and make recommendations on the following: recruitment, selection, training, crisis management, communication with families/guardians, and other related activities. The incumbent has specific responsibilities for implementing the department's residential curriculum; coordinating paraprofessional selection, training, and evaluation processes; hearing conduct cases; and providing leadership development within the residential community. They will also participate in 24 hour on-call emergency response rotation. The Residence Life Coordinator is given some latitude in responding to the needs of students, staff and faculty within the framework of departmental and university policies. Independent judgment is expected and should be exercised during day-to-day operations, which requires a sound knowledge base and good decision-making skills.

This is a temporary, full-time position through June 01, 2021, with the possibility of reappointment for a maximum of 3 years.


Residential Curriculum/Student Learning
* Collaborate with the Assistant Director of Residence Life to develop, implement, and assess departmental strategies that support student learning.
* Supports Student Staff/Leaders in understanding the department's learning goals and outcomes and provides training to ensure successful implementation of departmental strategies.
* Provides learning-centric approaches and opportunities when working with students and student staff.
* Ensures approaches align with the department's learning goals and outcomes.
* Participates in on-going review and revision of the department's Residential Curriculum.

Lead Work Direction/Advising of Student Staff/Leaders
* Contingent with assigned work area provides oversight for 1 Senior Resident Assistant, 4 - 11 Resident Assistants and indirect oversight for 8-10 Front Desk Assistants.
* Provides advising for Residence Hall Association as assigned.
* Leads weekly meetings with area staff and assists in coordinating monthly all-staff meetings.
* Leads weekly one-on-one meetings with area staff.
* Provides on-going feedback and periodic formal reviews for student staff/leaders.

Student Conduct
* Serves as a Conduct Hearing Officer to address alleged policy violations within the Student Code of Conduct and the Housing License Agreement.
* Processes conduct cases using Maxient software.
* Provides training and guidance to student staff regarding response to policy violations outlined within the Student Code of Conduct and the Housing License Agreement.
* Ensures proper documentation of incidents within a 24 hour period.
* Coordinates roommate mediation opportunities in partnership with RAs when roommate conflicts arise.
* Assists with reviews of the conduct process and suggests changes as needed.

Crisis Management
* Participates in a year round 24-hour on-call rotation with 3-4 other professional staff to ensure continuous coverage for all on-campus residences.
* Responds as first contact for Residential Assistants needing crisis intervention and management.
* Completes Morning Report documentation following each on-call duty rotation.
* Follows-up with crisis incidents as needed.
* Communicates regarding crisis incidents, and keeps other professional staff informed of developments affecting the community.
* Intervenes and interfaces with students and families when issues become escalated.
* Provides evening and weekend on call support to conference staff as needed over the summer.

Staff Training and Development
* Develops student staff training program throughout the year for student leaders including Resident Assistants, Residence Hall Association (by assignment), and Front Desk Assistants in collaboration with the Associate and Assistant Director for Residence Life.
* Collaborates with fellow Residential Life professional staff to coordinate and implement student staff training and development throughout the year including retreats and monthly in-service sessions.
* Assists to coordinate annual national/regional training opportunities including Northern Student Leadership Drive-in, PACURH and NACURH conferences.
* Provides on-going training and professional development with assigned team during weekly meetings.

Building Processes and Operations
* Collaborate and provide necessary information to the Residence Life Professional so they can complete administrative tasks associated with building operations including room changes, check-ins, check-outs, occupancy checks, key tracking, etc.
* Approve timesheets for student staff in the assigned area.
* Coordinate with designated departmental purchasers to obtain supplies for events as needed.
* Addresses needs of designated populations: Sequoia, and Juniper - First year experience, Tamalpais-Transfer experience, Shasta, and Diablo - Third year and up experience, University Village - Global & third year and up experience, Calaveras, Coloma, Sierra, Sonora - Second year experience.
* In conjunction with the Senior Resident Assistant, coordinates Front Desk operations and staffing for the assigned area.

Liaison/Committee Work
* Develops liaison relationships with other University departments to coordinate student support and collaborative efforts where needed.
* Serves on summer committees for Student Housing and Residence Life.
* Serves on University committees as designated.
* Participates on Housing departmental task forces and committees as designated including Staff Selection, Staff Training, Residential Curriculum, Professional Development, Student Conduct, etc.

Other Duties and Support Functions
* Represents the department during University events including Preview Day and Admitted Student Day.
* Provides support and resources to students as needed.
* Performs other duties as assigned by the Director and/or designee.


* Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
* Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; participate in and contribute to group meetings, conferences and interviews; clearly express ideas and recommendations orally; write clear and concise reports; and establish and maintain cooperative working relationships with students, staff and faculty.


Equivalent of two years of professional experience in one of the student services program
areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map