Public Safety Dispatcher I/II

  • City of Murrieta, CA
  • Murrieta, California
  • Sep 09, 2019
Full Time Dispatch and Telecommunications Fire and EMS Public Safety
  • Salary: See Position Description

Job Description

Description and Essential Functions

THE POSITION
The City of Murrieta is seeking highly motivated individuals for the positions of Public Safety Dispatcher I/II for the Murrieta Police Department. The department intends to hire 12 new Public Safety Dispatchers due to entering into a Dispatch Services Agreement with the City of Menifee. The agreement stipulates that Murrieta's existing dispatch center will provide dispatch services to the Murrieta Police Department as well as the Menifee Police Department effective on July 1, 2020.

The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate a high level of communication skills. Prior experience as a police, fire, or medical dispatcher is highly desirable. It is anticipated that within the next 6-12 months, the City will be implementing Emergency Medical Dispatching (EMD) for all communications personnel.

First review of applications will begin on Thursday, September 26, 2019.

SALARY
Public Safety Dispatcher I: $52,754 - $64,123/year
Public Safety Dispatcher II: $58,029 - $70,535/year

DEFINITION
Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls, and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter provides technical and functional direction over lower-level staff.

Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are normally filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level.

ESSENTIAL FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity.
  • Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction.
  • Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response units.
  • Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
  • Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during emergency and high priority events; relays information to appropriate dispatchers when additional resources are needed.
  • Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense and dangerous situations.
  • Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required.
  • Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
  • Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information including, but not limited to, driver's license, license plates and criminal history.
  • Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
  • Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency.
  • Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
  • Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
  • Observes and complies with all City and mandated safety rules, regulations, and protocols.
  • Performs other duties as assigned.


Minimum Qualifications

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Required:
  • Public Safety Dispatcher I/II - High School Diploma or equivalent (GED).
  • Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact.
  • Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties.
Highly Desirable:
  • Experience as a police, fire, or medical dispatcher.
LICENSES AND CERTIFICATIONS
Public Safety Dispatcher I:
  • Must obtain the P.O.S.T. Basic Dispatcher certificate within one year.
  • Must obtain CPR Certification within 6 months.
  • Must obtain EMD Certification within one year.
  • Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings.
Public Safety Dispatcher II:
  • Possessionof P.O.S.T. Basic Dispatcher certificate.
  • Must obtain CPR Certification within 6 months.
  • Must obtain EMD Certification within one year.
  • Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings.

NECESSARY SPECIAL REQUIREMENT
  • A minimum typing ability of 40 words per minute.


Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

KNOWLEDGE OF
  • Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions.
  • Methods and techniques of determining appropriate response to emergencies and dispatching needed resources.
  • Functions and operations provided by public safety organizations.
  • Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems.
  • Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes.
  • City and County geography, maps, streets, landmarks, and driving directions.
  • Policies with respect to confidentiality and the release of sensitive information.
  • Principles and practices of data collection and report preparation.
  • Methods and techniques of pinging cell phones through service providers to identify emergency locations.
  • Business arithmetic.
  • Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility.
  • Record keeping principles and practices.
  • City and mandated safety rules, regulations, and protocols.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

ABILITY TO
  • Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
  • Dispatch using appropriate grammar and police codes.
  • Memorize codes, names, street locations, and other information.
  • Read and interpret maps and other pertinent documentation.
  • Interpret, apply, and explain policies, procedures, and regulations.
  • Attend to multiple activities simultaneously.
  • Obtain vital information from individuals in stressful or emergency situations.
  • Compile and summarize information to prepare accurate, clear, and concise calls for service.
  • Perform technical, detailed, and responsible work within the Emergency Services Communications Center.
  • Compose correspondence independently or from brief instructions.
  • Organize, maintain, and update office database and records systems.
  • Make accurate arithmetic computations.
  • Organize own work, set priorities, and meet critical deadlines.
  • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
  • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL DEMANDS
Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

ENVIRONMENTAL CONDITIONS
Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Supplemental Information

SCHEDULE
Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department).
TYPING CERTIFICATE REQUIREMENTS
The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information:
  1. Name of applicant
  2. Number of "net" words per minute (WPM) typed
  3. Number of errors
  4. Date of certificate
  5. Signature of person administering test

The following local agencies are able to issue typing certificates for a fee:
AtWorkPersonnel Services Temecula
27720 Jefferson Ave., Ste. 130, Temecula, CA 92590
(951) 297-3591
www.atworksocal.com

Express Employment Professionals
25135 Madison Ave., Ste. 104, Murrieta, CA 92562
(951) 239-4744
www.expresspros.com

Manpower
40810 Country Center Dr., Ste. 140, Temecula, CA 92591
(951) 308-2686
www.manpowerriverside.com

PrideStaff
25195 Madison Ave., Ste. 102, Murrieta, CA 92562
(951) 999-4230
www.pridestaff.com/southriversidecounty

Select Staffing
39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563
(951) 693-0783
www.select.com

APPLICATION PROCEDURE
A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov .

SELECTION PROCESS
Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation.

COMMUNITY
The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow.
Closing Date/Time: Continuous