Program Services Coordinator
SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing email@example.com.
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Disability Programs & Resource Center
The DPRC's mission is to collaborate with the university's diverse community to ensure that all aspects of campus life - learning, working and living - are universally accessible. The DPRC provides the university community with resources, education and direct services in order that people with disabilities may have greater opportunity and encounter fewer barriers to achieving social justice and equity.
Toward that end, the DPRC provides reasonable accommodations to over 1,800 students and over 300 employees and guests with disabilities each year. The DPRC also oversees ADAA, FEHA, and Section 504 and 508 compliance for the university, coordinates public event access, and is responsible for university-wide implementation of the CSU's Accessible Technology Initiative fATI), which provides oversight on the provision of accessible instructional materials, websites, and campus procurement.
This is a one-year probationary position. Upon successful completion of the probationary period, the employee will become permanent at their classification.
Monday to Friday; 8 a.m. to 5 p.m.
Anticipated Hiring Range*
$4,630.00 - $4,770.00 per month ($55,560.00 - $57,240.00 annually)
Salary is commensurate with experience.
Under the general supervision of the Campus Access Services Program Manager of the Disability Programs & Resource Center (DPRC), the Program Services Coordinator (AA/S I, Exempt) independently supervises, trains, and manages the front desk student assistants; serves as the front desk lead for analyzing and addressing problems for walk-in and phone inquiries; determines immediate need for student and employee appointments and other courses of action; and covers the front desk during regularly scheduled shifts peak periods and during student assistant absences. Incumbent coordinates matching for classroom academic accommodations (e.g. note takers and lab assistants), including hiring, training, and supervision of student assistants, and coordinates the processing and maintenance of confidential student records and data management. Incumbent provides back-up support to campus accessible furniture program, accessible campus cart program, and other office programs as needed.
Front Desk Coordination, Coverage, and Appointment Support
- Serve as lead coordinator of the DPRC front desk. Analyze and address problems related to walk-in and phone inquiries; independently determine immediate need for all requested appointments and other courses of action; consult with constituents related to department services during peak times.
- Provide coverage to the front desk at least 20 hours per week, ensuring coverage is scheduled during peak office hours.
- Responsible staff member for directly supervising office opening/closing daily during public office hours and obtaining professional staff coverage when incumbent has pre-approved absences.
- Hire and supervise student assistants each semester for front desk coverage; develop and monitor back-up coverage schedule.
- Train student assistants on DPRC standard operating protocol, policies, initial appointment guidelines, staffing and operational updates or changes, reasonable accommodation procedures, and best-practices when interacting with people with disabilities; ensure confidentiality of communication and information.
- Regularly delegate and monitor student assistant tasks and general effectiveness; provide regular feedback on student assistant communications and other information shared with the public, as well as other aspects related to job performance.
- Maintain effective working relationships with a wide range of students, staff, faculty and the public.
- Serve as back-up to front desk during student assistant unscheduled/short notice absences.
- Coordinate content management of DPRC website related to front desk and student records database.
Coordinate In-class Academic Accommodations and Supervise Academic Assistants
- Meet with students with disabilities on a one-to-one basis to address situations related to providing classroom accommodations (e.g., note-taker or lab assistant) and consult with DPRC Disability Specialists or other department staff regarding appropriate accommodation solutions as needed.
- Directly recruit, orient, train and supervise Lead Office Support Assistant who assists with note taking administrative duties.
- Directly recruit, orient, train, supervise and oversee timesheet reporting for academic assistant(s).
- Oversee processing of student note-taking and other academic accommodation requests and track successful note-taker/DPRC student matches and related data.
- In consultation with supervisor, coordinate assessments of related program areas and review results to determine efficacy and/or recommended changes to implementation of classroom accommodations.
- Coordinate priority registration incentive appointments for volunteer note-takers.
Confidential Student Records Coordination
- Oversee processing of incoming confidential student and employee records for office.
- Provide day-to-day management of department electronic database, including participation in steering committee related to maintenance of database and reporting recommended changes.
- Oversee and update student Priority Registration appointments and process for students with pre-approved eligibility.
- Oversee maintenance and archiving of hard copy and electronic confidential student files and facilitate processing third party requests for records for students and employee records.
- Provide periodic data reports on DPRC students served and the services delivered and assist with data reports when requested by colleagues in support of reports and communication.
- Provide onboarding and in-service training and support on use of the online student records database to all staff, students, and faculty as delegated.
Back-up Physical Access Services Programs
- Provides back up support to departmental accessible campus furniture program and campus accessible cart program as needed, including driving carts as needed in unscheduled staff absences.
- Facilitate front-line communication for all inquiries related to physical access services and process work accordingly, including support for student employees in the physical access services program area.
- Analyze and address problems related to placement of accessible furniture and administration.
- Supervise opening and closing procedures for accessible carts as needed in unscheduled staff absences.
- Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
- Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
- Working knowledge of operational and fiscal analysis and techniques.
- Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
- Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
- Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
- Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
- Ability to train others on new skills and procedures and provide lead work direction.
Previous experience working with students with disabilities in an academic setting.
- Demonstrated experience supervising others in a high-volume, detail-oriented work environment.
- Working knowledge of database management and standard office applications (e.g. email, scheduling software, Microsoft Office Suite, etc.).
- Demonstrated organizational ability, especially related to managing daily details and multiple work tasks and priorities.
- Previous experience with confidential record management and data collection.
- Demonstrated ability to maintain effective working relationships with a wide range of students, faculty and staff.
- Demonstrated ability to independently analyze complex situations and exercise sound judgment in adopting effective courses of action.
- Working knowledge of Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act as Amended 2008, California State University (CSU) policy on disability support and accommodations and all related technical standards.
- Ability to learn, interpret, and apply a wide variety of policies and procedures relating to department and campus
- Demonstrated ability to implement basic interviewing and advising techniques with students and employees with disabilities.
- Demonstrated ability to utilize tact and political acumen to interact with persons with contentious reactions and bring such situations under control.
- Previous experience coordinating and executing disability accommodations; such experience in a post-secondary environment highly desirable.
A valid CA State Driver's License is requited to drive the campus accessible cart on state business.
- Employee must refrain from wearing scented products to ensure access for people with chemical sensitivities.
- The position requires extensive use of computers. Employee must use healthy computing practices.
- Position will require some evening and weekend hours during peak academic periods to ensure delivery of campus services.
This position requires the successful completion of a background check.
Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.
How To Apply
**THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION**
Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.
Open Until Filled.
Review of applications will begin November 6, 2019.
Closing Date/Time: Open until filled