25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Description: SALARY AND BENEFITS: Salary Range: $4,304.00/month to $6,120.00/month. PLEASE NOTE: The starting salary will be between $4,304.00/month to $5,212.00/month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit http://www.csueastbay.edu/af/departments/hr/benefits/index.html ABOUT CAL STATE EAST BAY: Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. DEPARTMENT STATEMENT: University Extension (UE) organizes and offers educational programs to matriculated and non-matriculated students of the University. It is wholly self-supporting, functioning without general fund support. UE develops and maintains self-support programs from inception to marketing and finally to implementation. UE consists of multiple sub-centers: The American Language Program; the Center for International Education; Oakland Professional Development Center; Concord Campus, Online Teaching and Learning. ABOUT THE POSITION: This position provides a high-touch service to both our potential and current students by offering advising on what courses to take and how to graduate/complete the program. A strong emphasis is placed on student services and advising through customer service and professional communication. The Student Support Coordinator assists with all aspects of student services within Continuing Education (CE) including enrollment, payment, withdrawal, and graduation. In addition, this role is responsible for responding to CE's SalesForce cases as well as creating and maintaining best practices in that database. RESPONSIBILITIES: Student Advising and Success Support * Perform student related functions in PeopleSoft, including: - Build student program/plan stacks, as needed - Review student fees and refunds to ensure account calculates correctly - Quick admit students, as needed - Review all registration audit reports and troubleshoot/correct all problems * Maintain up to date information/training in PeopleSoft * Maintain up to date information/training in SalesForce - Continuously look for new and innovative ways to utilize SalesForce to track student success * Analyze and track student progress, advising students as needed to ensure successful completion of program * Review, approve, and create certificates to be awarded to students - Utilize database to track certificate completions * Contact students when various problems arise, and assist with phone queries, as needed * Troubleshoot/correct all payment issues and alert supervisor as necessary if situations escalates * Work closely with the Accounting Office and Enrollment for troubleshooting and answering inquiries about student records * Act on behalf of students when dealing with Program Coordinators, Finance Manager, and caseworkers for various grant and scholarship programs (East Bay Works, WIA, Department of Rehabilitation, Job Training Center, etc.) - Process purchase orders, and ensure that registrations and payments are processed in a timely manner * Act as point of contact for grant and scholarship programs; responsible for processing invoices, contracts, and purchase orders, etc. * Conduct student advising to improve completion/graduation rates - Update students on upcoming/cancelled courses with assistance on "next-steps" - Communicate with prior/current students regarding program completion requirements - Request certificates as appropriate - Maintain graduation statistics on all programs to determine program viability - Work with coordinators on program employment * Communicate problems or trends to supervisor to adjust program offerings to meet student demands * Process student withdrawals Student Outreach and Recruitment * Respond to all SalesForce cases for Continuing Education programs (approx. 125/week) with personal communication to potential student * Attend outreach/recruitment events (ex. Job Fairs, Career Fairs, College Fairs, etc.) and represent all CE programs * Marketing of UE programs in local unemployment offices, one-stop career centers, and military installations Alumni Support * Work with marketing department and program coordinators to create and maintain Social Media groups for alumni * Liaison with AACE and campus Alumni Association to support our graduates * Maintain purposeful communication with program alumni * Communicate with alumni via surveys and job postings * Maintain up-to-date records of alumni contact and employment information * Report to interested parties on employment / success rate of CE program graduates * Assist with the development of reports and tracking of data to expand alumni support services Back-Up Division VA Certifying Official & Registrar * Maintain current working knowledge of VA regulations and processes for veterans and/or eligible dependents under all GI bills (e.g. chapter 33, chapter 35, and chapter 32) * Certify and confirm enrollment with the federal Veterans Administration * Ensure the appropriate forms are accurately completed and submitted by eligible students to the Division as well as federal and state VA offices * Stay in close contact with students, troubleshooting any issues with registration and VA payment * Track student enrollments and VA payments, addressing payment issues and rejections * Answer questions and direct students as needed to the correct federal/state VA offices * Attend training from the state/federal VA office * Produce various reports in support of divisional registrar to ensure student payment is received and enrollments are accurate REQUIREMENTS: * Working knowledge of the practices, procedures and activities of CE and assigned Special Sessions programs to support students in these programs. * Working knowledge