Water Utilities Dispatcher

  • City of Grand Prairie, TX
  • Grand Prairie, Texas
  • Dec 03, 2019
Full Time
  • Salary: $31,065.01 - $47,443.76 Annually

Job Description

Job Summary

The purpose of this position is to monitor the City's daily water operations. This is accomplished by monitoring the weather to ensure that adequate amounts of water are available during periods of adverse weather conditions and assisting with water production. Other duties include controlling water tank levels; responding to citizens' concerns; communicating with other departments; handling work orders and interacting with other City employees and the general public.

Essential Job Functions

  • Responds to customer calls by dispatching calls to the appropriate department; communicating with all other departments to ensure the problem is solved; interacting with the billing department when there is no receipt of payment and faxing work orders to the appropriate department.

  • Monitors the City's water production by documenting water as it is purchased, used, and consumed; and monitoring the weather to determine whether or not wells need to be shut down due to adverse weather conditions.

  • Completes work orders by using a computer program to create a report of work orders received; printing work orders; writing job referrals; closing out work orders and calculating the job cost.

  • Completes work orders by using a computer program to create a report of work orders received; printing work orders; writing job referrals; closing out work orders and calculating the job cost.

  • Provides administrative support by maintaining records on city employee vehicle usage; monitoring key and pager usage and maintaining a visitor log.


Minimum Qualifications

  • High School Diploma or GED and over one year up to and including two years of dispatch or office experience.
  • This position requires a flexible schedule that will include working weekends & holidays.
  • Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

  • Monitors project work by ensuring a safe working environment for crews; planning for and securing needed materials and equipment; ensuring project is completed in a timely manner; inspecting work; and provided problem solutions as needed.
  • Completes administrative duties by preparing daily work orders; preparing various reports; processing overtime and leave requests; completing accident forms; and monitoring equipment inventories.
  • Valid Class A CDL with Tanker Endorsement /Haz Mat within 90 days of employment, Class D Water Distribution License within 6 months of employment and upgrade to a Class C Water Distribution License within next 24 months and Class I Collections within one year.
  • Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study
  • Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Receives direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.
  • No responsibility for the direction or supervision of others.
  • Discussion Occasional: 20% or less of work time.

Closing Date/Time: Continuous

Special Instructions

Continuous