Manager, Maintenance Services (Administrator I) (10432)

  • San Francisco
  • San Francisco, California
  • Nov 28, 2019
Full Time Building Maintenance

Job Description

Working Title
Manager, Maintenance Services

Administrator Level
This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Director of Facilities Housing.

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Facilities Services (Maintenance Housing)

Department Description
The Facilities Operations - Campus, Facilities Operations-Housing, Central Support Services, Custodial, Operations, Grounds, Facilities Services - maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring the facilities grounds and operations are appropriately and safely prepared, maintained, managed and operated.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8 A.M. to 5 P.M.

Anticipated Hiring Range*
$6,250.00 per month ($75,000.00 annually)

Salary is commensurate with experience.

Position Summary*
Under the general direction of the Director of Facilities Housing, the Manager, Maintenance Services provides leadership and direction in the maintenance, repair and operations of Housing buildings and develops strategic plans to further improve the effectiveness of the Maintenance Housing operations. Manages the delivery of utilities to Housing buildings which includes the Housing, Dining and Conference Services. Provides direction on Maintenance Housing planning, budgets, and distribution changes. This position will also liaise with representatives in Residential Life and Events and Conference Services. Through subordinate positions, the Manager, Maintenance Services has oversight of professional and trade staff in the following areas: Facilities Housing building operations and maintenance including painters and Maintenance Mechanics; HVAC; electric and plumbing shop; and lock shop. The Manager, Maintenance Services supports the mission of the following; San Francisco State University (University), the Administration & Finance (A&F) Cabinet, and the Facilities Services Division.

Position Information
The Facilities Services (FS) Division works within the Administration & Finance Cabinet and consists of five main functional areas: Facilities Operations Campus, Facilities Operations Housing, Central Support Services, Grounds and Custodial Operations. FS maintains and manages all facilities, utilities, grounds and property owned, leased or controlled by the University, in support of strategic plans and initiatives, in a manner ensuring that facilities, grounds and operations are appropriately and safely maintained, managed and operated.

The FS division is a complex organization with an annual operating budget of more than $21M. FS is responsible for the maintenance and support of all University facilities and grounds - including:

- 4.4 million gross square feet
- 144 acres of land at the main campus in southwest San Francisco
- 37 acres of land at the University's Romberg Tiburon Research Center along the shore of San Francisco Bay in Marin County
- The University's Downtown Center on Market Street above the Westfield San Francisco Centre; and
- Other properties within or around San Francisco

FS is dedicated to customer service excellence and is committed to developing, deploying and promoting leading edge, safe, sustainable and resilient development and maintenance strategies and solutions.

Six Roles of a Leader
- Leads using the six roles of a leader by effectively structuring work, managing talent, inspiring performance, building teams, using and sharing information and facilitating change
- Trains, coordinates, promotes and inspires FS leaders in order that FS serve as a campus role model in adherence to and deployment of the six roles of a leader

Managerial Leadership

-Leads, manages and supervises staff and contracts to achieve and excel in the performance of work assignments and in the identification, development and execution of strategic initiatives in support of department, division and University strategic plans and goals
-Manages, directs, and supervises engineering, maintenance and 24-hour operation of functions consisting of, building systems and controls of Housing facilities and utilities infrastructure including electrical distribution systems, emergency power generation, domestic water distribution systems, Housing sewage and drainage systems.
-Manages the group¿s performance (organizational and individual), develops, trains, and motivates all staff.
-The Manager, Maintenance Services assists in hiring, training, developing, disciplining, and rewarding staff. S/he must maintain a well-trained team in order to meet customer service and -Supervises and oversees specialized teams, in support of Facilities Housing Operations.
-Foster and promote the Principles of Conduct for a Multi-Cultural University. Promote, ensure and enforce Facilities Housing Maintenance Services application of appropriate industry professional responsibilities and ethical standards.
-Maintain a service oriented culture within the group. Responsible for promoting and ensuring safety in the workforce.

