Assistant Director Community Services - Two Positions

  • City of Palo Alto
  • Palo Alto, California
  • Nov 06, 2019
Full Time Administration and Management Community and Economic Development Parks and Recreation
  • Salary: $138,944.00 - $208,395.20 Annually

Job Description


The Department:
The City of Palo Alto's Community Services Department (CSD) is a high-achieving department dedicated to engaging individuals and families in creating a strong and healthy community through parks, recreation, social services, arts, and sciences. The Department plays a vital role in Palo Alto by managing dozens of community parks; thousands of acres of open space; 40 miles of hiking trails; an award-winning municipal golf course; outstanding classes for adults and kids; a vibrant summer camp program for youth; exceptional public art program; two museums; three theaters; an aquatics program; athletic fields; community centers and much more. The services offered by the Department are highly cherished by the community and are supported by three commissions and five non-profit partners.

The Positions:
The Department is searching for two collaborative and effective leaders to serve in the position of Assistant Community Services Director. One positionwill oversee Arts, Sciences and Recreation Services and the second position will oversee Open Space, Parks, Golf and Animal Services.The Arts, Sciences and Recreation Division Assistant Director will have oversight responsibilities for three community theatres, including a dedicated children's theatre; an art center; public art program; children's museum and zoo; three community centers; and a community pool. This division produces an impressive suite of diverse youth and teen programs and summer camps, special interest classes, quality theatre productions and art exhibits, and special community events. This position will be instrumental in ensuring a successful launch of the new Junior Museum & Zoo to be opened in Fall of 2020.

The Open Space, Parks, Golf & Animal Services Division Assistant Director will oversee maintenance of 162 acres of urban park land, over 4,000 acres of open space preserves, a new 18-hole golf course, landscape maintenance of many city facilities and contract management of the animal shelter operator. This Division is also responsible for planning and managing parks and open space capital improvement projects.

Assistant Directors are administrative managers with the responsibility of balancing daily operations with long-term goal setting. The successful candidates will beresponsible for supervising, training and coaching staff, developing capital and operating budgets and cost recovery strategies as well as advancing department and City policies. Each positionwill play an important role in coordinating various arts, sciences, nature, recreational and educational programs to help position Palo Alto as a national leader in the delivery of community services, furthering the goals of the Community Services Department and the City of Palo Alto. The Assistant Director establishes effective and cooperative working relationships with other divisions and departments, representatives of public, community and regulatory agencies, elected and appointed officials, and the media. These positions offer candidates an opportunity to have a career that will make a difference to the community.

Ideal Candidate:
The ideal candidates will be creative problem solvers with superior communication and team building skills. The ability to establish and maintain connections with a highly engaged community, partner organizations and other City departments is necessary for this position to be successful. Both candidates must be able to practice sound judgment, resolve complex customer service issues, exercise political acumen and act accordingly.Candidates must be s killed in mentoring a strong team and holding staff accountable to deliver high-quality programs and services

Essential Duties

Essential and other important responsibilities and duties may include, but are not limited to, the following:
1. Supervises technical, clerical, and lead staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations.
2. Assists in directing the activities of assigned department with multiple divisions to include overseeing the development and administration of policies, procedures, programs, goals and objectives.
3. Provides complex administrative and professional assistance to the Director.
4. Coordinates department-wide training and development activities and opportunities.
5. Reviews departmental operations to determine the efficiency and effectiveness of services and/or programs.
6. Provides direction and guidance to external consultants and/or vendors engaged in studies and projects on behalf of the City; initiates and monitors the progress of special studies to be undertaken by internal staff. Administers the monitoring process of service contracts; evaluates services performed and costs for services obtained through outside contractors and vendors.
7. Plans, programs, and schedules the allocation of professional and technical personnel on assigned projects and programs to optimize the utilization of staff resources and to maintain maximum effectiveness and efficiency.

8. Liaisons with community groups and City departments. Develops, maintains, and fosters an effective working relationship with related public, private, and community organizations, granting agencies, and other related outreach services. Works to identify other partner organizations in the community for arts, music, science, interpretation, recreational and educational programs.
9. Responds to inquiries and concerns from citizens, the media, and government authorities.
10. Reviews, prepares and presents reports on Division and department programs and activities.
11. Attends, chairs, and conducts a variety of meetings; serves on committees as requested; makes presentations to Boards, Commissions and the City Council; represents the Department and makes oral presentations at meetings, inter-agency meetings, conferences and other events.
12. Prepares and develops budgets, which may include capital improvement program budgets; monitors revenues; monitors and approves expenditures in accordance with policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of programs and to attain cost recovery and revenue targets. Manages finances for grant and partnership programs.
13. Coordinates public outreach to demonstrate the value of arts, science, nature, theater, educational and recreational programs and service to the community.
14. Develops and implementing customer service improvements and customer-friendly processes.
15. Developing, maintains, and fosters effective working relationships with related public, private, and community organizations, granting agencies, and other related outreach services. Identifies long-range plans to meet current and future community needs. Identifying and collaborating with other partner organizations in the community for arts, music, science and interpretation, recreational and educational programs. Coordinating and providing management to the Department's Division of Arts & Sciences;
16. Identifies long-range plans to meet current and future community needs.
17. Identifies and collaborates with other partner organizations in the community for arts, music, science and interpretation, recreational and educational programs.
18. Fulfills the duties of the Director in his/her absence.
19. Performs other duties of a similar nature or level.

Minimum Qualifications

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:

Bachelor's Degree in a relevant field and eight years of related experience, including five years of management level experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Master's degree is preferred.

Licensing Requirements:
  • Valid California Driver's License

Closing Date/Time: 11/22/2019 11:00 PM Pacific