Parking Front Office Coordinator (ASC I) / Parking & Transportation (2020-00008)

  • San Bernardino
  • San Bernardino, California
  • Aug 03, 2020
Full Time Clerical and Administrative Support Transportation or Transit

Job Description

Employment Status: Full-time, "Non-Exempt" Probationary position.

Work Schedule: Typically, Monday-Friday 8:00 AM-5:00 PM.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning February 11, 2020.

Position Summary:

Under the general supervision of the Director of Parking and Transportation, in consultation with the Budget Analyst. This position is distinguished by the administrative nature and scope of the support work performed, and often, ongoing work coordination and/or lead responsibilities with notable accountability for the work results. The administrative work performed is usually operational and procedural in nature. Work is often project oriented involving the full scope of activities and accountability from planning, initiation, execution, and coordination to implementation and evaluation. Interpersonal contacts are varied and can be at the higher level and tend to involve a broad range of problem solving activities.

Current employees will be given preferred consideration.

Typical duties may include, but are not limited to:

This position reports to the Director, Parking and Transportation Services, and under the direct supervision of the Budget Analyst the incumbent will effectively collaborate, establish and maintain cooperative work relationships within a diverse university community. The incumbent must be able to collect and analyze data, establish facts, define problems and recommend solutions. The incumbent assists staff in reviewing, updating or developing departmental policies and procedures, especially when the topic is customer service, permitting, audit, or fiscal coordination.

Responsible for the hiring, scheduling, leadership, mentoring and oversight of student employees assigned to the parking front office.
Plan and execute start of the quarter permit sales, communications, and staffing. Serve as a resource to student employees when they are unable to answer a query.
The incumbent will coordinate the setup of the annual permitting calendar, permit stock allocation, proration schedules, and sales process for various permit types in the T2 system.
Work collaboratively with the Budget Analyst to ensure the systems are read for peak online sales periods.
The incumbent will process check payments from the DMV and Franchise Tax Board for parking citations and posts information in T2. Removes related student holds as necessary. Leads the review and audit to process refunds for overpayment of citations. Process permit refunds based upon proration schedule. Reviews daily citation and permit payment records to identify, investigate and correct.
Responsible for maintaining the accuracy of the DMV Pull program. Entails accessing the CLETS System to determine validity of driving licenses for staff, faculty and student employees enrolled in the Defensive Driving Program. Ensure continuous communication with the DMV to receive any updates on participants driving licenses status.
Responsible for assigning the Defensive Driving Course to Staff or Faculty in SumTotal. Incumbent will register the individual and email instructions on how to complete and receive the defensive driving cards.
They will assist in general office or other administrative duties, which may include but are not limited to filing documents, writing field reports or answering phones, updating or developing departmental policies and procedures.
Prepare documents using Microsoft Office suite, including Word, Visio, and Excel. Use intermediate to advanced features including mail merge, formulas and reviewing mode. Prepares correspondence, edits documents and performs support tasks to the Budget Analyst.
Other duties as assigned.

Education and Experience:
High School Diploma or equivalent AND equivalent to three (3) years of experience in general office administrative and clerical work.
Desired Qualifications:
Two years of experience in general office clerical work is preferred along with a thorough knowledge of office methods, procedures and practices.
Familiarity with and frequently use the following: T2 FLEX CashNet, PeopleSoft, Microsoft Outlook, Excel and Word.

Knowledge, Skills and Abilities:
Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of English grammar, punctuation, and spelling.
Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
Ability to independently handle multiple work unit priorities and projects.
Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.
Ability to draft and compose correspondence and standard reports.
Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Working knowledge of budget policies and procedures.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map