STEM Lab Student Support Coordinator - Student Services Professional III (5760)

  • East Bay
  • Hayward, California
  • Jul 01, 2020
Full Time Education and Training

Job Description


Salary Range: $4,691.00/month to $6,683.00/month. PLEASE NOTE: The starting salary will be between $4,691.00/month to $5,687.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


Under the supervision of the Associate Dean of the College of Science, this position will develop, implement, and support structures and programming for students and instructors in lower division science courses. The position provides support and coordination for students in and faculty teaching first science courses as part of the University's and CSU's mission to improve graduation rates and eliminate achievement gaps. The position will communicate with other campus entities (advisors, departments, GE, etc.) about available options and pre-requisites/co-requisites. This position will plan, develop, and manage the policies and procedures of a Learning Assistants program, providing training and logistical support for students to be embedded in science classes, and will act as a liaison to SCAA Science Tutoring and Supplemental Instruction Program. Additionally, this position will manage an Open STEM Lab, staffed by students. This position supports the coordination of several sections of science courses, which includes providing or arranging professional development opportunities for faculty, orienting new lecturers, convening faculty meetings, and organizing embedded assessment items across multiple sections. In all of this work, the position will implement "best practices" based on his/her knowledge of other such programs and current trends while working closely with faculty, staff, students, and advisors across campus to identify the specific needs of the CSUEB community. Finally, this position will work with the Chairs of the involved departments and the CSCI Associate Dean to assess the effectiveness of these programs on an ongoing basis, engage in strategic planning to maximize student access, and to make the work visible to the campus and CSU community through reporting as requested.


Establishes and coordinates Learning Assistant Program. Coordinates Learning Assistant Program and oversees the day-to-day operations of the program. Handles logistics including recruiting, interviewing, training, hiring, and scheduling. Provides lead work direction to student staff. Communicates program details to faculty, establishes and maintains cooperative working relationships, and provides support as needed. Serves as a liaison between involved departments, SCAA Tutoring, and Supplemental Instruction. Engages in, assesses, or maps appropriate course of action in situations that are confidential and often sensitive in nature between Learning Assistants or Learning Assistants and faculty or students. Asseses and provides advising and/or mentoring to Learning Assistants. Compiles quantitative and qualitative data needed to assess effectiveness of the program and respond to improvements suggested by students, learning assistants, or faculty. Stays current with research and trends in the use of embedded learning assistants in science classes. Leads outreach efforts to campus stakeholders, and reports on activities and accomplishments of the Learning Assistant Program. Creates and disseminates training materials for faculty and learning assistants.

Strengthens and supports the coordination of science courses with multiple sections. Convenes faculty meetings for development of common syllabi and embedded assessment items. Assists with analysis of assessment results and development of improvements, as needed. Supports faculty professional development.

Assists with assessment and report preparation. Assists Chairs of relevant departments and the Associate Dean with compiling data, assessing and preparing reports on implemented strategies, related efforts, and overall student success in various formats as required for the department's individual use or requested by University, CSU, or outside entities (e.g. granting agencies.)

Manages Open STEM Lab. Handles staffing of STEM Lab with students, including recruiting, interviewing, training, hiring, mentoring, and scheduling. Serves as a liaison between program faculty and graduate and undergraduate students. Compiles quantitative and qualitative data to assess use and effectiveness, and responds to improvements suggested by students or faculty. Leads outreach efforts to promote the STEM Lab as a resource to current and prospective students.

Assures appropriate course placement. Works with advising staff to ensure appropriate science courses based on career goals, multiple measures, and Math Proficiency Assessment results. Communicates available options and pre-requisites/co-requisites to students and other relevant campus entities (advisors, departments, General Education, etc.) Answers inquiries on above. Assists faculty in enforcing pre-requisites. Compiles data needed to analyze relationship between student outcomes in science courses and incoming preparation.

Assists with grant writing. Acts as a liaison to constituents and collaborators in seeking funding to support student success. Contributes to grant writing efforts including expert input on programming to support students in first year science courses.


Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.


* Cultural sensitivity when interacting with a very diverse population of students and faculty,
* Demonstrated ability to use computer applications such as PowerPoint, Word, Excel, and imaging software.
* Familiarity with or demonstrated ability to master programs such as PeopleSoft, Singularity, Google Calendar, and share drives.
* Ability to initiate, implement, and troubleshoot existing and new departmental policies and programs.
* Demonstrated excellent oral and written communication skills, via technology and in person.
* Strong interpersonal skills.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map