Information Center Coordinator (ASC I)/Parking and Transportation Services (2020-00007)

  • San Bernardino
  • San Bernardino, California
  • Aug 03, 2020
Full Time Transportation or Transit

Job Description

Employment Status: Full-time, probationary "non-exempt" position.

Work Schedule: Monday- Friday 8:00 a.m. - 5:00 p.m. The work schedule for this position during the summer months is Monday through Thursday from 7:00 a.m. - 5:30 p.m. (30 minute unpaid meal period).

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning February 10, 2020.

Current employees will be given preferred consideration.

Position Summary: Under the general supervision of the Director of Parking and Transportation Services and Events Specialist, the Administrative Support Coordinator I is distinguished by the administrative nature and scope of the support work performed, and often, ongoing work coordination and/or lead responsibilities with notable accountability for the work results. The administrative work performed is usually operational and procedural in nature. The work is often project-oriented involving the full scope of activities and accountability from planning, initiation, execution, and coordination to implementation and evaluation. The interpersonal contacts are varied and can be at a higher level and tend to involve a broad range of problem-solving activities.

Under the general direct supervision of the Director of Parking and Transportation Services, the Administrative Support Coordinator I will report to the Director, Parking and Transportation Services, and under the direct supervision of the Events Specialist.

Typical duties include, but are not limited to the following:
The incumbent will effectively collaborate, establish and maintain cooperative work relationships within a diverse university community.
The incumbent must be able to collect and analyze data, establish facts, define problems and recommend solutions.
The incumbent will coordinate the hiring, onboarding, scheduling, mentoring and oversight of Community Service Officers (CSO) assigned to the Information Center.
The incumbent will enroll new CSO's to various required trainings (e.g. Cash Handling, Defensive Driving and coordinating uniform issuance).
The incumbent will serve as a resource to student employees when they are unable to answer a query.
The incumbent serves as the department's primary point of contact to the Parking email Listserv.
The incumbent will respond to all emails that entail researching citations, permits, payment histories, reviews citation photos, and providing customer information and direction based on an analysis of the situation and experience from prior situations.
The incumbent serves as the backup for the adjudication of citations at the first level.
The incumbent will review and process daily parking permit cash and debit/credit sales receipts from Information Center II by preparing daily parking permit deposits (which include reconciliation, verification, preparation of deposit slips and bag, and posting deposits into General Ledger).
The incumbent will process additional financial reports for overages and shortages.
The incumbent will also prepare and submit daily credit card revenue reconciliation reports for the Dispenser Machine and ParkMobile App to the Student Financial Services Office for posting into the Department General Ledger.
The incumbent will be responsible for reviewing Volunteer and Recreational Sports permit requests in ensuring that individuals qualify to receive these permits.
The incumbent will process the permit in T2 Flex system and submit chargeback to the Recreational Sports Department.
The incumbent will provide support to department staff and student assistants by submitting key requests and quarterly key requests approvals.
The incumbent will submit work requests for supplies, maintenance, and upkeep of the ICs.
The incumbent will submit IT requests for support needed at the ICs.
The incumbent will provide general office or other administrative duties, which may include but are not limited to filing documents, submitting Staples Orders or answering phones, updating or developing departmental policies and procedures.
The incumbent will be responsible for processing separated or retired Faculty and Staff DocuSign Clearance Forms.
The incumbent will review T2 Flex to check for any outstanding citations and unpaid permits.
The incumbent will serve as a back-up for the adjudication of citations at the first level.
The incumbent will create documents using the Microsoft Office Suite, including Word, Visio, and Excel.
The incumbent will create intermediate to advanced features including mail merge, formulas and reviewing mode.
The incumbent will prepare correspondences, edits documents and performs support tasks to the Events Specialist and the Budget Analyst.
Other duties as assigned.

Education & Experience:
High School Diploma or equivalent AND equivalent to three (3) years of experience in general office administrative and clerical work.
Preferred Qualifications:
The incumbent who is familiar with T2 FLEX CashNet, PeopleSoft, Microsoft Outlook, Excel and Word is preferred.
Knowledge, Skills and Abilities:
A thorough knowledge of applicable university infrastructure, policies, and procedures.
A thorough knowledge of English grammar, punctuation, and spelling.
A thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
The ability to independently handle multiple work unit priorities and projects.
The ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.
A thorough knowledge of budget policies and procedures.
The ability to draft and compose correspondence and standard reports.
The ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map