EMERGENCY MEDICAL SYSTEMS PROGRAM HEAD

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Aug 03, 2020
Full Time Emergency Management Public Health
  • Salary: $91,946.16 - $120,588.00 Annually USD

Job Description

Open Competitive Job Opportunity

EXAM NUMBER :
Y4596I

First Day of Filing: December 30, 2019 at 8:00 a.m. PT - Until needs of the department are met and is subject to closure without prior notice.

No withhold, Out-of-Class experience, or Verification of Experience Letters (VOEL) will be accepted.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 26 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 800,000 unique patients each year, employs over 22,000 staff, and has an annual operating budget of 5 billion.

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.

MISSION:
Our mission is to ensure access to high-quality, patient-centered, cost-effective health care to Los Angeles County residents through direct services at DHS facilities and through collaboration with community and university partners.

DEFINITION:
Has responsibility for Emergency Medical Systems personnel engaged in analyzing and developing programs or management services for County-wide emergency medical and disaster services programs.

Essential Job Functions
Responsible for internal management audits of programs operated by the Emergency Medical Systems sections.

Responsible for analyzing organizational structure, including the formulation and dissemination of policies and procedures.

Responsible for managing and dispatching County and private ambulances from seven decentralized locations.

During the absence of the Emergency Medical Systems Assistant Manager, may assume those duties.

Directs the County-wide transportation of indigent and private patients from their homes and private nursing facilities to County hospitals and clinics for continuing medical care.

Supervises systems and work measurement studies, conducts organizational studies and evaluates the current and projected workloads to determine and recommend changes for improvement and efficiency.

Monitors Overflow Provider contract for compliance of response times and proper rotation of overflow transportation providers, plans and implements strategies to reduce usage/improve efficiency of overflow resources.

Directs Central Staff services for special management studies to improve internal and external operations.

Performs HR and administrative functions to include conducting performance evaluations, coaching, mentoring, and resolving personnel issues.

Acts as a member of the Department's Emergency Operations Center and/or Administrative Officer of the Day.

Develops and maintains the County's Emergency Operations Plan and the Health Service Disaster Operational Plan for the Health Services Medical Annex.

Reviews existing departmental policies and budgets against Emergency Medical Systems policies and plans to ensure consistency, and that the medical services plan is comprehensive, effective, and in compliance with the mandates.

Analyzes problems and complaints relating to Emergency Medical Systems to identify and recommend solutions and to maximize effectiveness and efficiency of the operation.

Meets with Administrative Heads to discuss and provide interpretations on fiscal projections, budgetary problems and the financial condition of EMS programs and contracts.

Plans, implements, and supervises the training and educational program for Emergency Medical Technician I level personnel and paramedics in preparation for the certification and recertification examinations mandated by the State.

Responsible for supervising and coordinating the post-audits of ambulance charges to the Ambulance Overflow Contract Program.

Supervises the education, and the administration of recertification examinations for paramedic and EMT-Basic personnel.

Supervises and participates in EMS public education functions such as health fairs, community programs, PTA programs, and other public service activities.

Supervises the distribution of loan equipment for CPR training offered to the public through community groups and other public agencies.

Requirements
MINIMUM REQUIREMENTS:
Three (3) years of responsible administrative* or staff** experience analyzing and making recommendations for the solution of problems of organization, programs, budget, systems or procedures, with one (1) of the years required performing described functions for an emergency medical program***.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - Light:
Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION:
* Experience in a administrative capacity is defined as: Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of organization, budget, personnel information services, programs, facilities planning, materials management, and general management.

**Experience in a staff capacity is defined as work performed to assist and support administration by doing research, analysis and making recommendations to line managers for the solutions of problems such as organization, utilization of personnel allocation of funds, workload and workload fluctuation, or programs and procedures for accomplishing work objectives.

***Examples of an emergency medical program include but are not limited to ambulance operations, managing emergency personnel such as Emergency Medical Technicians (EMTs), Corpsmen, paramedics, or over-site of EMTs and/or EMT programs.

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants who possess the following:
  • Bachelor of Science degree or higher in Healthcare Administration, Emergency Medical Services Management, or a closely related field of study from an accredited college or university.***
  • Experience managing and supervising staff in an ambulance program including Dispatch Operations and coordinating the utilization of ambulances.
  • Any additional experience in excess of the Minimum Requirements.

***In order to receive credit for a Bachelor of Science degree or higher in Healthcare Administration, Emergency Medical Services Management or a closely related field of study, you MUST include a legible photocopy of your official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application, at the time of filing. If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within fifteen (15) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message.
Additional Information
EXAMINATION CONTENT:
An evaluation of your education, training and experience based on application information and desirable qualifications weighted 100%.

Candidates must achieve a passing score of 70% or higher in order to be added to the eligible register.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.

No person may compete in this examination more than once every twelve (12) months.

SPECIAL INFORMATION:
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

VACANCY INFORMATION:
The resulting eligible register for this examination will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.

APPLICATION AND FILING INFORMATION:

Applications must be filed online only. Hardcopy/paper applications submitted by U.S. MAIL, FAX or IN PERSON will not be accepted.


Applications electronically received after 5:00 p.m., PT, on the last day of filing will not be accepted.

Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.

The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

IMPORTANT NOTES :
  • All information and documents provided by applicants is subject to verification.
  • We may reject your application at any time during the examination and hiring process, including after appointment has been made.
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.


SOCIAL SECURITY NUMBER :
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES :
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD :
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT :
Tanisha Buggs, Exam Analyst
(323)914-7039
tbuggs@dhs.lacounty.gov

ADA COORDINATOR PHONE:
(323) 914-7111

CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922


Closing Date/Time:

Job Address

Los Angeles, California United States View Map