Director for Office of Student Financial Aid (Administrator III) (10551)

  • San Francisco
  • San Francisco, California
  • Nov 01, 2020
Full Time Accounting and Finance Administration and Management

Job Description

Working Title
Director for Office of Student Financial Aid

Administrator Level
This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President (AVP) of Enrollment Management.

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Office of Student Financial Aid

Time Base*
Full-Time (1.0)

Anticipated Hiring Range*
Salary is commensurate with experience.

Position Summary*
Reporting to the Associate Vice President for Enrollment Management, the Director of the Office of Student Financial Aid (OSFA) is a member of the Enrollment Management leadership team and helps develop long-range vision, short- and long-term strategic plans, and goals; contributes to division-wide initiatives to enhance the student experience, meet enrollment goals and maximize student retention; and instills a culture of continuous improvement within the Office of Student Financial Aid. The Director oversees the administration of federal Title IV and state financial aid programs, including institutional scholarships. In this capacity, the Director is responsible and accountable for the delivery of all student aid within the regulations set forth by all government and University entities, as well as the timely disbursement, reconciliation, and reporting of over $250 million in public and private funds. The Director must respond
to increasing regulatory complexity and ensure compliance with all federal, state, CSU and University policies and procedures.

Position Information
- Develop long-range vision, short- and long-term strategic plans, and goals relative to the provision of financial aid services to prospective, new, and continuing SF State students. Ensure delivery of timely, accurate, high quality services that are essential to the academic life of all SF State students;
- Lead the OSFA team toward the delivery of excellent service to students;
- Contribute significantly to the University's mission of creating and maintaining an environment for learning and providing broadly accessible higher education for residents of the region and state, as well as the nation and world;
- Support the goals of the Division by aligning the services of unit with the operations of the offices of Educational Opportunity and Pathway Programs, Registrar's Office, Undergraduate Admissions and Recruitment, One Stop Students Service Center, as well as key campus partners including, but not limited to, New Student Programs, First Year Experience (FYE) Committee, Transfer Student Committee, the Division of Equity & Community Inclusion, Office
of Strategic Marketing & Communication, University Housing and Residential Life;
- Contribute to Division-wide initiatives to enhance the overall quality of services and programs of SF State;
- Stay informed about CSU mandates and guidelines related to financial aid, basic needs initiatives, and trends in new student enrollment;
- Instill a culture of continuous improvement within the Office of Student Financial Aid;
- Participate in campus-wide committees and task forces as assigned, particularly as they pertain to the enrollment funnel of SF State's academic programs, admissions policies, and procedures.

Student Financial Aid Administration
- Responsible for the effective utilization of the Financial Aid Module in Campus Solutions and OnBase systems in order to generate optimal productivity of staff members performing functions related to financial aid applications;
- Lead the unit in providing financial aid counseling to prospective and returning SF State students;
- Deliver timely, accurate, high quality services that are essential to matriculation of new SF State students;
- Coordinate with academic units, the processing of applications to impacted academic programs;
- Provide leadership to Assistant Directors within the unit that directly manage the unit's operations relative to determination of eligibility for aid, document imaging and review, and scholarship award processing;
- Be responsible and accountable for the timely processing and submission of reports to the Chancellor's Office and other regulatory agencies;

- In consultation with the AVP for Enrollment Management, recruit, appoint, direct, and promote the development of staff within a supportive working environment; this involves timely completion and submission of paperwork to the various partners within SAEM;
- Initiate and manage personnel actions, including: employee posting, hiring, evaluation, and any corrective action required to maintain effective staffing levels;
- Ensure that position descriptions are accurate and updated when responsibilities change;
- Manage the attendance of staff in a manner that ensures adequate and continuous student-centered services;
- Be responsible for timely reporting and approval of attendance for professional staff and student assistants;
- Oversee the unit's budget by monitoring operational and ad hoc expenses;
- In consultation with the AVP for Enrollment Management, develop/propose an annual budget prior to the next fiscal year and perform mid-year budget reviews for the Office of Student Financial Aid; proposed budgets must be made to maximize the utilization of funds and within the SAEM budget model;
- In consultation with the AVP for Enrollment Management, submit requests for any additional funding in a manner that is consistent with the procedures set in Student Affairs and Enrollment Management.

The Director of Financial Aid is expected to work at scheduled campus events and be available on call as necessary, including evenings and weekends. Occasional in-state and out-of-state travel is required. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Other Duties as Assigned.

Minimum Qualifications*
Required qualifications include a minimum of 5 years of progressively responsible experience in managing/leading/directing a student financial aid function within a college/university.

Demonstrated experience within a comprehensive university environment working with a highly diverse student and staff population. Excellent written and oral communication skills and ability to explain complex financial decisions sensitively to students, their families and community stakeholders.

Preferred Qualifications
Preferred qualifications include a Master's Degree, extensive background in managing technology-based operations and projects in a college/university setting, experience in a PeopleSoft environment and knowledge and understanding of best practices in student financial aid congruent with a strategic enrollment management model.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map