of the practices and procedures for Veteran students with a thorough understanding of how to best serve the needs of this specific audience. * Ability to establish and maintain cooperative working relationships with CSU staff, administrators, student organizations, both private and public agencies, including the US government. * Ability to assess timelines and establish appropriate deadlines within the constraints of the University registration calendar; ability to establish and hold staff accountable for meeting deadlines. * Ability to fill in for staff to assist or complete their work, if needed. * Ability to work in a diverse environment, with employees of other University departments and colleges. * High level of skill in establishing a strong, positive rapport with students. MINIMUM QUALIFICATIONS: Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. PREFERRED SKILLS AND KNOWLEDGE: * Working knowledge and proficiency using SalesForce CRM software * Must be proficient in the following software: - Microsoft Suite - PeopleSoft HOW TO APPLY: In addition to the standard CSUEB application, please submit a: 1. Cover letter 2. Resume 3. List of three (3) or more professional references Resumes alone will not be accepted in lieu of a completed online application. To apply on-line, please go to www.csueastbay.edu/jobs. If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application. This position will remain open until filled and may close without further notice. Applicants will receive a confirmation of receipt via automatic e-mail reply regarding their application materials. In addition, all applicants who were not selected will receive e-mail notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks. CONDITION(S) OF EMPLOYMENT: Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. OTHER INFORMATION: All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/ In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html MANDATED REPORTER: The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. SPONSORSHIP: Cal State East Bay is not a sponsoring agency for Staff or Management positions. EEO STATEMENT: As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Closing Date/Time: Open until filled
Contra Costa County, CA
Contra Costa County, California, United States
The Position Bargaining Unit: Local 1 - Family and Children's Services Unit The Contra Costa County Community Services Bureau has immediate openings for qualified classroom staff to work with and meet the emotional, social, cognitive, creative, physical and linguistic development of young children in the Head Start and Child Development Programs. These are excellent opportunities for persons interested in the care, development and instruction of young children. Under supervision of a Teacher, Associate Teachers assist in planning and conducting full-day, full-year classroom activities for preschool children 2.5 - 6 years of age. Typical Tasks Assists in assessing the needs of children enrolled in the program Assists in organizing the children's learning environment Assists in planning and implementing the developmental program Assists in working with parents in building a relationship of mutual respect and cooperation Models appropriate behavior for the children and other adults Makes verbal and written reports of suspected child abuse to Child Protective Services and report unusual incidents to others as required Performs duties and responsibilities of the Teacher-Project during hours when the Teacher-Project is not assigned to the classroom Reports issues of concern to the Teacher-Project or Site Supervisor-Project Performs other tasks as may be required for the efficient operation of the instruction program Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator License. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency, or a high school proficiency certificate and 12 semester units in Early Childhood Education/Child Development, including core courses. Prefer an Associate of Art (A.A.) degree or higher in Early Childhood Education/Child Development or related field from an accredited college or university. Permit Required: Possession of a Child Development Associate Teacher Permit issued by the California Commission on Teacher Credentialing or a Contra Costa County Associate Teacher Temporary County Certificate (CCC TCC). Other Requirement: As required by law, all appointees to this class must successfully pass a physical examination and fingerprint and tuberculosis clearances. PLEASE NOTE: All applicants must submit official or unofficial transcripts and verification of their Child Development Associate Teacher Permit with the application. Make sure to include your name on all application documents.If you are unable to attach your permit and/or transcripts to your online application you may email scanned copies to firstname.lastname@example.org within seven (7) days of applying. Failure to do so will result in your automatic rejection. For full information regarding the requirements of all Child Development Permits issued by the California Commission on Teacher Credentialing as well as instructions on how to apply, please see the Child Development Permit Leaflet. You may obtain additional information and assistance by contacting: Certification Officer California Commission on Teacher Credentialing 1812 9th Street Sacramento, CA 95814-7000 E-Mail: email@example.com Web Site: www.ctc.ca.gov Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. If you have any questions regarding this position, pleasecontact Ivy Bushnell-Jackson in the Community Services Bureaudirectly at (925) 608-5046. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.