Operational Management

-The Manager is responsible for communicating in a manner that instills confidence in the FS
Housing organization across the campus. S/he and their staff must communicate job specific updates effectively with building occupants, FS staff, and senior management.
-Leads a team that actively identifies communication opportunities in advance wherever possible, and reactively to emerging situations as they develop.
-At the direction of the Director of Facilities Housing, the Manager, Maintenance Services plans, coordinates, and manages preventative maintenance programs for building and utility systems and equipment, analyzes and prioritizes maintenance needs, estimates cost, develops project budgets, determines whether work is to be done by in-house personnel or by contractor, and may manage the project within established budget parameters.
-Participates in University/System-wide committees and work teams as directed or appropriate
-Represents the Director of Housing as directed or appropriate on University/community
committees and work groups
-Assists in the development, submission and on-going management of Housing Maintenance Services division¿s annual and mid-year budgets, which include the complexity of utilizing blended general and trust funding/revenue sources and recharge income to support division operations
-Promotes understanding and ensures compliance with Federal, State, and CSU, University and division policies, regulatory and statutory requirements. Advises and educates University employees, Facilities Services customers and stakeholders about compliance requirements, trends and industry best practices

Facilitating Change

-Partners with Facilities Services Leadership in the development, execution and on-going review of strategic initiative identification, key performance indicators (KPI¿s), planning and development

Professional Behavior

-Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
-Demonstrate safe work practices for oneself, others and the office environment.

Other Duties as Assigned.

Minimum Qualifications*
-B.S. in Engineering and 5-8 years' experience in facilities management & maintenance in a complex campus environment (or other related industrial field) or an equivalent combination of education and experience with a minimum of 5 years of progressively responsible and successful leadership and management experience as Maintenance Services Manager or Facilities Maintenance Manager equal position involved in the supervision, work planning, and training of staff.
-In-depth knowledge of generators, building systems, control logic and operating protocols, plumbing/water distribution and sewage systems, fire alarm and high voltage distribution.
-Knowledge of energy conservation practices and sustainability initiatives.
-Experience managing a 24/7/365 operation in a union environment; experience supervising
the work of journey level personnel, construction contractors and repair technicians
-Sound judgment and problem resolution ability as demonstrated by a past record of solving
facilities related challenges.
-Ability to read drawings, understand code compliance and work with State code enforcement
-Ability to communicate clearly both orally and in writing with customers, department
administrators, and staff at all levels including non-University personnel
-Ability to manage multi-site systems operations and set up systems, records, and protocols to
ensure equity at all facilities sites
-Ability to work with minimal supervision and handle multiple projects simultaneously
-Demonstrated knowledge, experience, proficiency and success:
-In the use of interpersonal communication skills, reporting and other strategies to effectively
inspire, influence and lead others and to achieve and maintain exceptionally high rates of
customer and personnel satisfaction
-In the use of appropriate project management skills and solutions to manage institutional
business and administrative practices and initiatives
-In the use of analytical, problem solving and conflict resolution strategies including demonstrated success of collaboratively, diplomatically and effectively working to resolve sensitive matters In staff supervision and management
-Ability to use computers and other communications tools for extended periods of time

Core Competencies-embody the following competencies:
- Bias toward collaboration and teamwork.
- Effective communication skills.
- Customer/Client Focus with an emphasis in problem solving and resolution.
- Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
- Diversity and inclusion.

Preferred Qualifications
- Experience in High voltage distribution systems (12 KV)
-Demonstrated ability to manage complex projects; Knowledge of public contracting and fire/life safety regulations. 5 years or more of progressive, demonstrated experience and success in a higher education or other governmental/institutional environment.
-Experience with CSU system-wide policies and procedures regarding: financial, contractual,
administrative, construction, environmental health & safety, fire safety, space utilization,
facilities management procedures, rules and practices
-BOMA or IFMA certification

-This position works in an industrial environment with constant exposure to noise, heat, moving
equipment and machinery, chemicals, and hazardous materials.
-Requires the ability to enter into confined spaces, climb ladders and access difficult and awkward
-Requires the ability to work extended hours on a 24/7 basis to respond to, and resolve, campus
operational emergencies.
-Ability to work variable nights, weekends and/or holidays, on-campus or off-site, depending upon
work conditions and demands

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Application Deadline
This position is open until filled.

Review of applications to begin November 12, 2019.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map